While some things have changed over the last few decades, El Pollo Loco’s delivery of fresh, authentic food has not. Everything starts with whole chickens that are slowly marinated in a special recipe of herbs, spices, fruit juices and garlic. The chicken is then expertly fire-grilled to perfection the authentic way – on our signature open-flame grills – then hand cut into your favorite Mexican entrees. We put that same dedication and care into our handmade guacamole, salsas and dressings every day. At El Pollo Loco in Redlands,CA, we believe that when real food meets real fire the result is great taste that will keep you coming back again and again.
Fast-food chain outpost known for Mexican classics made with fire-grilled chicken. Based on 798 reviews, the restaurant has received a rating of 3.8 stars. Price $
✔️ Dine-in ✔️ Drive-through ✔️ No-contact delivery
Address:
1210 W Colton Ave, Redlands, CA 92374
Phone: (909) 335-2232
Website:
Hours
Friday |
9:30 AM–10 PM |
Saturday |
9:30 AM–10 PM |
Sunday |
10:30 AM–9:30 PM |
Monday
(Labor Day)
|
9:30 AM–10 PM
Hours might differ
|
Tuesday |
9:30 AM–10 PM |
Wednesday |
9:30 AM–10 PM |
Thursday |
9:30 AM–10 PM |
Menu
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Photo Gallery
Reviews
Kassandra Torres
Pathetic amount of chicken on the double chicken tostadas. I ordered 2 double chicken tostadas and there was exactly 8 pieces of chicken. Looks like a normal order that I was just upcharged for. I also specifically requested no sour cream or cheese on ONE tostada. They did it for both. And last but not least, the extra salsas weren’t included nor was I asked before they shut the window on me. I had to wave them down and ask.
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Pedro Navarro
I’m shocked to read any negative reviews. My husband and I have always had great experiences, the customer service is always above and beyond, the food is always cooked to perfection, the dining room and bathroom is clean. I give them a 20 out of 10. Keep up the good work you crazy chicken employees.
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S Burton
Today was my first time having lunch inside of this restaurant. The tortilla soup is to die for and the chicken bowls are always a classic staple! As I was sitting there, I couldn’t help but over hear Theresa as she trained a couple of the employees there. She was so kind and so wonderful with how she spoke to the employees and the customers. It was such a pleasant experience to sit inside with a great meal and have that dining room filled with her kindness. I felt compelled to commend her before I left because I really wanted her to know. I don’t remember the name of the young woman who helped me, but she was one of the people being trained, and she did so well. I look forward to returning and having more amazing food with amazing service in a very clean restaurant!
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J Smalley
We’ve gone to this location several times and are usually pleased with the service. Tonight, the service was courteous and quick but half our order was wrong. We ordered 2 chicken Tinga burritos, and noticed when they handed us the bag that the 2 had the “spicy” sticker. We clarified that it should be 2 Tinga, not spicy, and the employee said that yes, the ones with the spicy sticker were actually Tinga. When we got home and opened them, both had only beans, rice, cheese, and a small piece of avocado…not a single piece of chicken in either burrito!! Very disappointed this time!
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T
Miserable experiences these days no ac, out of tea and the usual unsanitary conditions in the setting area where almost every table is dirty. This has been a consistent issue. Someone is not doing their job or the management needs to be replaced.
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Jess Jess
The food was great the employees were great the store was very clean. I give El Pollo loco three thumbs up. I’ll see you tonight.
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ZULEMA Herrera
I ordered a BEAN BURRITO, 2 PIECE CHICKEN, SALAD! BEAN BURRITO was extra tiny SMALL!!! I didn’t order a EXTRA MINI BURRITO!! BEANS COLD!!! TORTILLA COLD!I DIDN’T eat t LEG it was COLD BURNED!! HARD!! !
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Shintia Winardi
Didn’t get much out of the chicken taco.
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Brenton Sailor
I forgot how much I love this place.
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Ce Ce
I am a Uber Eats Delivery Driver. After todays customer pickup at the Colton Ave., Redlands location, I would like to extend a triple thumbs down, and a zero star rating for their lack of what is commonly called customer service. This has been my experience. Their staff is completely unprofessional & unfriendly no matter the day or night. Management may carry the title, but he lacks what it takes to be one in its truest sense.
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