Chain sandwich shop serving a variety of Northeast-inspired hearty subs, both hot & cold. Based on 68 reviews, the restaurant has received a rating of 3.1 stars. Price $
✔️ Dine-in ✔️ Takeout ✔️ Delivery
Address:
9001 Garners Ferry Rd #9540, Hopkins, SC 29061
Phone: (803) 647-0883
Hours
| Wednesday | 10 AM–9 PM |
| Thursday | 10 AM–9 PM |
| Friday | 10 AM–9 PM |
| Saturday | 10 AM–9 PM |
| Sunday | 11 AM–7 PM |
| Monday | 10 AM–9 PM |
| Tuesday | 10 AM–9 PM |
Menu
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Reviews
PATRICE OUTEN
I had to repeat my order 5 five times to three different people. A lot of staff maybe too many. focus on the paying customer is missing. We ordered three Ham and Cheese. Two on Sweet Wheat and added Pepperoni on one. The last one was to be toasted with just Mayo. Not a very difficult order but it was very difficult for them to grasp and make. Sandwiches were ok.
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Rick Walker
We have been stopping by this location for 2 years and have not had any problems up until two weeks ago. Two weeks ago there was no one that could slice the meat so we left without ordering. They had a closed sign on the counter. Today we stop and both employees have attitudes. Throwing the meat around and not giving napkins or utensils for salads. Customer service was terrible. Mad because she had one of the orders wrong and was asked politely to redo it. No respect very rude. Need the old employees back as they were very friendly and helpful. They even knew what we were going to order.
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FaithAnne Floyd
I’d much rather go to the Cedar Terris location than this one. Service is awful and I’m always rushed through my order like it’s an inconvenience to the ones taking it. Don’t even try calling in your order because they rarely pick up the phone.
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Ronda MB
Roast beef, Turkey & Ham on Wheat is an amazing sandwich. Bread & veggies are fresh. Nicely made sandwich. Two recent visits, very impressed. Would definitely recommend to others. Will return to this place. Price was okay as well aligned with other Sub restaurants.
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Tracey Martin
Each time I’ve come to this Substation the ladies have been very nice and cordial. They work well together and I love their customer service. They keep the prep area clean and appear to care about the product they render to the customer. Keep up the good work. We don’t have a lot of food options in this area.
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Hannah Todd
If I could give no stars I would I usually come to this location because it is close to my house but will be driving to a different one from now on. This is not my first bad experience with this store. None of the employees wear mask. I recently had Covid-19 and to think someone is making my food with out a mask makes me uncomfortable and seems unsanitary. When I went in today there was 1 girl stocking while the other girl was taking orders and making them. Which is no problem but there was a line with 3 people ahead of me. As working in the food business for 5 years it is extremely unprofessional to do as so especially while a line is formed. (Poor time management) I always order all the way and every time something is left off today it was the onions I also ordered spinach that was not added either. On top of this when I was approached to start my order both girls started laughing as if it was at me or something? They were being VERY unprofessional as they continued to talk to a boy that was loitering in store with them. His distraction probably being the reason my sub was messed up. To end it all as I was about to pay for my sub the girl walked away and after my card was approved I had to reach over the register and serve myself the sub because she was no where to be found. Probably my worst experience ever. If I go back it’s to figure out their names so some type of management can better hire their employees. I don’t know how these girls still have a job. Very disappointed.
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Shanntay Copeland
Hanging up is not apart of customer resolution.
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Virshina Wilson
They done went down hill. Now they make the salads ahead and give u only 2 tablespoons of meat. I used to enjoy going here but of lately, it sucks!
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Lashonda Scott
There pretty good. Good customer service. The only issue I came across few days ago, when they want to charge extra for every little item from lettuce to peppers. I’ve been going to substation for many years, never once charge extra for any items. Not sure what going, or there some misunderstanding. I always for years get extra toppings and never been charge extra. I got my receipt for proof just incase.
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Yvonne B
2016
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