Japanese chain restaurant offering stir-fried teriyaki bowls & other made-to-order staples. Based on 335 reviews, the restaurant has received a rating of 4.0 stars. Price $
✔️ Dine-in ✔️ Takeout ✔️ No-contact delivery
Address:
5340 W Buckeye Rd, Phoenix, AZ 85043
Phone: (602) 352-1111
Hours
Friday | 9 AM–4 PM |
Saturday | Closed |
Sunday | Closed |
Monday
(Labor Day)
|
9 AM–4 PM
Hours might differ
|
Tuesday | 9 AM–4 PM |
Wednesday | 9 AM–4 PM |
Thursday | 9 AM–4 PM |
Menu
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Photo Gallery
Reviews
Tricia B
The worst Samurai Sam’s I’ve ever had, I would never try this location ever again, the veggies and shrimp were mostly raw, they didn’t have any dark chicken and the chicken breast tasted off. To top it off the staff was standoffish and the atmosphere just felt gross. If the bowl wasn’t over $10 for the meal, I would have just tossed it, on the plus side hopefully it was healthier eating the veggies raw, just not what I’ve come to expect from Samurai Sam, try any other location
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Michelle Hettinger
The economics of it don’t seem very sound. Poorly paid workers, no air conditioning inside. The sugary teriyaki sauce was added ontop of my dry steak and noodles, which were at best mediocre. There are better deals out there for customers. Not sure why they close at 4pm when rush hour is just getting started. Something isn’t quite right about this. Ignore the branding, it’s just miserable people making imitation Japanese food.
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bianca aldana
Never been here before. First time here and last. First and most important, TERRIBLE customer service. I ordered a chicken breast teriyaki bowl with noodles, sauce on the side. They still put the sauce in there and it was overwhelmingly sweet. The egg roll it’s almost $3, not worth the price.
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Ebony Renee
I discovered this place by purchasing a dining advantage food certificate. I didn’t expect it to be hidden in the cut, it’s a great place for local business men and woman. The customer service was great, and the restaurant was nice and clean. It didn’t take long for my food to come out, seemed pretty fresh and hot! The taste of the chicken alone was soooo yummy! I added extra teriyaki sauce to the chicken and rice and I like the fact it’s free. Some places I’ve gone to requires a fee for extra sauce.
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Dawn Byrd
By far the worse location. Chicken tastes old and dry. Always great at other locations. Won’t come back to this location. Gave it a 2nd try and same thing..old dry chicken..ewww
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Sara A
Really enjoyed this bowl. Dark chicken with more veggies than rice. Perfect level of sauce. The egg roll and drink combo was just what I needed today. Thank you for a very enjoyable meal.
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Arturo diaz
I met owner before. Very nice guy!!!! Today I got my order sat down to eat. I notice something on my drink. I got a hold of it. I saw some type of dirt build up on my ice Didn’t look very pleasant. I told owners manager and said Pepsi guy worked on it today!!!!!!!! He blamed it on Pepsi guy Instead of taking matters on him by emptying dispenser and clean it. I sat here eating my food other customers still got ice and never said anything. No más samurai for me with this mess.
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Jeremy Georges
Very noticeable that the crew has changed here and it has affected your food quality and customer service. I’ve been coming here for years atleast twice a week. Will no longer after the quality of the food the last three times.
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Bobby Custard
Does not seem like the same amount as the other restaurants when I order a sumo bowl.
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Rudy Reveles
Most of the bad reviews here are very similar. Good food, but bad customer service. And “THAT” could not be further from the truth. I love the food here, but the customer service really stinks. The guy in the front who normally is at the cashier has an attitude of what the F do you want? He takes the orders wrong, lies when questioned about the food order and dislikes giving extra sauce when asked. The food and the cook in the back get five stars, but this guy makes it a 2. Providing good customer service brings customers back. I hope the owners are reading these reviews.
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