We are open and our team is ready to serve you and your family. Stop by today for drive-thru service or order ahead using the website or the app. Also, check to see if your store has special parking spaces dedicated to curbside pickup. The Zaxby’s founders had the simple idea to serve delicious chicken fingers, wings, sandwiches and salads in a fun, offbeat atmosphere where you can be yourself. That small idea grew into something much bigger…which is how we ended up here in your neighborhood. Whether you’re driving thru after a hectic day, or catering a special event, we’re excited to serve your community. And if you’re trying us for the first time or you’ve been a fan of our flavor for years, you’ll always have a seat at our table.
Chain eatery serving up fried chicken fingers, wings, sandwiches & other American comfort food. Based on 464 reviews, the restaurant has received a rating of 3.9 stars. Price $$
✔️ Dine-in ✔️ Drive-through ✔️ No-contact delivery
Address:
471 Old Hickory Blvd, Brentwood, TN 37027
Phone: (615) 627-0723
Website:
Hours
| Monday
(Labor Day)
|
10:30 AM–9 PM
Hours might differ
|
| Tuesday |
10:30 AM–9 PM |
| Wednesday |
10:30 AM–9 PM |
| Thursday |
10:30 AM–9 PM |
| Friday |
10:30 AM–9 PM |
| Saturday |
10:30 AM–9 PM |
| Sunday |
10:30 AM–9 PM |
Menu
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Photo Gallery
Reviews
Jason Keel
Ordered food asked for extra fry seasoning. They were literally no seasoning on the fries. Fries were undercooked and limp Bread was not toasted and was covered in butter and limp. Chicken was dried. Old overall horrible experience. Sweet tea was good. I literally paid $11 for three dried out pieces of chicken. The rest of it was virtually uneditable
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Steph Hatchett
The floor is so slippery that I had trouble getting out of ladies bathroom. As I came back into dining room, my companion hit the floor after sliding in grease. Both shirt and pants are covered in black grease. No contact from mngmt after 48 hrs. Also, food was warm, not hot.
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Billy Bennett
Less than horrible! I’m completely lost in the fact that I threw 80% of my meal away! Why did my funnel cake taste like fry’s! Stay clear of this restaurant! Complete waste of time and money. This branch definitely doesn’t represent the brand that Zaxby’s stands for! I should have known as I pulled in and no one was there at 12 noon
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David Lopez
The chicken tenders were good with their sauce. It’s a lower score as the fries were old, not hot at all. Lucky for me I bought some of their new tender sandwiches. The bread was over toasted and crunchy. I just took the tenders out and ate them. So was enough of a meal to be full but some improvement needed. Soda machine was running out of Coke Zero so that didn’t help either.
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sara horner
Can’t leave the house after 8 pm due to new baby so a friend picked up my food for me , the food was old , cold , and soggy. I promptly went up there withThe food AND my baby & asked for it to be remade. I was told no because I didn’t have the receipt but it was literally just made and I told her the order and drinks on it as well, but still wasn’t able to have my food remade . Well, looks like I’m never coming back to Zaxbys again . If I could rate 0 stars I would .
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David Bell
Asked over the speaker and the window and still can’t get the right sauce. 15th time, I’m just sitting there next time
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J. Lauren
Terrible messy chicken sandwich with WAY too much sauce on it and a fingerprint of sauce on the outside of the box ! Yuk ! …and NO pickles on it!!!
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Bunni Bunn
My order was taken by Michelle and when I tell you she delivered nothing BUT absolute top tier service. She listened to my order and made sure my order was exactly as I wanted it. Down to the last details. I needed that because this week I have been having to order out and it seems like nobody is checking quality or listening to me. She deserves some type of incentive or reward. It’s hard to find good help and fast food restaurants. I hope she gets to read or hear of this praise report. Thank you so much !
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Rebecca Overstreet
HORRIBLE! Every time I order from this store they leave something out. This last time they gave me the completely wrong meal. When I called them about it the kid on the phone said “I know we left your brownie out, but what else is wrong?” I told him the meal was not what I ordered and he asked me “Are you sure?” uhhh…. im pretty sure I ordered a chicken sandwich with extra sauce, a Dr. Pepper and a brownie. What I received was a chicken strip meal with coleslaw, and a coke. COMPLETELY WRONG! So then I told them I wanted my correct order. Well they gave me my correct order with a brownie that expired 3 days ago. I have a picture… I love Zaxby’s but this place on Old Hickory Blvd. in Brentwood is ruining it for your customers. I will NEVER order from that store again.
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Sheron Laumann
I just got the Zensation salad at the drive thru and it wasn’t as good as it looks on tv. It was ready immediately so it was premade. It was overpriced for what you get. The chicken was fried too long and it just didn’t taste good and the lettuce wasn’t good. The best part was the egg roll.
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