Based on 153 reviews, the restaurant has received a rating of 4.1 stars. Price $
✔️ Dine-in ✔️ Takeout ✔️ Delivery
Address:
106 S Estes Dr, Chapel Hill, NC 27514
Phone: (919) 903-8050
Hours
| Wednesday | 11 AM–9:30 PM |
| Thursday | 11 AM–9:30 PM |
| Friday | 11 AM–10 PM |
| Saturday | 11 AM–10 PM |
| Sunday | Closed |
| Monday | 11 AM–9:30 PM |
| Tuesday | 11 AM–9:30 PM |
Photo Gallery
Reviews
David Morgan
Got the order completely wrong and wanted me to come back from home to bring in the wrong order so they could replace it. That wasn’t going to happen. And they wouldn’t give me credit on my credit card which they could have easily done. Stay away from this place. There is 0 customer service once they screw up your order!!!
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William Ball
Called in 3 orders, picked them up and all three were missing the teriyaki sauce. This is actually the second time orders were incorrect so I called to complain and they first said there was nothing they could do, it was just missing the sauce. I complained further then they hung up the phone. I then called back and asked to speak to the manager or get the managers number and they refused to give it to me. They then offered me 10% off my next order making me buy another meal to get some type of compensation. This business does not consider you a customer just revenue, and if there is an issue they will not make it right. I would not buy from Japan Express in Chapel Hill and force them to be accountable to their customers. I also confirmed they knew all orders were teriyaki and it is on the receipt so there is no question. The receipt is attached for reference. Beware if you decide to get a meal from them.
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Jodi Matheny
Arrived and there were employees running up and down back ramp. Rice was hard and chewy, chicken was hard and not edible, steak was fat and grisly. Not what I usually experience here. I told staff but there was like six people back there playing on phones and flashing lots of money around. They didn’t care that I couldn’t eat my food
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dana n
Wanted to try this place out, and they had a small window where you could order due to COVID-19. Menu was simple. The portions they give you are worth the price! I’d ask for extra teriyaki sauce on the side or soy sauce, since the beef lacked a little compared to the chicken. I’d go there again though!
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Diego Araiza (EpicSnat)
Food wasn’t as good as it used to be from today 7/13/23. Maybe they got a new cook who boils the shrimp and broccoli and doesn’t cook it on the grill like.its supposed to.
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michelle lane
Me and my bf are allergic to shrimp. Thx Japan express! This was suppose to be teriyaki chicken and this is what I ended up finding in my food after I started eating. Never again
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Rosalinda Mendoza Apolonio
The Best place ever , very nice customer service and they food excelente, I Will be back
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S. Grace
Fast and friendly service! Certainly nothing upscale, but if you want Japanese flavors fast, this is the place. Beats other fast food takeout easily.
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Jeff M
Very nice staff, prompt service, food done quick. Portion worth the cost. Tasty chicken, but nothing fancy. Would like veggies in fried rice. Will go again and try teriyaki.
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Olivia Blanco
I ordered the shrimp tempura roll.. both rolls were raw. I called and they said it was fried, but it looks like it was in the fryer for a second since it only fried the outer part. BEWARE!! It is disgusting getting food like this. Photo added under photos tab. It’s evident which is mine.. it’s the one with raw shrimp in sushi
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