For Papa Johns Pizza in Grayslake, IL, the secret to success is much like the secret to making a better pizza – the more you put into it, the more you get out of it. Whether it’s our signature sauce, toppings, our original fresh dough, or even the box itself, we invest in our ingredients to ensure that we always give you the finest quality pizza. For you, it’s not just Better Ingredients. Better Pizza. It’s a family gathering, memorable birthday, work celebration or simply a great meal. It’s our goal to make sure you always have the best ingredients for every occasion. Call us at (847) 548-7272 for delivery or stop by N IL Route 83 for carryout to order your favorite, pizza, breadsticks, or wings today!
Pizza take-out & delivery chain offering classic & specialty pizzas, plus wings, sides & desserts. Based on 188 reviews, the restaurant has received a rating of 3.4 stars. Price $
✔️ Curbside pickup ✔️ No-contact delivery
Address:
1276 N Illinois 83, Grayslake, IL 60030
Phone: (847) 548-7272
Website:
Social Profile: 
Hours
| Sunday |
10 AM–12 AM |
| Monday
(Labor Day)
|
10 AM–12 AM
Hours might differ
|
| Tuesday |
10 AM–12 AM |
| Wednesday |
10 AM–12 AM |
| Thursday |
10 AM–12 AM |
| Friday |
10 AM–1 AM |
| Saturday |
10 AM–1 AM |
Menu
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Photo Gallery
Reviews
Jack Chynoweth
Both the service and the pizza are hit or miss at this store. When it’s good, it’s really really good, but that only happens 50% of the time. Last night we ordered pizza, and using the app, we saw that our order was delivered to someone else. When I notified the store they were willing to throw in a desert with the replacement pizza, but since they were busy they said I’d have to wait “my turn” for delivery of the replacement pizza. We cancelled our order. Tonight we ordered from Domino’s. Hopefully it’s a better experience.
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Melissa Smiley
UPDATING MY REVIEW
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Alycia Smith (Ally)
I had a problem with my order, missing items, wrong size pizza. The pizza was a disaster! The cut was so horrible there were new york style size slices and slices that were not even an inch big. The topping were just a pile in the middle of the dough, not what you would expect for pizza. The manager I spoke with was amazing! He personally remade my order and too extra care in being sure that my order was remade in perfection! He also included a note that he personally wrote reassuring that he himself handled my remake from start to finish. This manager truly cares about his customers and his business!
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Steven P
This store is absolutely the WORST! The last 3 times I’ve ordered from this store it’s been a nightmare. The timeline for delivery and preparation are never met according to the online portal. Then when you call, you get a manager who doesn’t really care about your satisfaction as a customer. This store needs better leadership and an owner who’s willing to invest themself to create a “standard” that complies with what the Papa Johns franchise represents. DO NOT ORDER HERE UNLESS YOU ARE USED TO DISAPPOINTMENT! You don’t deserve my money or anyone else’s.
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Rae Darden
Service was horrible. I was very polite when I called to let them know my pizza was BURNT. I asked for well done, not burnt. He was rude and when I asked for his name he told me I didn’t need to know. There obviously need to be better training done here for customer service as well as food quality.
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Erin Kaleigh
Bogdan just delivered my boyfriend and I’s pizzas. We added that we wanted a pizza sauce cup and one packet of special seasoning to the order when we made it through the Papa John’s app. Disappointed that the pizza sauce cup and the Special Seasoning packet were missing in the box. I used to work on the Makeline at Papa John’s Rockford and I would always double check the orders before the delivery person went out to deliver. On the app it won’t let us comment what was wrong with the order when we gave the app review and to make a complaint, the app states we have to call the manager. Don’t think it’s worth calling the store for. Pizza is good at least. Please make sure to double check the orders before delivering to ensure the customer has what they paid for. Thanks!
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David Lemieux
The central order center was out of touch with the REAL timing at the store. A pizza promised for about 7PM hadn’t even been started when I arrived. Several other people were also available. While not the fault of the store, the central ordering system needs improvement
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Douglas Matiasek
Barely cooked and the ingredients started so far away from the edge it was almost comical. Like nearly three inches of crust. Measure three inches right now with your fingers. Nutty.
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Steve IT
Absolutely superb service. Food was outstanding – fresh, hot and tasty. The service was welcoming and efficient. This is a place I will visit again!
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Denise Romero-Fields
The food was good until my son bite into his second slice and pulled a hair black straight and long melted within the cheese of the pizza. Then I went check the rest of the pizza and found another slice with hair as well. The staff needs to wear hair nets with caps. It was disappointing because my son really wanted Papa John’s since we moved out here from the city…
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