Potbelly is the home of legendary hot, oven-toasted sandwiches. Try our signature: A Wreck®. Plus, fresh-made salads, hearty soups, hand-dipped shakes, and cookies baked fresh daily. With a fun, welcoming atmosphere, Potbelly is the best lunch spot in all the galaxies (sorry aliens, but it’s true). Also offered: pickup, delivery, dine-in, and catering.
Retro-style counter-serve chain known for made-to-order toasted sandwiches, salads & baked goods. Based on 170 reviews, the restaurant has received a rating of 4.0 stars. Price $
✔️ Dine-in ✔️ Takeout ✔️ No-contact delivery
Address:
542 S Dearborn St, Chicago, IL 60605
Phone: (312) 212-1605
Hours
| Sunday | 10 AM–7 PM |
| Monday
(Labor Day)
|
8 AM–9 PM
Hours might differ
|
| Tuesday | 8 AM–9 PM |
| Wednesday | 8 AM–9 PM |
| Thursday | 8 AM–9 PM |
| Friday | 8 AM–9 PM |
| Saturday | 10 AM–7 PM |
Menu
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Photo Gallery
Reviews
Bruno Fernandez
Pick up was easy, although it wasn’t in the pick up location, Mac and cheese cup could have been filled more, overall 4/5
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Joseph Piatchek
Tried to make a to go order by phone; said they do not do that, must order online; however, we could not order kid’s menu items online because it is not an option; called back, explained situation, and asked if they could take an order over the phone, they said they cannot. Hard to believe they cannot take an order over the phone, just don’t think they were being very friendly and we were a bother to them.
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Tom Feddor
I visit this Potbelly’s location on a regular basis. The staff has almost always been friendly, outgoing, and helpful. The food is also very good, and the shakes are amazing!
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Ricky Alan
Never tried Potbelly, so being next door to our hotel, decided to try it. We were so hungry, forgot to take pics…, but can tell you the AVO Turkey sandwich was great – turkey, avocado, swiss cheese, tomato & mayo on a multigrain bun. The turkey is cut from a breast and not deli. The BLTA was very good as well-blt with avocado. Very efficient process in preparing the sandwiches. Was about 12 people in line, but it went fast. Healthy option for fast food.
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Michael Youngblood
It’s Potbelly’s, if you know the chain you’re gonna get what you expect.
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Anthony Swanson
Fantastic sandwich! Hot, fresh and tasty. Friendly staff too.
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Averi-lynn Boyd
I am giving this location a 0 star. The order was a total misstep. Nobody took accountability. The delivery person totally cancelled the order, the cashier who answered the phone was absolutely rude and unhelpful. The manager once I arrived to go pick up the food was shockingly unhelpful as well. He didn’t have a choice but to refund my order, but he made me feel like I should have been thankful he did that, that was minimum of what he should have done. It was the lack of empathy and professionalism. Instead of saying I apologize for this inconvenience offering a goodwill gesture/restitution he just said “it’s not on us.” Whether Uber made the delivery mistake or not, they are affiliated with the Potbelly company, they were driving FOR you, so yes it is your fault. Even if it wasn’t, it certainly wasn’t mine; the customer. Everything involved with this experience was bad, I have nothing kind to say about anyone I spoke with, all affiliates/employees involved. I’m shocked this situation wasn’t made right. I am shocked I wasn’t offered an once of empathy from the employees especially the manager.
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John Consier
About 7 PM we had a roast beef and a wrap.. Both were very tasty. Only saw 1 employee, but she was friendly. Busy too. There was a constant steady flow of customers, but she kept up well… Much better than subways.
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Stephanie Crockett
My friend and I came just before 8:30pm, knowing they close at 9pm. Even still, when we walked in my friend asked if they were open as a courtesy, and the man working behind the counter looked put off and said “yeah, only for the next 30m,” while looking at the clock. Then, my friend tried to order a salad and he again seemed annoyed, and said “we haven’t had a salad order in several hours, so I don’t have fresh stuff… i’d have to go in the back and check if we have any more…” and just stood there. My friend declined and said she’d go elsewhere. But #1- why aren’t there fresh options when you are still open for a good 30m? #2- why would you even state that, and not just go ahead and go check because that’s your job? He was waiting for her to politely decline, which she did. The whole experience made us feel unwelcome and I would not come back to this location. I am very courteous and understand things like this can happen, maybe 10m til close. But come on, if you’re open for 30m please don’t treat your customers as if they’re putting you off to do your job. 2 stars only because the food I was able to get, was ok.
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Meesha Awan
Sandwiches were great. Milkshake was over flowing which made it sticky and half way through drinking the shake found 4 piece’s of straws wrapper. Not finishing this thing.
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