Portillo's & Barnelli's Crystal Lake Menu

Chicago-born chain for hot dogs, Italian beef sandwiches & more, plus beer & wine, in retro digs. Based on 4 reviews, the restaurant has received a rating of 4.4 stars. Price $

✔️ Dine-in ✔️ Drive-through ✔️ No-contact delivery

Portillo's & Barnelli's Crystal Lake 60014

Address:
855 Cog Cir, Crystal Lake, IL 60014

Phone: (815) 788-0900

Website:

Hours

Sunday	10:30 AM–10:30 PM
Monday (Labor Day)	10:30 AM–10:30 PM Hours might differ
Tuesday	10:30 AM–10:30 PM
Wednesday	10:30 AM–10:30 PM
Thursday	10:30 AM–10:30 PM
Friday	10:30 AM–11 PM
Saturday	10:30 AM–11 PM

Barnelli’s
HOT DOG With everything includes mustard, relish, celery salt, freshly chopped onions, sliced red ripe tomatoes, kosher pickle and sport peppers piled onto a perfectly steamed poppy seed bun.
CHILI CHEESE DOG Served with onions.
CHAR-GRILLED MAXWELL STREET STYLE POLISH Grilled in the traditional way it was done on historic Maxwell Street and prepared with mustard and grilled onions
JUMBO HOT DOG A thicker hot dog with mustard, relish, celery salt, freshly chopped onions, sliced red ripe tomatoes, kosher pickle and sport peppers
JUMBO CHILI CHEESE DOG Served with onions.
BOWL OF CHILI Our homestyle chili served with cheese and onions.
ITALIAN BEEF Our own famous recipe Chicago’s #1 Italian beef served on perfectly baked French bread
BIG BEEF For the larger appetite.
CHAR-GRILLED ITALIAN SAUSAGE
COMBO BEEF & CHAR-GRILLED SAUSAGE
BEEF-N-CHEDDAR CROISSANT A perfect combination of our famous Italian beef layered with cheddar cheese and served on a toasted croissan
BURGER char-broiled 1/3 pound* of juicy beef with mayo, crisp lettuce, a red ripe tomato slice, sliced red onion, pickles and ketchup served on our freshly toasted old fashioned style bun.
DOUBLE BURGER A burger lover’s dream! 2/3 pound* of char-broiled juicy beef with mayo, crisp lettuce, a red ripe tomato slice, sliced red onion, pickles, and ketchup served on our freshly toasted old fashioned style bun.
BACON BURGER Includes mayo, lettuce and tomato.
DOUBLE BACON BURGER Includes mayo, lettuce and tomato.
CHAR-BROILED CHICKEN SANDWICH Our char-broiled seasoned breast of chicken served tender and juicy on a toasted bun with mayo, tomato and lettuce
CHAR-BROILED CHICKEN CROISSANT Our char-broiled chicken served on a perfectly baked buttery, golden brown, flaky croissant with mayo, tomato and lettuce.
BREADED CHICKEN SANDWICH A lightly breaded, all-white breast filet, deep-fried in 100% vegetable oil and served on a toasted bun with mayo, tomato and lettuce.
BREADED CHICKEN CROISSANT Deep-fried in 100% vegetable oil and served on a perfectly baked, flaky croissant with mayo, tomato and lettuce
CHICKEN TENDERS Lightly breaded, deep-fried chicken tenders. Served with your choice of sauce; ask your order taker for options.
FRENCH FRIES
CHEESE FRIES
ONION RINGS
TAMALE
MEATBALL (EACH)
SIDE PASTA
FRESH BAKED HOUSE BREAD
HOME COOKED SWEET PEPPERS
HOT PEPPERS
CHICKEN CAESAR PITA Shredded romaine lettuce, diced tomatoes, Caesar dressing, Parmesan cheese, with your choice of regular or Cajun chicken.
GRILLED FILET OF CHICKEN One-half skinless chicken breast, grilled over an open flame and served on a toasted wheat and oat bran bun with lettuce, tomato, and Parmesan mayo.
CHICKEN PARMESAN SANDWICH A lightly breaded skinless chicken breast served on a toasted Focaccia and topped with marinara, fresh Parmesan, and melted Mozzarella.
CHICKEN FOCACCIA A lightly breaded skinless chicken breast served on a toasted Focaccia and topped with lettuce, tomato, American cheese, and Barnelli’s sauce.
MEATBALL SANDWICH Hearty meatballs simmered in our special sauce, topped with real Mozzarella cheese on our fresh baked French roll.
GRILLED TUNA SANDWICH Grilled yellow-fin tuna filet with lettuce, tomato, sliced onion, and sauce on a wheat and oat bran bun
GRILLED PORTOBELLO SANDWICH Grilled marinated portobello mushroom caps, red onion, tomato and mozzarella cheese served with basil pesto sauce on toasted tomato focaccia.
CHICKEN CAPRESE PANINI Grilled chicken breast tossed with pesto mayonnaise layered with fresh mozzarella, ripe tomatoes, and fresh basil. Grilled on our tomato focaccia
CHICKEN PORTOBELLO CIABATTA Grilled chicken breast paired with balsamic marinated portobello mushrooms, topped with carmelized onions, cheddar cheese and Parmesan mayo, perfectly layered on a toasted fresh ciabatta roll.
TURKEY FLORENTINE PANINI Thinly sliced turkey breast and smoked gouda are matched with sautéed spinach and carmelized onions dressed with sundried tomato mayo. Grilled on our tomato focaccia.
BUFFALO CHICKEN WRAP All the ingredients of the classic wrap in a soft tortilla. Chicken breast tossed in a rich buttery buffalo sauce with crunchy celery and carrots, crumbled Gorgonzola with blue cheese dressing and crisp lettuce.
CHICKEN CAESAR WRAP Crispy chicken tossed in a Caesar salad, crunchy Romaine lettuce and our famous Caesar dressing then rolled with tomatoes in a fresh flour tortilla.
CHICKEN COBB WRAP Grilled chicken, bacon, lettuce, Gorgonzola cheese, green onions, hardboiled egg, tomato and a creamy ranch dressing wrapped in a tortilla.
CLASSIC COMBO Upcharge per item
CHOPPED SALAD Chopped romaine and iceberg lettuce with red cabbage and diced chicken breast, ditalini pasta, bacon, diced tomatoes, Gorgonzola cheese and green onion. Famously served with our House dressing.
CLASSIC CAESAR SALAD A crispy bed of romaine lettuce topped with hardboiled egg, croutons and freshly grated Parmesan cheese. Best served with our classic Caesar dressing.
Caesar Dressing
House Dressing
Ranch Dressing
Honey Mustard Dressing
FULL SLAB Ala Carte includes coleslaw, fresh baked house bread and choice of fries, baked potato, onion rings, or side of pasta.
HALF SLAB Ala Carte includes coleslaw, fresh baked house bread and choice of fries, baked potato, onion rings, or side of pasta.
SPAGHETTI, MOSTACCIOLI, FETTUCCINE Choose your sauce Meat or Marinara: Our sauces are prepared fresh daily using secret family recipes. Enjoy!
KID’S PASTA (CHILDREN UNDER 10) Spaghetti or mostaccioli with a meatball, freshly baked house bread and drink (12 oz. soft drink or milk).
FETTUCCINE ALFREDO A cheese lover’s delight. Our rich cream sauce is made with imported Romano and Parmesan cheese, butter and cream.
BAKED MOSTACCIOLI Mostaccioli, with your choice of red sauce, baked with a combination of freshly grated Mozzarella and Asiago cheeses
RIGATONI ALA VODKA A zesty tomato cream sauce tossed with rigatoni noodles. (Sauce contains meat.)
PENNE AL ARRABBIATA Quill shaped pasta sautéed with Italian sausage in a spicy Marinara sauce
CHICKEN AL’ DIAVOLO Sautéed chicken & sundried tomatoes tossed with our spicy cream sauce & farfalle pasta topped with fresh spinach.
CHOCOLATE, VANILLA, STRAWBERRY SHAKE
CHOCOLATE, VANILLA, STRAWBERRY MALT
CHOCOLATE CAKE SHAKE
MILK
BOTTLED WATER
PORTILLO’S CHOCOLATE CAKE
STRAWBERRY SHORTCAKE
CHOCOLATE ECLAIR CAKE AVAILABLE AT SELECT LOCATIONS
COKE
DIET COKE
ROOT BEER
SPRITE
MINUTE MAID LEMONADE
ICED TEA
Menu
Famous Meal #1: Big Beef Chicago’s #1 Italian Big Beef served on perfectly baked French bread with large fry and drink. *This picture shows optional sweet and hot peppers that must be added to the sandwich, as they do not come standard.
Famous Meal #2: Two Hot Dogs Two hot dogs with everything includes mustard, relish, celery salt, freshly chopped onions, sliced red ripe tomatoes, kosher pickle, and sport peppers piled onto a steamed poppy seed bun. Includes large fry and drink.
Famous Meal #3: Char-Broiled Double Cheeseburger Everything includes mayo, crisp lettuce, a red ripe tomato slice, sliced red onion, pickles, and ketchup on our freshly toasted old-fashioned style bun. Includes large fry and drink.
Famous Meal #4: Spicy Chicken Sandwich Spicy, breaded chicken breast served with hot giardiniera sauce, lettuce, and tomato on brioche bun. Includes large fry and drink.
Famous Meal #5: Beef & Sausage Combo Sandwich Chicago’s #1 Italian Beef & Italian Sausage served on perfectly baked French bread with large fry and drink. *This picture shows optional sweet and hot peppers that must be added to the sandwich, as they do not come standard.
Hot Dog Chicago-style hot dog with everything, which includes mustard, relish, celery salt, freshly chopped onions, sliced red ripe tomatoes, kosher pickle and sport peppers piled onto a perfectly steamed poppy seed bun. Chicagoans call this “dragging the…
Chili Cheese Dog Hot dog served with American cheese and topped with chili and chopped onions. Served regular-sized or jumbo (pictured).
Char Grilled Maxwell Street Polish Sausage The Portillo’s Maxwell St. Polish is a Makowski’s Real Sausage, grilled to perfection, and topped with lots of yellow mustard and sliced grilled onions.
Char Grilled Polish Sausage Char grilled polish sausage, made like our Chicago Style Hot Dog everything includes mustard, celery salt, freshly chopped onions, sliced red ripe tomatoes, kosher pickle, and sport peppers piled onto a steamed poppy seed bun.	$6.19
Plant-Based Garden Dog Portillo’s new plant-based hot dog made with 100% plant-based protein. It comes with everything, which includes mustard, relish, celery salt, freshly chopped onions, sliced red ripe tomatoes, kosher pickle and sport peppers piled onto a perfectly …	$4.19
Italian Beef Sandwich Our famous, homemade, Italian beef is slow-roasted for four hours, thinly sliced, and served on freshly baked Turano French bread. Best served with home-cooked sweet peppers and/or hot giardiniera peppers (pictured) for an extra charge. Ser…
Combo Beef & Char Grilled Italian Sausage Sandwich This power couple consists of one char-grilled, flavorful Italian pork sausage topped with our homemade, slow-roasted Italian beef on freshly baked Turano French bread. Best served with home-cooked sweet peppers (pictured) and/or hot giardinier…
Char-Grilled Italian Sausage Sandwich Our char-grilled, flavorful Italian pork sausage recipe has been around for over a decade. It was made just for Portillo’s using a secret blend of spices. Best served with home-cooked sweet peppers (pictured) and/or hot giardiniera peppers for…	$6.19
Beef & Cheddar Croissant A combination of our famous Italian beef layered with cheddar cheese and served on a toasted croissant. Best served with home-cooked sweet peppers and/or hot giardiniera peppers for an extra charge.	$7.89
Char Grilled Maxwell Street Polish Sausage The Portillo’s Maxwell St. Polish is a Makowski’s Real Sausage, grilled to perfection, and topped with lots of yellow mustard and sliced grilled onions.
Char Grilled Polish Sausage Sandwich Char grilled polish sausage, made like our Chicago Style Hot Dog everything includes mustard, celery salt, freshly chopped onions, sliced red ripe tomatoes, kosher pickle, and sport peppers piled onto a steamed poppy seed bun.	$6.19
Gravy Bread Freshly-baked and toasted French bread dunked in our homemade gravy.	$2.29
Sweet Peppers Our home-cooked sweet peppers. Enough to top one Italian beef sandwich.	$0.75
Hot Peppers Our house blend giardiniera. Enough to top one Italian beef sandwich.	$0.75
Classic Beef Bowl Our famous, homemade, Italian beef is slow-roasted for four hours, thinly sliced, and served in a bowl. Best served topped with Mozzarella (pictured) or Cheddar cheese, and your choice of sweet and/or hot giardiniera peppers (both pictured). …	$7.59
Chicago Combo Bowl This power couple consists of one char-grilled, flavorful Italian pork sausage combined with our homemade, slow-roasted Italian beef, served in a bowl. Best served topped with Mozzarella (pictured) or Cheddar cheese, and your choice of sweet a…	$7.99
Italiano Bowl Our famous, homemade, Italian beef is slow-roasted for four hours, thinly sliced, and served in a bowl alongside a Meatball, topped with Marinara sauce and Parmesan cheese. Best served topped with Mozzarella (pictured) or Cheddar cheese, and y…	$7.99
Cheeseburger Everything includes cheese, mayo, crisp lettuce, a red ripe tomato slice, sliced red onion, pickles, and ketchup on our freshly toasted old-fashioned style bun. It’s a burger-lover’s dream! Each juicy char-broiled burger patty weighs 1/3 pound bef…
Hamburger Everything includes mayo, crisp lettuce, a red ripe tomato slice, sliced red onion, pickles, and ketchup on our freshly toasted old-fashioned style bun. Each juicy char-broiled burger patty weighs 1/3 pound before cooking. Served as a single or…
Bacon Cheeseburger Everything includes crisp bacon, cheese, mayo, crisp lettuce, and a red ripe tomato slice on our freshly toasted old-fashioned style bun. Each juicy char-broiled burger patty weighs 1/3 pound before cooking. Served as a single or double (pictur…
Bacon Hamburger Everything includes crisp bacon, mayo, crisp lettuce, and a red ripe tomato slice on our freshly toasted old-fashioned style bun. Each juicy char-broiled burger patty weighs 1/3 pound before cooking. Served as a single or double (pictured). …
Rodeo Burger New! Portillo’s classic 1/3-pound char-broiled burger on a Brioche Bun, stacked with new thicker, crispier bacon, thinly-sliced red onion, onion rings, American cheese, and Portillo’s tangy BBQ sauce. Served as a single (pictured) or double.
Chopped Salad Everything includes chopped romaine, iceberg lettuce, & red cabbage with diced chicken breast, ditalini pasta, bacon, diced tomatoes, gorgonzola cheese, and green onion. House dressing served on the side.	$10.69
Caesar Salad Everything includes a crispy bed of romaine lettuce topped with a hardboiled egg, croutons, and freshly grated parmesan cheese. Caesar dressing served on the side.
Greek Salad With Grilled Chicken Everything includes chopped romaine topped with grilled chicken breast, Feta cheese, sliced tomatoes, red onions, Kalamata olives, and cucumber. Roasted Garlic Vinaigrette dressing served on the side.	$10.69
Garden Side Salad Romaine lettuce topped with shredded red cabbage, cucumbers, shredded cheese, diced tomatoes, and croutons. Served with your choice of dressing on the side.	$5.29
Spicy Chicken Sandwich Breaded spicy chicken breast served with lettuce, tomato and Portillo’s Hot Giardiniera sauce on a brioche bun.	$6.89
Char-Broiled Chicken Sandwich A char-broiled chicken breast, seasoned with a blend of secret spices, and served tender and juicy. Topped with mayo, lettuce, and tomato on a toasted brioche bun.	$6.49
Breaded Chicken Sandwich A lightly breaded, all white chicken breast served on a toasted brioche bun. Everything includes mayo, tomato, and lettuce.	$6.49
Chicken Tenders Our tender, juicy chicken tenders available in 4 or 6 pieces.
Breaded Whitefish Sandwich A breaded wild-caught whitefish filet on a brioche bun with American cheese, lettuce, and tartar sauce.	$6.99
Fries Portillo’s famous salty, crinkle-cut French fries. Our fries taste best dipped in our drool-worthy smooth cheddar cheese sauce.
Cheese Fries One of our most craveable menu items! Our drool-worthy, smooth cheddar cheese sauce tastes best as a dipping sauce for our salty, crinkle-cut French fries.
Onion Rings Crisp, made-to-order onion rings.
Cheese Sauce One of our most craveable menu items! Our drool-worthy, smooth cheddar cheese sauce tastes best as a dipping sauce for our salty, crinkle-cut French fries. Available in regular or jumbo cheese sauce.
Giardiniera Sauce Our hot giardiniera relish mixed into a creamy, hot dipping sauce. Dip and dunk your chicken tenders, fries, and onion rings!	$0.89
Hot Peppers Our house blend hot pepper giardiniera. Enough to top one Italian beef sandwich.	$0.75
Sweet Peppers A side of our homemade, oven-roasted sweet peppers	$0.75
Side Of Gravy A side of our Italian beef gravy. Made from our own own blend of unique spices.	$0.29
Gravy Bread Freshly-baked and toasted French bread dunked in our homemade gravy.	$2.29
Garlic Bread
House Bread One piece of Portillo’s freshly baked house bread.
French Bread One piece of freshly baked French bread.	$1.19
Chicken Noodle Soup Cup of Classic Chicken Noodle soup.	$4.59
Cup Of Chili Everything includes cheese and raw onions.	$4.49
Side Of Pasta Sauce
One Meatball	$2.39
Tamale An original menu item served at “The Dog House” in 1963, the classic tamale is made from a tasty blend of cornmeal filled with ground beef, garlic, and seven secret spices.	$2.69
Garden Side Salad Everything includes chopped romaine lettuce topped with shredded red cabbage, cucumbers, shredded cheese, diced tomatoes, and croutons. Served with your choice of dressing on the side.	$5.29
Italian Sausage Char-grilled Italian sausage. Bread not included.	$4.59
Side Of Grilled Chicken	$4.49
Ribs Portillo’s famous ribs smothered in our homemade sweet BBQ sauce. Served as a full-slab (pictured) or half-slab.
Rib Dinner Portillo’s famous ribs smothered in our homemade sweet BBQ sauce. Served with choice of French fries or onion rings, a garden salad with your choice of dressing, and house bread. Served as a full-slab (pictured) or half-slab.
Mostaccioli An order of mostaccioli served with a choice between two homemade sauces. Choice of Small or Large.
Spaghetti An order of spaghetti served with a choice between two homemade sauces. Choice of Small or Large.
Baked Mostaccioli Mostaccioli, with your choice of homemade sauce, baked with a combination of freshly grated mozzarella and asiago cheeses.	$9.99
Fettuccine Alfredo A creamy roasted garlic Alfredo made simply with cream, butter and Parmesan cheese. Best ordered with grilled chicken.	$10.69
Penne Diavolo Spinach and sun dried tomatoes in a spicy cream sauce seasoned with garlic and red pepper flakes. Pasta comes plain. Add grilled chicken, a meatball, or a piece of Italian sausage.	$10.69
Rigatoni Ala Vodka A zesty tomato cream sauce tossed with Rigatoni noodles. (Sauce contains meat.)	$10.69
Penne All’Arrabbiata Penne with spicy marinara sauce, basil and topped with Parmesan. Pasta comes plain. Add a meatball, grilled chicken, or a piece of Italian sausage.	$10.69
Meatball Sandwich Hearty meatballs simmered in our special sauce, topped with real Mozzarella cheese on our fresh-baked French roll.	$7.19
Side Of Pasta Sauce
Chocolate Cake Slice Our famous, homemade, fluffy chocolate cake is baked with love every morning in each restaurant. Each double-layer chocolate cake is generously iced with two pounds of rich, chocolate frosting.	$3.89
Lemon Cake Slice Enjoy two layers of yellow cake topped with delicious lemon frosting. *Available while supplies last.	$3.89
Strawberry Shortcake Our Strawberry Shortcake is a light, fluffy angel food cake layered with strawberries and topped with homemade mascarpone cheese whipped topping.	$4.69
Chocolate Éclair Cake Our homemade Chocolate Éclair Cake is a seven-layer cake topped with rich chocolate frosting.	$4.69
Whole Chocolate Cake Our famous, homemade, fluffy chocolate cake is baked with love every morning in each restaurant. Each double-layer chocolate cake is generously iced with two pounds of rich, chocolate frosting.	$25.99
Whole Lemon Cake Two layers of yellow cake topped with delicious lemon frosting. Serves ten full cake slices.	$25.99
Soft Drinks
Bottled Drinks
Bottle Of Water	$1.99
Bottle Of San Pellegrino	$2.89
Milk 1% Lowfat Milk or Chocolate Milk
Drinks For A Group Serves 10. Includes cups.
Shakes And Malts Our hand-made shakes come in three flavors: chocolate, vanilla, and strawberry (made with fresh-sliced strawberries!) Make any shake a malt for an additional charge.
Chocolate Cake Shake Have you heard of our famous “cake shake?” Yes, we actually put a slice of chocolate cake into our blended milkshakes, making a truly unique, must-try dessert.
Lemon Cake Shake Our classic vanilla shake blended with a slice of our famous lemon cake.
Strawberry Lemon Cake Shake Our strawberry milkshake is perfectly blended with a slice of our famous lemon cake.
Cheese Sauce One of our most craveable menu items! Our drool-worthy, smooth cheddar cheese sauce tastes best as a dipping sauce for our salty, crinkle-cut French fries. Available in regular or jumbo cheese sauce
Giardiniera Sauce Our hot giardiniera relish mixed into a creamy, hot dipping sauce. Dip and dunk your chicken tenders, fries, and onion rings!	$0.89
BBQ Sauce	$0.49
House Dressing	$0.49
Caesar Dressing	$0.49
Ranch Dressing	$0.49
Roasted Garlic Vinaigrette	$0.49
Lite Italian Dressing	$0.49
Honey Mustard House-made honey mustard sauce.	$0.49
Side Of Gravy A side of our Italian beef gravy. Made from our own blend of unique spices.	$0.29
Hot Oil A side of only the oil from our house blend giardiniera.	$0.49
Ketchup
Mustard
Mayonnaise

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Reviews

Brad And Circus

The Barnelli’s makes a huge difference, so many more options. The ribs here are charred perfectly. Vodka pasta is scrumptious. Beer was ice cold. Had a great Forth of July 2023 with my family and Portillos/Barnellis was the cherry on the sundae! Great mafioso decor. Check out my photos!

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Jakub Kolaczynski

Literally just spent $80 on food ordered a double cheese burger NO BUN! They gave us a Double cheese burger with nothing on it no lettuce no tomatoes no onions no pickles not sure since when no bun meant plain!? Also ordered chopped salad NO NOODLES! Got chopped salad with NOODLES a flat bread beef and got regular bun on the beef. When you’re spending close to $100 on food you expect to get what you pay for this isn’t the food we ordered. Portillo’s has definitely gone down hill since old man Portillo sold the resultants but this is outrageous not 1 order wrong but three orders. Will not be ordering from this Portillo’s in the future. Idk if it’s poor management or improper training of employees. Very disappointing. Absolute disgrace.

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HondaPro Jason

update review. I have been coming to Portillo‘s for the last 40 years. I do not think I will be returning again. The food quality in preparation has changed over the last year or so and I’ve given them many chances but the burgers are dry. The fries are not crunchy. The onion rings are soggy and it’s just not near the Chicago tradition. It used to be.

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Kathleen Wheat

It’s hit or miss lately on the amount of beef in the sandwich. Last time, it was great this time, not so much. Went through the drive, though, and literally got my food in line where I was sitting 1 car before the menu board. It was either eat it in the line or have it go cold. There is no place to get out of the line until after you make the turn.

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Andy B

It’s a chain, but it’s one of the best chains around. The service is excellent. The food is consistently good. Everything they do is reliably good. It’s not the kind of unique, hard to find food that you might find in a one-of-a-kind restaurant, but it’s also very dependable, and truly delicious in my opinion. I tend to go in late and it’s been very quiet at that time, just an hour or so before closing. The staff is really good which is particularly refreshing in 2023 because so many chains are finding it hard to get enough people to just do the work, much less do it in a caring and friendly way. The people at Portillo’s have been universally welcoming, professional, and accurate so far. Even more, they’re patient with me because I never know what I want until I’ve had a minute to look over the options. I enjoy the chain so much that I rarely pass it by if I need to eat.

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Ethel Eastman

Nothing is better than enjoying your choclate cake shake, with some baked mostaciolli. The food is delicious, the taste of it welcomes you into the atmosphere. The staff are very nice and the place is pretty clean. 10/10 definitely recommend.

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Amanda Dryjanski

I ordered yesterday and spent almost $70. Two of the sandwiches I ordered were messed up it was supposed to be a combo extra dipped I got a sausage sandwich with only the ends dipped..The fries we’re hall full and I had to wait to pick up my order while the girl working the counter was just staring at me until she finally asked me after about 5-10 minutes if I was picking up..I manage a restaurant and I absolutely hate complaining but I did call the manager to let him know and I got sent four free side coupons..as a manager this was a poor way to handle this situation..probably will not come back and Ive been coming here for 15 years..

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Liz Brandon

Currently sitting here. Place isn’t busy, the kid who’s supposed to be handing out food is too busy talking to his friends that came in to visit him. Discussing their girl problems. So our food just sat there till another employee asked him multiple times to finish the orders. Another younger employee was yelling and swearing to workers around him. Always slow service and ran by teenagers. Our fries were old, very hard and cold. No manager to be seen. I keep trying to give this place the benefit of the doubt but it continues to disappoint.

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Dale Brunner

Went to the drive-thru ordered three items which were two shortcakes and one chocolate cake and it took forever to get the food. They seemed to have misplaced the order or something. Probably 6 or 7 other cars got their orders before we did.

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Jason Gorsh

Ordered the Italian beef with mozzarella the sandwich was cold, cheese was clumped in 1 spot and not melted. Very disappointing

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Portillo’s & Barnelli’s Crystal Lake Menu – Crystal Lake, IL

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