Isis Gude
I just orders a Veggie sub on DoorDash and when i started looking at my sub there was hair all throughout the whole sandwich. I’m completely disgusted. Such poor sanitation and care for the food. I definitely put in for a refund on DoorDash but this should never happen. Always remember to check your food before you eat it!!! Now I’m without a lunch at work lovely! Look close up and you’ll see the hair all in the food. So much more i could’ve taken a picture of but it’s too much
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Jody Teddi
Went in today for 2 subs. It was very busy at 1pm but the team did a good job of working quickly and effectively. There was a new guy at the register (I didn’t get his name) but it is his third day and I know he was still learning and a little nervous but he did a fantastic job of greeting customers and making them feel like family/friend. I think he’s going to be a fantastic addition to the team. Great job hiring and training wonderful staff members!! Also the food was delicious! 🙂
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MERMAN SALLIER
Well oiled Machine that kitchen ran like a well tuned 350 Chevy engine everything was on point the quality was there the workers were all clean and neat as they work good eye contact as far as making sure all of the customers were helped a very good communication to make sure all the orders or exact emphasize this is a great spot it really makes jersey sub looks like a high in Sandwich shop great job
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Ceci Jolly
I was super excited to get a BLT for dinner and ordered EXTRA bacon and paid $1.79 extra but ended up getting less than a normal serving of BURNT bacon, only 2 tomato pieces for the regular size (clearly not enough). Needless to say, was super disappointed as I was looking forward to trying more sandwiches. Now I will reconsider my options; if I wanted a cheap sub I would’ve gone to the other guys. They were busy and I ordered online and picked it up so if I was in-store maybe I would’ve gotten the extra bacon since I would see it made or something else entirely, burnt bacon doesn’t taste good. My hubby’s veggie sandwich was status quo- they left the green peppers on, though requested them off, easy enough to remove. Don’t know if we’ll be back.
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Nate Collins
I Ordered 43 min ago I came to pick it up and people in line lapped me twice. Im still here waiting. This is taking wayyyyyy too long. They are only paying attention to those in line. Not attentiin to us that ordered before hand so we dindt have to wait in line. I could have made it through the line rwice by now edit..( Now after I told them that I had been waiting for a long time. They just went and put it on a rack. And didn’t tell me it was ready so I sat there longer. A customer had to tell me he came up to me and asked me if my name was Nate and that they put it on the rack.) I often order tons of sandwiches from my employees. I will never order from them again. Horrible service. edit #2 they forgot to put on the bacon I paid for
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Terra Graham
I have tried several times to give this location a 2nd chance but after the interaction I had this evening I will never return to this location ever. Don’t order through the app, they push your order until the end when there’s no customers in store so it’s faster to just walk in and order. Last time before tonight I had to finish my cheese steak in the oven because the meat was still raw. I order at 730 tonight, arrive about 7:55. I used to work at Jersey and at any other location I go to, orders have been ready in 20 minutes or less. I understand when it gets crazy busy it can take longer, but if you walk in and there’s only one customer paying, you would assume your order is ready. It was not. The slicer decided to go to the bathroom instead of make my order. Fine. She then goes to take her time to fill up her soda while I’m waiting for them to make my order. Ok I get it, you might have had a busy dinner rush but to be taking your time and standing there listening to the conversation I’m having on my phone after filling your soda instead of making my order is kind of ridiculous. Unless it’s your break time why am I waiting 20 plus minutes for my order to be made when there’s no one else waiting? Then the lady wants to inform me that I’m twenty minutes early but that they will go ahead and make my order. It wasn’t a timed order so I don’t understand why they wouldn’t have made my order as soon as it came through their system. Why do I have to wait a full 45 minutes just because that’s what the computer said when there’s no other orders are customers in front of me? Why do online orders get pushed to the back and all customers in store have to be helped first, doesn’t that defeat the purpose of online ordering? I have worked at multiple restaurants and have managed multiple restaurants, you can’t just push online orders to the last, you have to incorporate them with the in store orders to get both customers out in an efficient time. Then when I questioned why I should have to wait an additional 20 minutes just because the computer said that’s when my order would be ready even though there were no customers in store the manager wants to come over and try to argue with me, stating that they are hiring and I said no I don’t need a job her reply was something along the lines of “if you don’t want to be a part of the solution you don’t get to complain” well mam the solution isn’t for a fourth person to be standing there watching you slice meat and I don’t think the owners would appreciate the labor costs of having four employees for one order, so I think the solution would be for you to stop arguing with me and go make my sandwiches. I love the big chocolate chip cookies, I understand they run out often. I do not like the little cookies or the brownies, if I’m standing there waiting for my order why wouldn’t you inform me that you are out of large cookies and ask if I wanted a brownie, smaller cookie or refund? Instead on almost every occasion that they are out of them to take it up on themselves to just substitute whatever they want. One time it was nothing and they didn’t refund me either and I had to ask why I didn’t receive a cookie, they responded with “we ran out” so I said can I get a refund, they said no they didn’t know how to. Had to get a manager involved. Another time they tried to give me 2 little cookies even though I was standing right there. Tonight I’m standing right there and I hear her go “we are out of cookies” so the manager goes give her a brownie instead. They don’t say anything to me. How hard would it have been to turn around and say “we are out of cookies would a brownie be okay?” I find it highly inappropriate to tell a customer to get a job there to be a solution to getting my order in a timely manner. There were more employees then customers in the store at the time. I know my lost business won’t hurt you at all so this will fall on deaf ears but it seems your manager is stressed and nasty need some help and/or guidance.
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Ryan Bee
I love this place, but good God its sooooo slooooooow like always.
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Kay
I would not recommend this location. I went there for a sandwich and was second in line. The gentleman who took my order was super friendly and efficient (white boy). There was another guy in the back working on take out orders. I was in the establishment over 20 minutes and my sandwich never made it to the grill. The guy in the back only put out two orders the entire time. The line was starting to build up, at one point 5 people. The white boy in the front was taking orders, making cold sandwiches, AND working the cash register. He was working super hard and asked the guy in the back to help with hot subs multiple times. The guy in the back made two sandwiches in the same time the guy In the front put 6 /7 people through the line. The entire time my ticket is sitting there waiting for the guy in the back to come up and help. When he FINALLY comes to help, again the line is long and he moves with no sense of urgency. He kept looking all around, walking slow, and not caring that the other guy was working 4x his speed.
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swengolly
My first visit to Jersey Mikes. The staff was friendly but a bit scatter brained. I ordered the Giant Big Kahuna Philly. A good sandwich. But that being said, at that price I could have gone to Collazzis or Rizzos for a philly. But as a whole I was not disappointed. Ill probably go back for a sandwich.
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david lee
I been waiting for 55 mins for a cheese steak sandwich.
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