Steak ‘n Shake, a classic American brand, was founded in 1934 in Normal, Illinois by Gus Belt who pioneered the concept of premium burgers and milkshakes.
For over 85 years, the company’s name has been symbolic of its heritage. The word steak stood for steakburger. The term shake stood for hand-dipped milkshakes. Gus was determined to serve his customers the finest burgers and shakes in the business.
Today, Steak ‘n Shake remains the better burger leader, serving premium 100% beef steakburgers, hand-dipped milkshakes, thin crispy fries, and more. Steakburgers are made without preservatives or artificial ingredients, topped with fresh produce, and always hand-crafted to order.
Chain known for steakburgers & milkshakes offering a dinerlike space with retro flair. Based on 344 reviews, the restaurant has received a rating of 3.0 stars. Price $
Address:
16051 Manchester Rd, Ellisville, MO 63011
Phone: (636) 391-0550
Website: https://www.steaknshake.com/
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Reviews
Heather Hardy
Service is very slow. I believe they have a hard time keeping staff. The staff is nice, very nice, just not enough of them. The drive thru takes FOREVER. I’m currently sitting in it and have been for 20 min. And it’s just me and one other car. Not crowded at all. I’m usually missing food so I always check.
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Cord Blumenstock
Terrible experience. We walked in and were seated by the cook, so far so good. There were only 3 other tables taken in whole place, it was a snowy Sunday afternoon. We waited nearly 10 minutes before the waiter acknowledged us. Said maybe 10 words and left. Brought me a cup of chili said nothing, and said nothing after I thanked him. Brought me my main dish and again said nothing, said nothing after I thanked him. By this time there is just our table and 1 other in the restaurant taken, practically empty. Never once did he come by the table, or say a single word after taking my order which consisted of “you know what you want?” I believe all this had to do with the fact I was on duty law enforcement in uniform. Seemed like he didn’t want us to be there, or bothered that we were. I’ll never be back, for sure.
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CD Wilson
Good greasy food, service was good and friendly,really good shakes kids eat free on all day on Saturday and Sunday..
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Jack Randolph
All the lights were on, people working in the kitchen. and as I sit looking at the fully lit menu in drive thru I am told “we closed for the night”
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Diana Iborg
Chili Mac from the drive through. Was surprisingly quicker than usual S n S drive through. Food was hot and I received appropriate condiments.
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karen diethelm
I wish I could give this place more stars but it’s consistently getting my order wrong. Specifically, when I order cheese dip with my fries. More than half the time the cheese is not in the bag. The food is usually good although, it takes forever to get it. I’m not concerned about the wait as much as the inconsistency in product and service. Today for instance, I ordered a chocolate milk shake, a double steak burger with everything on it and a cheese fry. The milk shake was really good, the fries were room temperature and the burger was cold. I mean I sat at the window for ten minutes, why isn’t it HOT?! And guess what? No cheese sauce!!!! Unfortunately the young man at the window wasn’t the friendliest either. I’m not sure why I keep going back.
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S L
I’ve been in here 3 times, each time thinking maybe they would have improved. No, each time my family and I would stand there for 5 minutes, even when it’s dead. We would wait and wait (10minutes or more) to be acknowledged once seated. Once we had out or orders in it might take 30 minutes or more to get our food. Then, the only time we would see our server again would be when they drop off the check. I’d like to know who owns and operates this particular steak n shake? They either need new management or hire more people. The inadequate service is completely unacceptable! WE WONT BE BACK. Hopefully the restaurant in front of Aldis is better.
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Edlund Lynne
Steak&Shakes have really good menus. Lots of variety that’s bound to please everyone in your party. But, every one that I’ve been to has EXTREMELY slow service. It’s not unusual to wait 15 minutes, when restaurant is basically empty, before waitress comes to take drink orders. By the time you get to place your order, 30 minutes has easily gone by. Another 15 minutes you get your food. Long, & drawn out, but not too awfully bad if you have really good company.
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Mad Lambo
The slowest Steak N Shake I’ve ever been too. They forgot everything and pretty sure they charged us more than they should have, but I was so done asking for everything we just left. We had to get our own menus and got our shake after asking 3 time. When we got there , there was one other family and every table was dirty. Will never return to this location..
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Nate Larson
The service was awful. I showed up around 12:30 and pulled in to the drive through. We ordered 2 burgers and two shakes. One at the regular price. We had a coupon for buy one shake get one free and you have to buy it at regular price. Well we were told that you can’t use the coupon for combos. Ok… Then get rid of the combo and give my shake. I didn’t say anything because it took long enough as it was. It 12 minutes to get us our food when we were the only ones there. So much for a target window time of 2 min and 20 sec. The shakes were half full and we even said something and they ignored us. The fries were terrible. They tasted like the were cooked by mistake so someone put them in the fridge and then reheated them and gave them to us. Our burgers were awful. Our stomachs are now upset and we both don’t feel well after eating there. Customer service was horrible. I think the manager needs to reevaluate their night shift people. Look I’m not expecting a 5 star restaurant experience, but I do want quality food and service. Neither of those were met. So much for their motto of “quality, fast, great service” huh? I’m not going there again. EVER.
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