Chain eatery serving up fried chicken fingers, wings, sandwiches & other American comfort food. Based on 931 reviews, the restaurant has received a rating of 4.2 stars. Price $$
✔️ Dine-in ✔️ Drive-through ✔️ No-contact delivery
Address:
1111 Kim Kent Dr, Richmond, KY 40475
Phone: (859) 624-9722
Hours
Sunday | 10:45 AM–10 PM |
Monday
(Labor Day)
|
10:45 AM–10 PM
Hours might differ
|
Tuesday | 10:45 AM–10 PM |
Wednesday | 10:45 AM–10 PM |
Thursday | 10:45 AM–10 PM |
Friday | 10:45 AM–10 PM |
Saturday | 10:45 AM–10 PM |
Menu
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Photo Gallery
Reviews
Jennifer Weir
I came thru drive thru last night the girl was rude like my presence was bothering her and shoved the food out at me..I got 2 chicken tender platters and a funnel cake..there was no silverware and the funnel cake was hard as a rock. You couldn’t even eat it. i just called and spoke to a manager and explained the situation to him and he just straight hung up on me..I will never be back!!!
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april Schulz (CloudStalker)
The customer service was good. Their drive thru was mad crazy. I decided to go in and order. The place is very clean and they were getting thie orders out in a timely manner.
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Angel W
Wings were not spicy again. And the options here in Kentucky are not the same as Florida. Where are the hottest wings at? Why are yall like this? Service was good though. Also my Zac club came on a bunch for some reason with absolutely nothing on it but sauce. In fl it comes on Texas toast with lettuce tomatoes a d a pickle. Very dissatisfied with the food.
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Matt Harden
First and last time at Zaxby’s. Walked into what felt like a burning building. I’ve never seen so much smoke in any setting like this. It was clearly out of the norm based on the ither customers were responding to it. Asked the cashier for her recommendation since it was my first time, and she suggested fries. Nothing wrong with that, but felt odd, considering chicken is their specialty. Also, told her the men’s bathroom was out of soap, and she looked so lost. I kindly suggested she squirt some of the soap (behind her) onto a napkin so I at least had something to use. The entire experience was just ‘off’, so I don’t plan on returning when there are so many other similar restaurants that offer better dining experiences.
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Tania Laker
I have always liked the Zaxbys on Richmond rd. Until last night we went in to order instead of the drive thru. Well where do I begin ♀️ first we ordered and took our cups to get our drinks while our food was being prepared. There wasn’t any ice in the pop dispenser or any variety of coke products. There was a sign on the machine that said use ice machine thats good they at least have another source for ice. I go over to dispense my ice the cashier says oh we don’t have ice ma’am. So I figure well at least the beverage should be cold from the machine. It wasn’t it was Luke warm which isn’t very refreshing on a 90 degree day to eat your dinner. Order is finally done so we go to sit down and I had ordered Buffalo boneless wings. There was hardly any sauce on the wings and in some places there none. The fries had very little of trace of seasoning. I watched as another couple came in and ordered. They asked for ice from the drive thru thand received it.
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Rochelle
The chicken “zalad” is amazing! It’s loaded with a spring mix, cucumbers, and tomatoes. The Southwest salad is also delicious
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Ernie Joseph
Can’t get an order correct. I didn’t have a few items, the chicken strips are a joke! Don’t waste your time or money
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James Dickerson
This place has still not recovered from covid.
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Ray Roark
The only positive things out of my visit, the lady at the drive-thru was very friendly, and the Zaxby sauce was delicious. However, the chicken fingers were so small and very dry. The fries were very dry with little to no seasoning. The toast was as hard as a rock. It just wasn’t worth $9 . Never again!
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Ethan Rudd
Put cole slaw In a separate container, got home and all my fries were ruined by the cole slaw.
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