Shannon Police
This is my go-to subway in north haven. Near where I work, off sackett point, there’s 2 within range to run to on lunch break. This one on universal, and another on Washington. Even though they all use the same pre-made ingredients, their tuna always tastes better to me. So I recently started using online ordering. But I’ve had some issues. First, when I order my chopped salad, I came to pick it up and it wasn’t chopped… twice! Another time, it didn’t have all the stuff on I asked for. So I resolved to ordering sandwich a couple times after that. Last week I ordered online, when I got there they were packed. They never got to make my order. Didn’t have time to even greet me at the register. So I got in line, told them I was the online order and to just refund me. The lady, Jennifer, was extremely apologetic, refunded me, gave me free soda, told me next salad is on the house. I completely understood they got busy. It’s hard to make a meal for someone not in the store, when you’ve got a line of real people in front of you. And to be honest, I’ve never seen it THAT busy b4, and I think they were short staffed, so I felt for them! They’re nice ladies. But for that and the other problems I had with online ordering, I can’t give full stars.
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Patrick Wargo
Previously worked at this subway on Universal Avenue. Was continually treated with disrespect with use of racial slurs. In such a nice town would never expect this to occur. Manager also has hired his daughter and his daughters boyfriend which seems to me as a conflict of interest. Either way would not recommend any young individuals looking for work to seek employment here
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AutoMotivated Admin
I live in Hamden and pass a few subways just to go to this location! Best customer service . Jorge and the crew treat you like family and are on top of the cleanliness of this facility! The line moves super fast ! So convenient
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Jasmelie Cortorreal
As I was ordering my food I heard the person who preparing my food try and whisper to his co worker that my sandwich is going to give me the “runs.” He said this twice and I find it to be a disgusting thought and one I definitely do not want to have when i am about to eat my food.
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Joshua Alexander
Very tasty food. For a place which is pretty much a fast food resturaunt, they have a very healthy options for foods. They do not only have subs though. They also have the other sandwiches and their pizza. A bit small on the inside but still have bathroom!
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L G
Bad food safety practices. You are suppose to change gloves between each customer. And I am pretty sure your not suppose to be touching every surface in site with your gloves on and then continue to make sandwiches with the same disgusting gloves. Learn Servesafe before you make people sick!
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Brian B Gomes
Ordered black forest and turkey foot long. The taste was lacking in flavor. Staff was very friendly. Wait was not too bad for lunch hours.
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Kristine Vega
Walked in, garbage bag on the floor as soon as i walked in. Bobby was staring at the register screen didnt even bother looking at us until we were halfway out of the store when he decided to ask if we were all set. And theres a ‘Under New Management’ sign at the door…
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Brandon Gigantino
best place in town, love to eat hear every week Jorge and team do a wonderful job. Would highly recommend anyone to come here.
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Maria Zarama
For the second time in the past they have been closed earlier than the normal hours. Last time, they closed at 6 pm and the worker totally ignored us. Today, 6:45. Both workers are there and they just stared at us, telling us no there are closed. This is very frustrating and very unprofessional. Closing hours say 9pm, not 6pm in the afternoon.
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