Counter-serve chain specializing in sub & club sandwiches, plus signature potato chips. Based on 140 reviews, the restaurant has received a rating of 3.1 stars. Price $
✔️ Dine-in ✔️ Drive-through ✔️ No-contact delivery
Address:
5340 Merle Hay Rd, Johnston, IA 50131
Phone: (515) 276-0708
Hours
| Sunday | 10:30 AM–9 PM |
| Monday
(Labor Day)
|
10:30 AM–9 PM
Hours might differ
|
| Tuesday | 10:30 AM–9 PM |
| Wednesday | 10:30 AM–9 PM |
| Thursday | 10:30 AM–9 PM |
| Friday | 10:30 AM–9 PM |
| Saturday | 10:30 AM–9 PM |
Reviews
Julie Buckallew
First time ever in a Jimmy Johns. The young man made Allen feel bad cause he acted like we were bothering him, not a very personable person until he was joking around with some of the workers then we got to see a smile. Didn’t know what we were doing or where to pick up sandwiches when done. Told them it was our first time in there. Nobody seemed to want to be there. It’s a whole different type of atmosphere then I’m used to I guess. Usually people say hi and thank you in restaurants but not here. Usually people are happy and smile even if they don’t really want too, but not here. Probably won’t be going back to a Jimmy Johns. Gave two stars cause the parts of the restaurant we seen was clean.
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Bridgett Robinson
I gave them a chance twice. One, I placed a larger order of lunch boxes for a class I was teaching. Put in the notes that I didn’t want mayo on any of them and low and behold, I got a call that there was mayo on the turkeys. The atmosphere of the conversation gave of the vibe that they weren’t going to remake them. So I asked them to and was met with that they won’t have them done by my original pick up time, fine no biggie, I’ll pick 1/2 an hour later. Met with resistance but made sure that I was calm in communicating, I wasn’t happy, and it needed to be made right. Longer story short, crew on staff that day ended up remaking them anyway and had them ready to go when I came in. Maybe a rough day, maybe not wanting to re-do the work. 2nd time online tracking was messed up, and I waited forever for my food that had BEEN ready. Not their fault necessarily, but maybe every once in a while, depending on how busy, call the customer to check in if past a certain time? Maybe they already have that and it didn’t happen.
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Cooper Vercauteren
Best Jimmy John’s hands down! The service was exceptional! I accidentally spilled my soda and instead of just handing me paper towels to clean it one of the staff members named Colby stepped right in to clean up my mess!! I was so grateful.
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Shelley Sweet
This was worst experience we have ever had. We attempted to order subs with their staff member Phillip and with every time we added to the order he would repeat the entire order back to us and would get it wrong every time. When he finally was able to repeat the order back what we thought was correct when we got to the window they still got it wrong and overcharged us for what we supposed to have and the manager was so rude and slammed the drive thru window on us and refused to right a wrong. Worst Jimmy John’s
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Cadence Mulhern
The man who seemed to be the manager. He had his daughter at work- was rude. He was condescending and humiliated his worker. He gave attitude to his customers and his coworkers. He told me I couldn’t read and his daughter could. Very unprofessional and zero leadership skills. He was also singing and gandering food without gloves.
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Jennifer Finch
These guys rock!! More than a sandwich here. I enjoyed the food but the staff were exceptionally great! They just made me feel so welcome and listened closely, making suggestions that hit the spot!! Big thumbs up
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Nathan Watson
No wonder this place only has a 3 star rating. I tried getting a meal. Used tap pay, which said approved on thier machine. Guy at the counter said that didn’t go through. These things happen so I open my bank account and sure enough, it had been taken out. So I tried to show the already rude counter worker to which he replied “do it again or you dont get that food’ as he reaches across and grabs my sandwich and chips that Ive already paid for. I disputed the charge and will never ever give my business to this entire chain again. Stright up ridiculous staff and the owner of this branch should seriously consider some training!
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Alex Vander Weerdt
The new manager at this location, Aaron, is just what this location needed and I think he will turn it around! Glad to have a friendly neighbor over there again. Thanks Aaron!
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mardi barnes
Staff are incredibly rude and unhelpful. I came in to order lunch today, I knew two of the three sandwiches that I needed. However, I had a child with me that said that she wanted a little John I didn’t know what that meant. I asked the staff what that meant four times. He told me I needed to read the menu. I kept looking and didn’t see it. I asked for help and he refused to tell. I expressed appropriately how frustrating it was. He just smiled at me and you need to read. There were no other customers in line. It was by far the rudest experience.
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Carla Mottishaw
Special orders (no onion, tomato or whatever) are always ignored and you end up with the stock ingredients. This has happened multiple times. I’ve had my delivery order left out in the rain with no notification that it was delivered. Not even a knock on the door. I was informed that you have to specify that you want them to knock when they drop your food off. No apology for the soggy food. This place used to be good. But I will drive a little further if I want Jimmy John’s from now on. At least that way, I get what I ordered and it will be in decent condition.
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