trystin’s cat (The Bartlett 3)
If I could give a rating of ZERO stars that would still be too good of a review for this location! I have eaten at Subway restaurants for most of my life from the smallest of towns and all the way to the East coast and back; and NEVER have I received such horrible service. I placed two separate mobile orders, as my parents are diabetics (one is insulin dependent) and they needed to eat as promptly as I could get them something. I had to RETURN for the second order which was ready to go when the first order was received yet it wasn’t given at that time; that would have been decent customer service which is something this location (hwy 71, Alma) knows nothing about. Both footlongs on the first of two orders did NOT receive any cheese, and neither was toasted (with one being a Black Forest ham, EGG, & cheese flatbread adding bacon as well). The second order, the one that required a return trip to even receive, was missing 2/8 cookies and the avocado that had been paid for was not on the footlong on flatbread. I immediately called the store and was told, with apology, to bring the sandwiches back and they would fix the problems and would give the cookies that had not been placed in the bag. A THIRD trip back and guess what? They would only fix and replace two of the three grossly wrong footlongs, and neither of those two could be on flatbread as they had been ordered. Not to mention the fact that the missing cookies NEVER WERE given. Get back to the room thinking that finally everyone could eat dinner and medical issues could be avoided. WRONG! The Black Forest ham, egg & cheese add bacon that originally was flatbread was on Italian, with cheese and toasted this time, was ROCK HARD and NO Black Forest ham whatsoever….it’s literally in the NAME OF THE SANDWICH! The tuna, also originally ordered on flatbread, was on rock hard (untoasted) Italian and the avocado finally made an appearance, if that’s what you can call the 1/2 teaspoon that had made a valiant attempt to cover the entire footlong. Realizing that there was absolutely no chance of $50 worth of sandwiches being made correctly and apparently not even a chance of receiving all of the products purchased, I attempted to contact the store again to let them know that once again sandwiches were wrong and products were still not received but no one would answer the phone. (5pm-6pm timeframe so not a “two minutes until close” type of situation either). We powered through best we could as medical conditions and medications wouldn’t allow us to safely keep trying in vain to receive ALL of the products ordered, much less made correctly (everything is printed out clearly in black and white so the number of errors MULTIPLE times is just mind boggling). Will not return to this location and will adamantly advise anyone that desires Subway for any meal to AVOID this location. Take the extra five minutes and enjoy the hwy 282 location inside of Love’s, I’ve not eaten there yet but anything has to be better than Alma’s hwy 71 location. Only adding photos of the breakfast sandwich nightmare (both failed attempts), as I was too irritated by such glaring mistakes that even after prompt and understanding notification of mistakes no competent effort had been made nor sincere apology received, to even attempt to upload further images.
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Chris Way
I love the food. Double steak with some mozzarella and banana peppers and Jalapenos it good.
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Sheri Semerjian
At the drive through 4:45 on Friday, April 14. I had to wait 30 minutes to place my order then another 10 to get my sandwich at the window. There was only one vehicle in front of me and the car behind me gave up and left before I even placed my order. Only 3-4 customers inside the store. Absolutely The slowest Subway I’ve ever been to—NEVER AGAIN!
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John Smith
Nice staff but a little bit new to the muslim culture I think. When I ask them to use clean knife, they seemed confused but later on they understood. It needs to be cleaned more. I think overall, everything is good.
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salem325
Really nice, fresh, clean look to the dining room! Kim & Sarah were awesome! They were friendly and helpful with our order, preparing it just the way we like! This is going to become a necessary stop on our trips to Oklahoma!
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Olivia Clawson
I have been going to this Subway exclusively ever since being made THE best sandwiches along with receiving the most professional service bar none. Kate made sure the quality and quantity of the ingredients were fresh and plentiful. She was also careful to put our sandwiches together so they wouldn’t fall apart and that they were wrapped neatly and tightly. We could go anywhere for a sandwich but we know who knows what we like. Follow up: after months of being delivered our sandwiches as expected, we were were surprised to see our favorite sandwich maker gone for weeks on end. We could not wait until Kate got back. What we got was a shadow of its former self….brown iceberg lettuce, mushy, wet tomatoes and never offered extra cheese or veggies (veggie sandwich). They put so much dressing on the thing it was soggy. The wrapper was loose and didn’t cover the entire sandwich. No it wasn’t busy and no i don’t want to try something different and no i don’t want twice the sandwich for a discount. It looks like it’s time for me to make my own. sad but true.
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Ryan
More than once have had a simple order butchered. I can’t have certain things due to dietary restrictions yet when one person put the wrong sauce all over my sandwich and I appologised and informed them that I could not ingest that he threw the wrap in the trash and walked into the back shouting. I stood there waiting to see if someone would attempt to remake it but after about a minute or two I just gave up. I never leave a one star review ever. I support workers and local businesses but after multiple failures I just go to a different subway.
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S Coleman
This is definitely one of the best subways I’ve ever been to. The food is always fresh and their veggies are never old. The staff is always friendly and I see amazing potential in the teen Kaden who works there. He is always professional and courteous. He’s the type of employee I would try to steal if I were still working. If subway would grow from within and invest in training, more subways could be as good as this one.
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Eileen Little
I waited 6 plus minutes watching the person behind the counter make sandwiches. There was no one else in the restaurant. I walked out, cause it was oblivious that I’m not important.
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Mandy B
Friendly, fast, and correct service from all but especially the gentleman that helped us.
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