Louisiana-accented fast-food chain known for its spicy fried chicken, biscuits & sides. Based on 493 reviews, the restaurant has received a rating of 3.1 stars. Price $
✔️ Dine-in ✔️ Drive-through ✔️ Delivery
Address:
4752 Commercial Dr, New Hartford, NY 13413
Phone: (315) 864-3237
Hours
| Tuesday | 10:30 AM–10 PM |
| Wednesday | 10:30 AM–10 PM |
| Thursday | 10:30 AM–10 PM |
| Friday | 10:30 AM–10 PM |
| Saturday | 10:30 AM–10 PM |
| Sunday | 10:30 AM–10 PM |
| Monday | 10:30 AM–10 PM |
Menu
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Photo Gallery
Reviews
Philip Edkins
Food was decent! Service was terrible! Got it to go!
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Macushla B
We went inside, after placing our order it took 30 minutes to get our food. Most of the food was barely warm, they forgot 2 items and another item was made completely wrong. The “managers” act like they don’t care about the quality of service that is given to their customers. One of the managers was loudly announcing that they needed to take their break and that they had to go to the bathroom, the entire restaurant does not need to know about that. They are completely unprofessional, so I guess I really shouldn’t be surprised about how awful the service is.
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Roberto
Short version: Quick and friendly customer service. Hot, fresh, and delicious food.
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Amber Chapman
Staff was handling food without gloves on. The staff member that took our order was very rude. The lobby was out of items (napkins, straws). When I asked to add a strawberry biscuit to my order I was rudely told “no, we don’t have those”. Food wasn’t absolutely terrible, but definitely not someplace I’d go to again.
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Logan
Every time I go there the inside is dirty. Tables covered in crumbs and spilled drinks over them. I went into the bathroom and they had a cup on the ground and there was a large amount of pee in it. Most of the staff is rude. I’ve seen two different people actually care and try their best to give decent customer service but without backup from the other team members it’s difficult for them. It takes forever to get your food. Expect to wait at least 15-20 minutes after you order. Then expect to have to go back and get it fixed because they forgot something or just gave you the wrong order.
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Donna Salvador
Got there at 12:40pm, you know lunch time. There service was very slow, all staff had a miserable face very short with customers. They didn’t have any chicken cooked we waited 30 minutes for our food!!! The food was delicious my compliments to the cook!!! Staff never informed customers that there was going to be a delay in getting your food. Again the food was great but there service left a bad taste in my mouth.
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Lisa L
They literally are always messing something up. Even if they’re not busy. And my fries ? Did they eat half of it on the way out the window or something ??? Smfh. Terrible.
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Sarah Piascik
Food was good but we waited a half hour after they said 5 minutes…. they need to hire more staff!!
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Lauren Waszkiewicz
Really frustrating to order online and still have to wait 20 minutes+ after arriving and notifying them we’re here for pickup. The food is tasty but the wait just makes it not feasible as a quick meal after work. My kids are going to fall asleep before I get home. To be determined if they get my order right or wrong, as it’s been 23 minutes and I’m still waiting for my order.
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Riss Ricard
Went through the drive thru to place an order and the customer service is awful. The people working the drive thru do not greet customers and instead ask “what do you want” in a very unpleasant manner. Pull up to the window and you hear employees arguing with one another at full volume and then proceed to give customers an attitude when trying to pay. Overall, the food tasted fresh but the customer service is very disappointing. We have gone there probably four times and each time are greeted with a lack of manners.
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