Based on 103 reviews, the restaurant has received a rating of 4.0 stars. Price
Address:
201 Washington Ave Suite 2, North Haven, CT 06473
Phone: (203) 745-5457
Website: http://thehookandladder.com/
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Reviews
Rashad Worthy
Food was great, delicious. Staff was nice. Prices are reasonably average. Setting is pleasant, with Fire Dept. memories. TVs line the place and sporta games arw playing. Listen, I rate places because as a consumer myself I tend to go off of people’s reviews- all we have is us.. because businesses will always say they’re the best with nothing evwr evwr wrong… well tonight I was drawn to this place and wanted to eat there. I arrived and almost left due to something so simple- I’ll phrase it like this- I almost left because the seat could have been cleaned better. We’re easing out of Covid restrictions and to see this makes me feel like the laws are real laxed up here. Food crumbs in the seat is too easy of a clean up to lose customers. Other than that I liked the place. Food was very well seasoned and tasteful…and affordable as I mentioned.
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c0wil7s
The fare was fair. Fries were soggy and I ordered a burger done Medium, recieved it done well. Was told beer was 4$, charged 5$. Waited way too long for a subpar meal and to be misinformed and overcharged.
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Alonna Thompson
first of all we were the only party
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Marlo Giangrande
We got treated by friends for early Mother’s day the food is excellent, everything is made fresh to order apps and dinners were delicious.
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Joshua Klim
There’s a lot of improvement needed. First, there’s no road signage and it can’t be seen from the road; it’s in a Best Western that’s set back from the road and also not really visible. There are only like 5 parking spaces near the entrance otherwise you have to use the hotel lot. The inside of the restaurant is nice, clean, had comfortable seats, and maintained the firefighter theme. Unfortunately the AC was set to freeze, but otherwise the interior was nice.
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Licilu B
Open on Easter so I popped in for dinner when visiting my daughter at college. Excellent waitress (who was also running the bar). Went out of her way to help me order a meal without creams, butter or breading. Smile on her face… delicious food! So glad we found it.
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Naomi Pearl
We had the .ost delicious hamburger there and an excellent waitress. She was alone and yet very attentive to everyone there. Also the band was outstanding, I believe it was called Saville Road. I hope they play there again because my friends and I will go back there. We all had a great time!
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Kim Rose
I don’t know who the mgr. or owner is but you are spending money to hire music to attract people and then you have a disaster of a kitchen and no staff. We were a party of 6 last week, took 1 hour to get a drink at 6:30 ( not that busy) and the food didn’t come until 9. The food was completely unacceptable. The poor 3 ppl. working had NO idea what they were doing. They didn’t know where the food went people who came in much later than use ate first, couldn’t get a drink etc. The burgers were raw, fish was burnt and soggy with grease uneatable. We ordered a 2nd round of drinks (yes that was because since 6:30- till the time our food came 9… we couldn’t get a drink, and… the 2nd round never came. While we completely appreciate the fact that you are supporting live music, IF we come back we will plan on eating somewhere else and will drink water if we can’t get a drink. Our bill was comped which was appreciated however, there were very few happy people that night and the place was packed. You need to have an owner or mgr. on shift. I ran a restaurant and was ready to jump in I felt so bad for your employees.
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Morgan Johns
Service and food was great. 1st time trying it and I’ll be back.. had the fish tacos and an awesome local craft beer from new england brewery!.. great server( Maria) food is still awesome. Band was pretty cool… Had the same server Maria and she was great
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Nancy Grindley
My family and I thought we’d try this restaurant. The menu looked fine,,,the bartender was pleasant, the appetizers were good. The alcoholic drinks tasted like they were 100% alcohol. I ordered a steak salad when it was bought to me it was 70-80% fat and grizzle. I asked for a new one. When the second sirloin came out it was also 80% fat and grizzle. My husband’s chicken Parmesan tasted like a frozen dinner he said. We were very disappointed
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