Chic Italian eatery & bar specializing in pizzas, pastas & other updated classics. Based on 132 reviews, the restaurant has received a rating of 3.4 stars. Price $$
Address:
40-1 Riverwalk Pl, West New York, NJ 07093
Phone: (201) 758-7070
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Reviews
Ana Patrícia Olenscki Kawamorita
Small, well-appointed place. Great location. Service was a little slow, despite the fact that the restaurant wasn’t busy. I had the Veal Milanese with linguini. The arugula salad was tasty but in my opinion the veal itself and the linguini were under-seasoned. The breading on the veal was crunchy and not oily at all, so that was good. I wish they also served some bread while we waited… It would’ve made the wait for our food more enjoyable.
Angelica Neto
The food here is great. The pasta is delicious and the pizza choices are perfect! The issue is the service. They always seem short staffed. The food takes a little long to come out when it’s not even crowded. Once they have that down they will be a perfect spot to go with a 5 star rating. The food itself deserves 5 stars.
Jay B
stopped in today for lunch, after reading some previous reviews I was a bit skeptical but decided to try the place out. Personally I thought the food was great the service was prompt and efficient, the manger/owner was extremely outgoing and quite funny. I will definitely be returning.
Alex Aguero
I try so hard to love this place. Perfect location, nice ambiance, decent food. But Everytime I show up, something new is wrong .Whether it be poor service, lack of staffing, spilled drinks/food with no regard to my experience, etc. The final straw was when I attempted to order food and I was told more than half their menu was not available. Staff was not apologetic, when I asked for the check after I was brought my drinks he didn’t even have the courtesy to bring it out himself (I was 1 of 3 tables at the restaurant). I tried, I promise I tried. But today will be the last day I visit Lusso until I get word of new management
Cindy Rodriguez
Called in yesterday to reserve a table for my moms birthday. Now I wasn’t going to be able to be there but when I called I explained it was for my mom and wanted it to be special and also asked that they give her a nice table and sing happy birthday. The dinner was today and was told by both my mom and brother that the food and place was nice however the service wasn’t the greatest. I was also told that they barely even got their food and no happy birthday song was sung. So my brother ended up taking her somewhere else for dessert. Oh and also the place wasn’t even full!
Trupti Chawda
DONT GO!! DONT GO!!!, wish I had known. There is a reason why people have a horrible time, its not the food, or the place in it self. It is the person who is serving you, that leaves a bad taste. The restaurant itself comments about the bad reviews & doesn’t read them properly or find the proper solution instead question why a bad review was left & never a good one. Good review are deserving to be written as bad ones!!! Bad ones are warnings!
Jennifer Fox
Am I on candid camera? That was the only explanation I could come up with for being verbally insulted by the manager. Twice. Apparently giving feedback about the missed orders, the hour in between entrees being delivered was too much for him. “All the people around here treat us like garbage,” “you are condescending and rude,” “I don’t need your money” and “you clearly had a bad day” were just a taste of the things he said. (By the way, I just came off an amazing day on Broadway with my kids!) Now that I have read other reviews I am not taking any of it personally but it left me bewildered and sick in my stomach, especially since kids were listening to all of it. I haven’t been there in about 4 years and it used to be highly rated. Now I understand why it’s gone so downhill. Had I known my rights and not felt like I would be arrested for paying the check, there is no way in hell I would have given him my credit card. I wish I had taken a video but save yourself the time and money. Given the complaints about the manager date back to 2013, clearly no one plans to do anything about it and there are too many options in the area to justify giving this guy a paycheck. EDIT for managers benefit: after insulting me, he did remove my glass of Pinot Grigio from the check. Also note, I tipped a full 20% to the server who was clearly trying to make things work. I am that kind of customer.
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Andy Koppal
My favorite brand of restaurant so far. Everything is tasty and very much affordable. Quality of food is really good as a customer. Drinks are also reasonable. Great atmosphere! The waiter was on top of everything, and the food came out fairly quick. Although it’s a bit of a ride for me, I’ll definitely be coming back here more often! Really great place! Thanks again!
kanvi malhotra
Had the worst experience at this restaurant. DO NOT GO, YOU WILL REGRET. The chef was extremely rude and ill mannered, as we got seated he was creating a ruckus in the kitchen by abusing the waiting staff and shouting that “tell everyone this restaurant is close i will not f*****g cook for anyone…” which we could clearly hear as it was an open kitchen layout. And when we got our pizza, it was way too salty with too much pesto so we requested the waiter to change it, we could hear the chef saying tell them to f*****g leave I’m not cooking anything again!” so we ended up leaving the restraunt mid meal HOW INCREDIBLY RUDE!
Yong L
My daughter had her birthday party here and it felt like we had the whole place to ourselves. Great service and if the kids mentioned that they loved the food, then that’s a thumbs up. Kudos to the manager for making her day memorable!
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