Longtime Ohio chain featuring a signature submarine-style burger & other hefty sandwiches. Based on 203 reviews, the restaurant has received a rating of 3.7 stars. Price $
✔️ Dine-in ✔️ Curbside pickup ✔️ Delivery
Address:
16710 Chagrin Blvd, Shaker Heights, OH 44120
Phone: (216) 921-8080
Hours
| Wednesday | 10:30 AM–9 PM |
| Thursday | 10:30 AM–9 PM |
| Friday | 10:30 AM–9 PM |
| Saturday | 10:30 AM–9 PM |
| Sunday | 11:30 AM–7 PM |
| Monday | 10:30 AM–9 PM |
| Tuesday | 10:30 AM–9 PM |
Menu
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Reviews
Ayana
Came here stood at the register for 10 minutes, which there was no wait/line, cashier ignored me the entire time I was there, as soon as I’m walking out and another customer walks in she takes their order immediately. Very rude and unprofessional. The cook was also wearing open toed flip flops in the kitchen, this place must be very unsanitary. Smh
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Joe Sammon
Its a cleveland delicacy. They’ve got their own flavor and menu going on, what you order will taste more complicated than you’re expecting. The Romanburger is SO GOOD, its like an italian sub meets a cheeseburger. Mr Hero! That taste you crave!
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The Tori Story
I went to shaker hts mr hero and ordered a tuna fish sandwich. I was eating and bit down on something hard, spit my food out and it was a piece of triangular metal, sharp points. It is the grace of God I did not swallow it! I called twice and no answer. Be careful, how does metal get into a sandwich???
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Chris Radford
Food was disgusting. Will never be back. And it smells like the Zoo.
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Troy Davis
Not good. I went in fully intending to order food, discovered I needed to go to the John. I was told it was out of order. So I asked about the ladies bathroom and the same answer: out of order. So I told him, ok no bathroom no order. How can both bathrooms be out at the same time? What do they use? They lost a customer for life on that day.
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Jonathan Beard
As some people have commented, the smell takes some getting used to, but the food and service is very good. A place I’d visit sometimes in high school so it has a special spot. A Romanburger and a side of waffle fries is enough to help the stresses of tests and exams, just a feel good sorta place.
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Charae Hill
Today around 1pm I ordered a hot butter cheese steak the man never changed his gloves kept touching everything with the same gloves on an had the bread on his shirt just being really gross. This was my first time eating at this mr hero an my last because every since I ate that food I’m now sick . My co workers told me told me today that they are nasty .NASTY !NASTY !NASTY !NASTY!
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Thomas Lose
They don’t accept coupons. They have trouble understanding basic English.
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Rick D
Since I’ve been working in the neighborhood I’ve stopped at Mr. Hero almost every Sat. The sandwiches are always made with care and are right on time. There is a bit of a wait so it’s a good idea to order in advance on line.
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Thoma Thoma
I canceled food order because lady was in the back laughing with the cook and they refuse to refund my money even though I didn’t pick up order do to the long wait time unprofessional management at this place don’t eat here
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