Based on 152 reviews, the restaurant has received a rating of 3.6 stars. Price $$
✔️ Dine-in ✔️ Curbside pickup ✔️ No-contact delivery
Address:
25 Elm St, Warwick, NY 10990
Phone: (845) 986-8000
Hours
| Tuesday | 11 AM–8:30 PM |
| Wednesday | 11 AM–8:30 PM |
| Thursday | 11 AM–8:30 PM |
| Friday | 11 AM–8:30 PM |
| Saturday | 11 AM–8:30 PM |
| Sunday | 11 AM–8:30 PM |
| Monday | Closed |
Menu
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Photo Gallery
Reviews
Maple Roads
Wow! I really miss New York pizza & this place was fantastic! I wish I ate more!. It’s the dough, sweet, crusty and perfect with the homemade sauce! Highly recommend! Great customer service!
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Amarilis Argueta Flores
Super friendly environment. The owner is amazing and very happy with our visit. The food was beyond delicious
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Emily Colon
1 star because it wouldnt let me review without it.
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Jessica Lewis
Franicos has been in the area 7 years and make very delicious Italian food. Its just a shame that people use the internet to down them. I am.glad franicos is in the area. Thank you
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Genesis Martinez
I love the food so much lol and the chef has been nice and friendly
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J. Kevin Kelly
Rude service on the phone
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Jean Bae Sakai
It’s true, the service is rude, but the pizza is legit, so whatever. 5 stars.
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Jo Ann Ward
Excellent food that is always good. The ingredients and fresh and made to order.
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Rachel Powers
I placed an order for delivery and I must say I could not have had a better experience!!! The food came on time and the delivery guy was amazing! He was very nice and made sure everything was correct. A few days later we went in to get a few slices and he was folding pizza boxes, helping behind the counter, and doing anything and everything needed. This guy does it all. In addition, I could tell that he was very nice to his boss and fellow employees. It was clear the respect his coworkers gave him and the comradery between them. The owner could not have hired a better employee. The service he gave was outstanding. I would highly recommend getting a delivery order from Franicos and make sure to tip!!! He deserves it!!
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Benidict Tuyl
A single rude employee is the reason I won’t go back. Here’s why: A family member of mine placed an order over the phone, give credit card info, and I was charged with picking it up after work. We hadn’t been to this place in years and wanted to try their food again. Big mistake. I walked in to pick up my order, gave my family name, and the woman at the register (middle aged woman, dark hair, glasses, probably been working there a while from what I could tell) told me I had no order there. I asked her to check again because we had been confirmed our order over the phone and had given credit card information. She didn’t bother looking, simply demanded that I had called their *other* location by mistake, and I should go there. I walked out of the building to call my family member who placed the order, and they were able to confirm that the Warwick location, where I was standing, was the place they called. My family member called the location and, quite rightly so, wanted to know what had happened and who took the credit card info if no order was placed (a valid concern.) From what I’m told, more attitude was given over the phone to my family before I even had a chance to walk back inside. I got to hear the tail end of the exchange, and I was not happy with what was said to my family, and then she hung up on them with a slam of the phone! I stood there and repeated, yet again, that I had an order here and to check again. This time, she called another woman from the other room, who was apparently a new hire. This was the person who took our order and ran it through. She explained to the first woman that it was sitting in the cabinet not *six feet from the register* where pick-up orders waited for customers to arrive. My order was right there behind the glass, and was one of only two there. Plainly visible. The older woman tried to scold the new hire, but I insisted that, from what I just heard, she had done everything right to process the order, and that the older woman had been too lazy to check for an order in a place she should *know* those orders wait in. I didn’t allow her to abuse this new hire by blaming her for something she clearly could not be bothered to do herself, and I found that to be VERY unprofessional, especially in this pandemic economy where people are struggling to find and keep jobs. Treat your employees with more respect! Don’t take advantage of them being new to blame them for your shortcomings when you should know how your own business model operates. Additionally, treat your customers with more respect. We’re trying to support you, too, through this pandemic, and if your business sales are already down, turning away more customers is just going to make it worse. But I digress. I thanked the new hire, told her straight up that she had done everything correctly while the older woman tried to make excuses and tried to talk over me the entire time, blaming the new hire while she herself hadn’t looked past her own nose to help me, the customer. I walked out with my food, fairly frustrated and determined to avoid Franico’s in the future. I guess I should have read the reviews first, because it seems the word “rude” is used very often to describe this place. Oh, and in case you were wondering, the pizza was terrible.
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