Potbelly is the home of legendary hot, oven-toasted sandwiches. Try our signature: A Wreck®. Plus, fresh-made salads, hearty soups, hand-dipped shakes, and cookies baked fresh daily. With a fun, welcoming atmosphere, Potbelly is the best lunch spot in all the galaxies (sorry aliens, but it’s true). Also offered: pickup, delivery, dine-in, and catering.
Retro-style counter-serve chain known for made-to-order toasted sandwiches, salads & baked goods. Based on 264 reviews, the restaurant has received a rating of 3.9 stars. Price $
✔️ Dine-in ✔️ Takeout ✔️ No-contact delivery
Address:
24556 W 12 Mile Rd, Southfield, MI 48034
Phone: (248) 304-4492
Hours
| Monday
(Labor Day)
|
10 AM–9 PM
Hours might differ
|
| Tuesday | 10 AM–9 PM |
| Wednesday | 10 AM–9 PM |
| Thursday | 10 AM–9 PM |
| Friday | 10 AM–9 PM |
| Saturday | 10 AM–9 PM |
| Sunday | 10 AM–9 PM |
Menu
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Photo Gallery
Reviews
Joe Hanna
This place is always hit or miss for me. The staff is usually friendly but whenever I order pickup through the app I have issues with my sandwich. Once they forgot to put the chicken salad on the sandwich completely, and today I got the same sandwich but with barely any chicken salad on it (see picture). I go during my lunch break at work so I don’t have time to run back and get a new one. Just very frustrating especially for a $10 sandwich after tipping.
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Kyle Zilch
Terrible customer service.
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Darlene Rivers
I love the apple walnut salad that they have , so fresh and delicious ! Great subs also , along with the chip choices and cookies !
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Tony Calikov
I didn’t really go in, the wife did and she said it’s potbelly’s. What can I say. All I know is that it doesn’t have a drive-thru.
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Heavenandjazz
Clean shoppe, courteous and efficient staff, the sandwiches are beautiful and tasty. In and out.
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DAndrea Smith
This is my usual go to location. Being that they are very busy I understand mistakes happen and they are always good at resolving issues quickly. Today I received some of the best customer service I have ever experienced. Joya was a very welcoming smiling face. She quickly remade my salad and it was beautifully made. I’m talking website marketing worthy!
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Michael Crouse
I had a sub. It was very good. It’s much better than the other two sub places. Definitely will be my first choice for subs from here out.
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George Vaitiekus
Staff was not very attentive when i went. I pre-ordered food, and arrived about 2 minutes before the order was supposed to be ready. they were still making my order. I ended up spending 10 minutes there. and the staff barely gave me an indication of what was going on…i was advised that my order was almost ready when I walked in.
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adam haimour
I’d like to start off by saying I’ve had bad service and have NEVER left a negative review… This place is sooooo bad. We ordered off their website (not door dash)…. for a meeting. Food never showed….. called an hour after and was told to take it up with door dash…. we explained we did not order through door dash. They said they would call the delivery driver and call us back…. which they never did. Called again they were so rude and hung up on us……. went up to get our order remade… took forever and NO JOKE 5 out of 8 meals were wrong…..and i don’t mean wrong like it had onions on it…. i mean like completely different sandwiches….. like i ordered a turkey and got a chicken salad….. I’m a big potbelly fan but this location is a mess…. Potbelly should be embarrassed. rude and terrible service…. you guys are a joke
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Ben Soelberg
So so so good. Great service too, they gave the kids coupons for free shakes, stopped at our table to check on us a couple times, I just can’t say enough. We are from CO and this place was fantastic.
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