Steak ‘n Shake, a classic American brand, was founded in 1934 in Normal, Illinois, by Gus Belt, who pioneered the concept of premium burgers and milkshakes.
For over 85 years, the company’s name has been symbolic of its heritage. The word steak stood for steakburger, and the term shake stood for hand-dipped milkshakes. Gus was determined to serve his customers the finest burgers and shakes.
Steak ‘n Shake remains the better burger leader, serving premium 100% beef steakburgers, hand-dipped milkshakes, thin crispy fries, and more. Steakburgers are made without preservatives or artificial ingredients, topped with fresh produce, and always hand-crafted to order.
Counter-serve chain known for steakburgers & milkshakes offers a dinerlike space with retro flair. Based on 608 reviews, the restaurant has received a rating of 2.6 stars. Price $
Address:
4320 W Main St, Belleville, IL 62226
Phone: (618) 235-0770
Website: https://www.steaknshake.com/
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Reviews
Dina Shepherd
Horrible service. A half hour to get food and still didnt get it all. The restaurant was filthy. And The employees LAZY! The food was cold. Will Not be going back to this location! The only reason they were rated 1 is because you cant rate a ZERO
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Jasmine Redecker
This crappy place should be shut down!!! I sat & waited for 10 mins in line at the window. 1 person was waiting already when I arrived. I saw the manager & other staff right there at the window but not one acknowledge me. The manager was counting the register & other staff just standing around. I have never experience no customer service like this. Staff is rude & unprofessional. I will never go there again!!
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Kelly Arnold
Much better that has been in the recent past. Very good service quickly seated the waitress got everything correct on the order and served everything at one time. And the cleanliness of the restaurant has much improved
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Rebecca Drummond
If I could give this less than one star I would. The food is good but the service is awful the restaurant is disgusting and dirty. The servers are rude and hateful. And it takes over 45 minutes in the Drive-Thru every time I go there to get my food. Absolutely disgraceful
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Ashley Rogers
Worst service I’ve ever had. Poorly understaffed. We sat for almost an hour waiting for our take out food. We got part of it 15 minutes in and then sat for 45 waiting for the rest. Absolutely worst experience ever. Do NOT recommend going here. Drive out to Fairveiw heights before going to this place for convenience. Fail.
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Onyx
Girl at the window was incredibly rude, didn’t communicate why I was sitting there almost five minutes. She was too busy yelling for someone to take over her headset. Didn’t give me my drink until I pointed out I was missing it. Her manager was nearby and didn’t say anything to her or even seem to care. Didn’t ask if I need ketchup, but there’s about 15 pepper packets in my bag. One sandwich is smashed and the fries are half empty. Only reason I’m even giving them two stars is the poor girl who made my shake apologized, and they managed to remember the extra pickles.
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Margie Schrauth
Gave me ends of lemons for my tea. See pic. Hubby had to flag down server for refill of his coffee. My ice tea was weak, like they reused the tea bags to brew it. No greetings when we entered. Had BBQ shooters and fries with cups of chili. Had to remind server to bring our chili, which was bland. Hubby went into bathroom and grabbed us some toilet paper to use as napkins as we didn’t get any or silverware except for spoon for chili. Our server watched him get the toilet paper and STILL DIDN’T BRING ANY NAPKINS! Our servers name was Morwin. Cashier Markeyta took off drinks at register so all we paid for was food. I think it should have been other way around, take off food and charge us for drinks, as our drinks was the only thing we did finish. Positively won’t be back to this Steak n Shake. See pictures.
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Joi Harris
Horrible… horrible…horrible! People dont want to sit in the drive thru for 30 minutes before they can even place their order. If you under staff..shut the hell down. This place is sad and the staff they have are rude as hell. Over worked i guess! Just quit! Need new management asap!
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Danielle Acup
They have the worst service any steak n shake has around here. First off the lady working in the drive thru was very rude and then they got my order wrong and I called up there and they would not replace my order because I didn’t have a receipt when I asked for a receipt at the time of the order and they said they would put it in the bag. I would not recommend anyone to go here and the place is very dirty.
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Brooke Arnold
Food is always good. However, there is always a very long wait. They either need more staffing or better staffing to handle the account of customers the have efficiently.
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