Louisiana-inspired fast-food chain known for its spicy fried chicken, biscuits & sides. Based on 186 reviews, the restaurant has received a rating of 2.7 stars. Price $
✔️ Dine-in ✔️ Drive-through ✔️ Delivery
Address:
6593 Grand Ave, Gurnee, IL 60031
Phone: (224) 416-3436
Hours
| Sunday | 10 AM–11 PM |
| Monday
(Labor Day)
|
10 AM–11 PM
Hours might differ
|
| Tuesday | 10 AM–11 PM |
| Wednesday | 10 AM–11 PM |
| Thursday | 10 AM–11 PM |
| Friday | 10 AM–11 PM |
| Saturday | 10 AM–11 PM |
Menu
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Photo Gallery
Reviews
Julie Graves
I spent $40 on a meal for my family and I, and this is what we got! Called no one never answered the same night and the next day, if I could’ve gave it a zero stars I would’ve! Chicken was majority legs, very old and dry when it should’ve been a two can dine. I also ordered a 4 piece, received a 3 piece for that combo sides were all wrong as well ordered another 3 wing combo that isn’t even worth posting! Never again!!!!
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Barry Bernstein
IF THE BATHROOMS ARE FILTHY AND DISGUSTING, SO IS THE STAFF AND KITCHEN!
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Tina Belcher
My chicken was cold and didn’t taste fresh. Like at least put a heat lamp on it or something. They took a while to get our food and didn’t look very busy inside and out at drive thru, so i’m not sure if it was that they were busy with mobile orders that made them take a while to get our food out. I recommend the Popeyes in round lake the food is always fresh and even though they’re always busy they get your food out much faster. I give this location 3 stars because at least they got my order right and the cashier and manager were helpful towards us and other customers when it came to ordering.
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The Lopez Family
When in to get a 16 piece family meal and a 24piece wings. After a 20 minute wait I got my food, went home and realize they only gave me 13 pieces and didn’t give me the biscuits. Didn’t want to drive back since I was 15minutes away and that would have been a 30min drive back and forth.
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Janet Skipper
Been to this location 3x , everytime I’ve been to Gurnee they’ve messed the whole order up. This time they told me to pull up cause it will be a 4 minute wait. Well it was about 35 minute wait. I went inside to see what was going on. They need to pull it together. I told them I will never come back. I sure won’t. Waste my time. I really tried to give them the benefit of doubt. They are a newer store. Well they clearly failed once again. I never a complain.
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George Hinkes
Horrible location, they completely messed up my order. I ordered (and paid for) the two strips with popcorn shrimp meal with a side of (upcharged mac & cheese). They gave me a 3 piece dark chicken with fries as my side. I contacted corporate and they only offered me some Popeye points, I told them I wanted a refund.
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Lindsey Andrews
I bought my sons meal here after his baseball game last night. He woke up vomiting, was absolutely fine before. Can only conclude that someone is not washing hands properly or handling food safely. Missed the rest of his baseball tournament. Really gross, we won’t be back.
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Alyssa Emilie
TERRIBLE! I am not one to make a post like this but after calling 5 times last night and 4 times this morning and nobody answers I am definitely not happy. We got a 12 piece family bundle and only received our chicken and 1 large side. So we went back through the drive through and they gave us our other side after waiting another 15 minutes when we should’ve been home eating by this time. Okay that’s fine whatever I guess. But then we got home and realized our biscuits were missing as well!!! Like seriously how hard it it to get a order right? And then for them to not answer their phones ever is just ridiculous. I would give them no stars if I could. Will be calling corporate or someone higher because I’m reading I’m not the only person this has happened too.
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M S
Someone needs to get corporate to pay attention to this location because it is terrible. They make you wait in drive thru for 29-35 minutes by taking your money and asking you to pull forward so they can keep their times up. The food you get is sometimes refried (twice fried) and is so greasy and dried out it’s horrible. The staff is rude if you complain and they have gotten the order wrong 3 out of 3 times I’ve been there. They are often out of things, and management does not answer the phone at all. It’s clear the employees don’t care, but the worst part is that management doesn’t care at all. The inside and bathrooms are dirty and the food is old and clearly not up to Popeyes normal standards at their Round Lake or Waukegan locations. This place should use that extra hour the save at the end of the day by closing early and actually train their staff on how to cook their food and how to manage staff.
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P. Aguirre
I should have read the reviews before going here, i always go to the one in North Chicago but this one is closer to my place so i decided to try it, NEVER AGAIN! Bought the popcorn shrimp and tenders and got some old shrimp which was not even 1/4lb and they decided to put 3 tenders instead of 2 and thought i’d be okay with it. I ordered what i wanted to eat! Never going back.
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