Steak ‘n Shake, a classic American brand, was founded in 1934 in Normal, Illinois by Gus Belt who pioneered the concept of premium burgers and milkshakes.
For over 85 years, the company’s name has been symbolic of its heritage. The word steak stood for steakburger. The term shake stood for hand-dipped milkshakes. Gus was determined to serve his customers the finest burgers and shakes in the business.
Today, Steak ‘n Shake remains the better burger leader, serving premium 100% beef steakburgers, hand-dipped milkshakes, thin crispy fries, and more. Steakburgers are made without preservatives or artificial ingredients, topped with fresh produce, and always hand-crafted to order.
Chain known for steakburgers & milkshakes offering a dinerlike space with retro flair. Based on 4 reviews, the restaurant has received a rating of 3.8 stars. Price $
✔️ Dine-in ✔️ Drive-through ✔️ No-contact delivery
Address:
3509 US-98, Lakeland, FL 33809
Phone: (863) 858-9797
Hours
| Saturday | 10 AM–12 AM |
| Sunday | 10 AM–12 AM |
| Monday
(Labor Day)
|
10 AM–12 AM
Hours might differ
|
| Tuesday | 10 AM–12 AM |
| Wednesday | 10 AM–12 AM |
| Thursday | 10 AM–12 AM |
| Friday | 10 AM–12 AM |
Menu
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Menu Photos
Photo Gallery
Reviews
ThunderStorm Productions
Had never been to one of these places before. But decided to try it out. Food was actually surprisingly good. Meat was tasty and i always love trying out a grilled cheese type burger. Worth giving it a try if you see one on your travels.
tiff
Apparently they stop serving milkshakes hours before they close. They have a chain around the drive thru so after they tell you they do not serve milkshakes you can’t leave, you have to wait until you can get past the chain. Been sitting here for 20 minutes waiting to leave but the drive thru is so slow I’ll probably be here for another 20 minutes.
Sue Gaffney
OMG first my gift card wouldn’t work on the order kiosk said see counter staff. They had only 2 of the 4 kiosks working on a Sunday at about 1:00. We stood for over 10 min waiting for someone to help us all the time there was a line for the 2 working kiosks.
Karleen Staib
All orders must be placed through a kiosk. We had trouble with the kiosk and ask the closest employee, the grill man, if we could get some help. He said I don’t work over there, I work here in a most rude manner. We decided to leave and go somewhere else however it was pouring outside. Once back inside we were finally able to get some help from the gentleman who makes the shakes. Because he was so helpful, we did leave a tip which we understand is shared by all the employees. Once we got our food it was fine. This is our second try at this location and it will be our last.
C_ Lastname
I miss the old SteaknShake. Now everything is kiosk, barley any socializing with the employees and customers. A girl name Britney was taking orders from drive thru and that seems to be the only customer service you can get… is from the drive thru.. I tried asking for help when ordering the Garlic single steak cheese burger, as the only options on the kiosk for the amount of garlic is “Extra” or “No”, no opinion for “Light”, and that’s why I think it’s important to have employees being there to help guest order their food, because people can’t get the full options they want. Anyways, after ordering my food, I went to the fountain machine to get a drink, as 2 older ladies were taking and the manager came around from the kitchen. The Manager (couldn’t see his name on tag) and asked the ladies how they were doing, the ladies said they were good but noticed that the floors were very sticky, and yes they were 100% sticky and my shoes were making those sticky noises . The manager proceeded to tell the ladies that it must be something wrong with their shoes and was adamant that he got a new mop head and “somebody” just mopped 10 mins ago, and kept gaslighting the ladies saying the floors are not sticky and it was their shoes . When i walked passed the manager pointed at my Boyfriend and my shoes saying “theirs isn’t sticky”, when in fact they were.. I took photos of the floors and they were yellow and can see trails of marks and dirt and greese.. I’m sure they have not actually cleaned this place since the beginning of Covid. I’m sure with good scrubbing and deep cleaning it’s be such a nice place to eat at again. Not to mention if the manager wasn’t rude the atmosphere would’ve been okay. Just miss the old dine in version.. Steak N Shake just isn’t that anymore.
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chyanne cumbie
This place use to be my favorite restaurant as a child it has changed so much milk shakes don’t taste the same food was cold sent back three times and cook just scraped off what I didn’t order restaurant floors chairs and tables were nasty manger said that she pressure washed but had to open because they can’t be closed down but I don’t know anyone that would eat with filthy tables and chairs I was very disappointed I want be back.
yong zheng
The staffs are not professional. I can hear them yelling at each other and complaining about customers behind the kitchen wall. July 9 at 8:17 I ordered two burgers and waited 30 minutes. I asked the staff to check on my order, please simply ignore that. And finally they found all my food was sitting behind the counter for over 20 minutes. The lady on that shift was totally unprofessional and emotional.
Giosia “Gio” Mogavero
What you would expect. Food was great. Shakes were delicious. We went in the slowest drive through lane but we had no choice. The fast lane was down that day.
Bella cole
This was one of the worst experiences I’ve ever had with customer service. The only way you can order at this location is electronically, the kiosk messed up our order and put three burgers on the screen instead of one. I hit cancel on one of the items but it did not cancel causing me to pay for all three. When the food came out I told them I did not order three burgers and asked for a refund on the one burger, the manager Jeff came out and rudely stated that was not his issue and he can give me a bag, but that is all he would do for me because it is my problem not his. I truly do not remember the last time I was spoken to in such a rude manner. Over a $7.00 charge Jeff lost my $100’s that I could have spent over time because of one action. This is disgusting behavior as a person and if I were to ever treat a customer like this in my work I would not only get fired but anyone who saw me treating a customer poorly would also get fired. Do not go to this steak and shake.
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Reginald Anderson
My family and I have been going to this restaurant for many years, until today. Never again.
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