While some things have changed over the last few decades, El Pollo Loco’s delivery of fresh, authentic food has not. Everything starts with whole chickens that are slowly marinated in a special recipe of herbs, spices, fruit juices and garlic. The chicken is then expertly fire-grilled to perfection the authentic way – on our signature open-flame grills – then hand cut into your favorite Mexican entrees. We put that same dedication and care into our handmade guacamole, salsas and dressings every day. At El Pollo Loco in Orange,CA, we believe that when real food meets real fire the result is great taste that will keep you coming back again and again.
Fast-food chain outpost known for Mexican classics made with fire-grilled chicken. Based on 607 reviews, the restaurant has received a rating of 3.8 stars. Price $
✔️ Dine-in ✔️ Drive-through ✔️ No-contact delivery
Address:
1519 W Chapman Ave, Orange, CA 92868
Phone: (714) 938-0734
Website:
Hours
| Friday |
10 AM–10 PM |
| Saturday |
10 AM–10 PM |
| Sunday |
10 AM–10 PM |
| Monday
(Labor Day)
|
10 AM–10 PM
Hours might differ
|
| Tuesday |
10 AM–10 PM |
| Wednesday |
10 AM–10 PM |
| Thursday |
10 AM–10 PM |
Menu
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Photo Gallery
Reviews
Kimberly Mello
Counter girl could not get my e-gift card to work. I asked to speak to the manager, and she said he was busy. I had already been waiting 10 minutes for her to try to process gift card. Very poor service and no one new how to process e-gift card. Service was very, very slow and extremely poor knowledge of the cash register system.
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Joe Velazquez
The older hispanic drive thru lady was an a**ho**. She obviously hates her job and can’t stand doing g what she does for a living. Incredibly short and brash. No sense of customer service. Should be dealing with people. Oh well. I should have gone somewhere else…
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Kristen Abrina
I live right down the street, and my family LOVES El Pollo Loco, so I have picked up dinner in the drive-thru a couple times around 8pm. Tonight, I got the Classic Tostada, was not given any dressing for it, a large chicken tortilla soup, which was barely warm, and a large side of broccoli, which was surprisingly hot. My food has never been warm except the side of broccoli. I gave my 1.5 year old some of the broccoli, which he ate, and when I went to eat the rest I noticed something on one of the broccoli…a WORM in a WEB! I was so disgusted and horrified to think my child may have eaten one! We will not be eating here again.
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Marie Walker
The chicken was old, the service was slow and they just seemed like they didn’t want to be there. Everything tasted stale my husband was preparing for surgery down the street so I didn’t have time to take everything back it was $26.79 in the trash so sad. It took them 20 minutes to even take and process my order!
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O. Najera
If I could rate this garbage a ‘zero’,, I would. I ordered a 12 piece at 5:15 pm on 07/12/22. It was anything but fresh. The corn was dark brown, the rice was burnt as it was also partly brown, and the chix was dry. It had been cooking on the grill for sometime. The fact that this stuff was served to us is just beyond stupid workers. It’s was a deliberate state of lack of customer service. Phone calls to the company cs line have been met with silence from the store itself. I won’t ever recommend anyone going to this screwed up location.
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Wendy
I wait about 15 minutes and ordered DOUBLE CHICKEN, NO RICE tostada salad, and I got something that doesn’t have a piece of chicken and a ton of rice, its not funny! it’s disrespectful!
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Monna Lopez
This location needs to get it together,They hire incompetent people or at least they don’t get any necessary training. They always mess up my order. Drive through takes forever , I’m done with them . Nasty location I wouldn’t be surprised if they run out of business.
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Taq Zam
In three different occasions, the orders were missing, one time the salad, second time the churros, and today they gVe me 8 pieces despite ordering and paying for 12. This is ridiculous.
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jose dlt
This is my 2nd time coming here and it’s always dirty. Service is mediocre I had to Ask for a replacement on my corn tortillas because the ones they gave me we’re broken and cold. I sat there for more than 30min and in that time no one came to clean up the spilled water.
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R N
I really liked this place but it’s been going down hill recently & it’s only getting worse each time I go. I had to ask to get a table cleaned because they were all dirty. I advised Diet Coke was out twice & it never got changed for me. There was no tea. So I really had no choice of beverage to drink even though I paid for a drink.
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