Jersey Mike’s, a fast-casual sub sandwich franchise with more than 2,500 locations open and under development nationwide, has a long history of community involvement and support. Started at the Jersey Shore in 1956, Jersey Mike’s serves authentic East Coast-style subs on fresh baked bread – the same recipe it started with over 60 years ago. The company’s mission is to bring its customers the highest quality, freshest made sub in the industry and give back to the communities in which it operates.
New Jersey–based counter-serve sandwich chain serving jumbo subs filled with cold cuts & toppings. Based on 285 reviews, the restaurant has received a rating of 4.0 stars. Price $
✔️ Dine-in ✔️ Curbside pickup ✔️ No-contact delivery
Address:
2701 Cross Timbers Rd Suite 202, Flower Mound, TX 75028
Phone: (972) 906-1066
Hours
| Wednesday | 10 AM–9 PM |
| Thursday | 10 AM–9 PM |
| Friday | 10 AM–9 PM |
| Saturday | 10 AM–9 PM |
| Sunday | 10 AM–9 PM |
| Monday | 10 AM–9 PM |
| Tuesday | 10 AM–9 PM |
Menu
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Photo Gallery
Reviews
Alice Wonderland
I drive the extra distance over to the Cross Timbers shop where they always greet the customers when they come in, always get my order right, are friendly, and the quality/freshness is consistently on point. I live closer to the Highland Village location, but it disappoints me every time. I’ll continue to keep going to this location on Cross Timbers where it actually feels and looks like a sub shop and delivers on service and quality!
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Calvin
I love Jersey Mikes especially their hot subs but with this location there is just no sense of urgency with the employees. I ordered my sandwiches yesterday via the mobile app and spent $30 for the both of them as they were supposed to have extra meat and cheese. I arrived with no other customers there and was told that my order was not ready and that was fine so I took a seat and waited. 20 minutes has passed and I saw that no one was making the sandwiches even though there were at least 4 or 5 employees there laughing and playing. I finally went back up to the counter and was told that my sandwiches were being made and I stated well who is making them (I can see you). So I sat back down and the employee brought my sandwiches which were already made but I sat there for almost 30 minutes watching these guys play around. Finally got the sandwiches and there were little to know toppings in the sandwiches. Love Jersey mikes but I stay away from this location. The one on Denton Tap in Coppell is definitely better.
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Marissa Sanchez
I would normally give a good review for Jersey Mikes. But today was terrible. It was Sunday at 1230pm. I ordered 2 subs. It was rather busy. The staff was helping a lady with an issue that took 4 members to assist. I got 1 sub. Waited for almost 20 min to get my second sub. The staff was struggling. Meanwhile the manager was sitting there on his computer, terrible he didn’t get up to assist his staff during a busy time. Got home, and had a soggy sandwhich and was not happy, meat was all out of the sun. Just not a great experience.
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Sara Cassells
My husband mobile ordered our order on Sun 6/11 at 12:45pm. It said the order would be ready at 1:25. I arrived at 1:37 and my order was not ready on the pick up table. I waited about 10 minutes before asking on the status and was told that it was half way through. At about 2:05pm my order was ready. After I watched several people come in after me and go through the line as well as 4 mobile orders leave without food in their hand I was tired of waiting. Another gentleman that was waiting in line got in the line to order because he was tired of waiting on his mobile order. Another customer walked up to the counter while waiting and said it had been 2 hours since she placed her order. The manager said someone must’ve taken. As he handed her the order he said something about her waiting till 2 hours to ask abouy her order. When I received my order, I asked the employee if he was going to compensate me for the hour and 40 minute wait I experienced. He then looked at the manager and the manager told me that the mobile orders were an issue and he had to pull someone. As a customer I’m not looking for an excuse, it’s not my job as a customer to tell you how to run your store or employees. A simple I’m sorry or here let me grab you a drink would’ve been the respectful thing to do. You don’t argue with your customers. In fact I ordered from this same store about a month ago through mobile order. When I got home my order was incorrect on both sandwiches. I called the store and asked for a refund because my husband and I weren’t going to eat sandwiches that we didn’t order. When I called the manager told me that I was wrong and his employee said he made the sandwich correctly. I then explained to him my order and lifted each top bread and told him what was on the sandwich to which he said he would refund my order. How does Jersey Mikes allow a manager or employee to be so disrespectful to their customers.
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John Purser
We went there on Tuesday, 6/6 at about 11:00am and I ordered a chicken Philly steak sandwich. I understand these are made upon order, but the cook didn’t even start it until I had already paid. Several other customers in line behind me received their order before me and the guy running the cash register glared at me when he he finally handed me the sandwich. No apology for the wait and no thank you for the business. I didn’t leave a tip when paying ( I hate those pushy tip requests when all they do is make a sandwich), so probably that’s why I received such poor service. Won’t be back again to that location and probably not to any other Mike’s. There’s lots of other places that appreciate a customer’s business.
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Cyndi K
Highly doubt this review will make a difference, but I’m shocked at my recent experience here and had to share. I ordered two sandwiches via the DoorDash app and asked my husband to pick them up at the stated time. While on the phone with him, I heard him ask if the sandwiches were ready, as he has been there 30 min, past the estimated pickup time and he had watched the restaurant fill up and clear out twice. The guy at the grill then yelled, “if you want your food made faster, you can do it yourself!”. After 10 more minutes, I asked him to inquire again, as we were coming up on an hour since I ordered. He was told to wait his turn – that my husband had come during the rush (it was 1:20pm). Becoming irritated, my husband asked for the manager. The manager (whom had also been yelling at him), basically handed him our sandwiches, told my husband to never come back and if he didn’t leave that minute, he was going to call the cops – then proceeded to follow my husband to the door. All because my husband wanted to speak to the manager because our sandwiches took an hour! There are plenty of other places to get your subs in Flower Mound and they’ll be getting our business from here on out.
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Nancy Ross
I was in there on Saturday afternoon and never saw a bunch of miserable employees that hated their job so intensely it was palpable when you entered. They were not in sync not friendly helpful and did not see one smile in the timeframe I was in there picking up an online order. Do better. I have been frequenting Jersey Mikes and never received poor service ever. Food was excellent!
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James Smith
Employees are nice. Food is good. They don’t know how to manage online orders though. I wanted 30 minutes past the time stated. Total of 1.5 hours for a sandwich. Just go in and wait in line, it’s faster.
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Mark Maslanka
Gross! Dirty place to eat. My family and I don’t usually come to this location and we will be sure to not come back. First we ask for a giant turkey on white because we like to share it. They said they were out of white bread so we settled for 3 minis on white (which costs a lot more than one giant). We sat down to eat and we overheard a customer order two giants on white. Employee goes to the back and comes back with giant whites! When asked why he told us no, his relpy was they just came out of the oven 5 minutes ago…hmm. every table was filthy at 2pm on Sunday. Oh and here is a pick of the napkin holder that obviously hasn’t been cleaned since…?
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Stevie
The guy working 6/8 around noon with the long hair had a really bad attitude. Cursed in front of customers and just made the experience really hostile when all I wanted was a side of portobello mushroom because I’m a vegetarian.
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