Counter-serve chain specializing in sub & club sandwiches, plus signature potato chips. Based on 195 reviews, the restaurant has received a rating of 3.9 stars. Price $
✔️ Dine-in ✔️ Takeout ✔️ No-contact delivery
Address:
39601 Grand River Ave, Novi, MI 48375
Phone: (248) 442-9872
Hours
| Monday
(Labor Day)
|
11 AM–9 PM
Hours might differ
|
| Tuesday | 11 AM–9 PM |
| Wednesday | 11 AM–9 PM |
| Thursday | 11 AM–9 PM |
| Friday | 11 AM–9 PM |
| Saturday | 11 AM–9 PM |
| Sunday | 11 AM–9 PM |
Reviews
A G
I’m rating this a 5 star today mostly because of the customer service. I’ve worked in the industry, even worked at a JJs a decade ago, and I see a lot of reviews complaining about things that are out of employees’ control. This is my local JJs and I come here all the time. Tried something new today, and I didn’t like it. So, I just won’t order that again. It’s not the employees’ fault, and I’ve always received excellent customer service here. Don’t blame the employees for the corporation. This particular JJs is great, workers are always friendly and doing a fantastic job any time I’ve been here!
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Niklas Hegg
Stopped by the drive thru on my lunch break and no one was even operating it. When I went in and asked the employees about it they seemed totally oblivious. I just ended up leaving. Only writing this review because the owner/manager should be aware before it’s too late for their business
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Nahed DeLibero
This was my go to JJs for a while now, weekly lunch orders, large orders on the weekends for boating. So, it’s disappointing to write a bad review for them today. I placed a delivery order before noon only to call back by 1:30 to cancel the order. I called a couple of other times asking to check on the status as I had 3 of my sons home from work on lunch break. Each time I called I was told something different: “There are 3 other orders with the driver.” “There are 9 other orders with the driver.” “We can’t tell where he is or when he will arrive.”
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Daniel Williams
This isn’t in regards to the actual business/food, but I wanted to make it known that the employee named Patrick is an incredible person. A family member got into a car accident on Grand River in front of this store late last night and we were in the parking lot trying to get the vehicle drivable. It seemed that Patrick was the only one there at that time and was closing the store, he noticed the situation and not only tried to help us out, but even pulled out a couple tools from his vehicle to help even more. A kind heart like his is a rarity these days, and he deserves recognition!
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Diana
I ordered a veggie Sub through the drive through. And you could tell that the person did not want to be there and they were misberal the sub was not very good.
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Matt Murphy
Fast, friendly, and mostly accurate. About 90% of the time they get my order right. I’ll customize my sandwich from time to time, and they usually get it right. Then there’s the 10% when they don’t give Mayo packets or forget to add pickles to a Club Lulu.
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Kelsey Crawford
Absolutely ridiculous!
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Isaac J.
They are now located in the same building as the 11/11 Burgers restaurant, where the previous Burger King was. You can still go inside, but the parking lot is configured really weird so you may not see it while driving. But now they have a drive-thru. The line may be long at peak lunch hours, so just keep that in mind. The line moved pretty quickly when I went.
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Maggie Reece
I recieved outstanding service this morning. I placed a large catering order with no notice this morning. The staff went beyond what they should to help me out and prepared the order very fast. The customer service, organization, and teamwork at this jimmy john’s is exceptional! Thank you to the openers who helped me and made the ordering process simple! Shout out to Nathaniel who took the order. Management, go out of your way to reward the employees working this shift
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Maggie Reece
I order catering at this JJ location and they never miss. One of my clients has a strict gluten allergy, and the staff at this location make sure that his order is prepared so there is no cross-contamination. The staff and management are genuinely friendly and have gone out of their way to help me. Haley especially helped me with my recent catering order. Haley is professional, kind, and quick to handle obstacles.
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