Louisiana-inspired fast-food chain known for its spicy fried chicken, biscuits & sides. Based on 585 reviews, the restaurant has received a rating of 3.2 stars. Price $
✔️ Dine-in ✔️ Drive-through ✔️ Delivery
Address:
173 Washington Ave, North Haven, CT 06473
Phone: (203) 239-8091
Hours
| Saturday | 10 AM–11 PM |
| Sunday | 10 AM–10:30 PM |
| Monday
(Labor Day)
|
10 AM–10:30 PM
Hours might differ
|
| Tuesday | 10 AM–10:30 PM |
| Wednesday | 10 AM–10:30 PM |
| Thursday | 10 AM–10:30 PM |
| Friday | 10 AM–11 PM |
Menu
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Photo Gallery
Reviews
Juan Arias
Went and ordered a 12 piece family meal using the drive thru, It took them about 40 minutes to have the order ready. We had to wait inside the restaurant, which was dirty, the cook was seating outside like another customer and who seemed upset like he wanted to leave and didn’t have the attitude to be working there. Pretty much nobody attending the restaurant, reason why the long wait. When I finally got my order and left, I came to find out that part of my order was missing(3 pcs of chicken missing). This location has to close ASAP, it is not it fair to the customers. Will never go back.
Charles Forte
Would give 0 if I could. Placed a pickup order on UberEats. Took 20 minutes to drive there. Took another 7 minutes of being the only people in the Online Order Pickup line for someone to acknowledge us. Order wasn’t even started until we were acknowledged. Ceiling was leaking directly over the register separating the dining room from the kitchen, mere feet from where the chicken is kept. Given the extent of damage (solid square foot or two of direct leakage, another 4 feet either direction of water stains along the ceiling) it seems to have been doing so a long time. Only redeeming factor is the food, and even then I’m concerned for it. Witnessed employees in the kitchen without hairnets over beards and the aforementioned leak in close proximity to food. Will be contacting the health department.
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R S
There was a wait inside, even though there were only a couple of people inside. The worker at the counter was not friendly, and she did not provide good customer service. She never acknowledged anyone, nor did she say anything to anyone, especially when she kept walking away to do other things. It would have been nice to inform customers that someone would be with them, NOPE, nothing. Another customer even expressed the same thing to me.
John S
Awful customer service. Had a coupon code and told them at drive through before ordering. They confirmed the code and I placed my order. When I went to pay, I was told the price would be much more. I mentioned the coupon, and the slack-jawed employee gave me a blank stare and said “well I already put the order in this way”. It was obviously too inconvenient for him to redo it and rectify his mistake. After arguing, it was clear I wasn’t going to get anywhere with him. Never returning.
lily cartagena
This place gets not even 1 star! They need new management! I placed an online order to pick up from the drive thru at 5:14pm, I figured to give them time to get my order ready, I pull up thru the drive thru at 5:42pm tell them I’m picking up an online order and the lady rudely says “ your order is not ready you need to come inside”. I then said ma’am I placed my order for drive thru pick up for a reason. She said you need to come in or your order will be cancelled your choice. I went in as instructed and asked for a manager , the lady attending the drive thru was the manager named Zaida ! I told her that wasn’t a way to treat costumers, she immediately took off her head set and slammed it on the ground and began cursing in Spanish infront of my child and all other customers that were there. She started to argue back and forth andREFUSED to give me my order, an order that was already paid for. She asked me to get out the store because she wasn’t giving me my order. ZAIDA you need home training and do not need to be serving people you don’t deserve to even work there , probably the only job you can get that allows you to be Unprofessional and ghetto!!!! Popeyes you need to do better I will not give y’all my money anymore. I’m still waiting to get a refund back since ZAIDA refused to give me my order or refund!!!! Just ghetto all over the place!!! Disgusting human being!!!!
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Anthony F.
Absolutely disgusting. Restaurant is dirty and the chicken sandwich I ordered was full of grease and it tasted like the grease was very old. They do not give you receipts claiming the machines don’t print them. Stay away!
A.
i am SHOCKED by the lack of professionalism and accommodation i just received at this location. i placed an order through the app—the popeyes app. not doordash, not ubereats, the official popeyes app, as i have done many times at many locations. i let the employee know i had a mobile order. she said to me “if you have a mobile order, you have to come inside.” i clarified “this is a mobile order through the app, and i am disabled” (as i am, i have mobility issues.) She once again said “if you want your food, you need to come inside.” one final time, i said “i am disabled and do not have the ability to come inside, please have my order at the drive through.” i was NOT rude, i did not raise my voice, i’ve worked many customer service jobs over the years. once again, she said i had to come inside. i left and immediately called customer service for a refund. even though i got my money back, that’s not the point. i understand that ubereats and doordash drivers have to come inside, that’s different. to be that rude to someone with a disability is absolutely unthinkable. there is not that much difference for an employee to give a customer an order at inside pickup or at drive thru. i am shocked and disgusted at the lack of basic empathy and customer service i received. the app literally said after i placed the order “come inside or drive up to the drive thru window” Do better.
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Rafael Cordero
I had to change this review. The food teast was Good food and the customer service was great customer service. But the size of the chicken was disappointing it looked like the chickens were on a diet not to mention the not even half full “large mash potatoes”
Lorraine S
I went in and ordered mac and cheese and chicken nuggets Everything was hot and delicious Counter help awesome!
Michael Penton
It’s a Popeye’s. If you go at least get the real chicken pieces with the bones in it. Tenders just don’t do it, but they are still pretty good for fast food chicken.
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