Long-running chain serving signature breakfast items & a variety of coffee drinks. Based on 783 reviews, the restaurant has received a rating of 3.4 stars. Price $
✔️ Dine-in ✔️ Drive-through ✔️ Delivery
Address:
13953 W Waddell Rd, Surprise, AZ 85379
Phone: (480) 498-7978
Hours
Friday | 4 AM–9 PM |
Saturday | 5 AM–9 PM |
Sunday | 5 AM–9 PM |
Monday
(Labor Day)
|
4 AM–9 PM
Hours might differ
|
Tuesday | 4 AM–9 PM |
Wednesday | 4 AM–9 PM |
Thursday | 4 AM–9 PM |
Menu
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Photo Gallery
Reviews
Baracus B Ray
Twice now back to back we have ordered from this location for delivery and the order has been completely wrong. First time we didn’t get the dozen donuts we ordered. This time we only got a half dozen. Y’all can effectively take my money but can’t do the same to fulfill my order?! If you can’t do what you opened your doors to do, then close your doors.
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Amanda Garcia
I hate to do this but it’s happened consistently now for the last 3 visits…I keep wondering why my large drink feels so light? Get home, remove my lid and….ugh!! If I wanted a medium I’d order a medium. I’m afraid I’m gonna have to go out of my way to a different Dunkin.
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Mckinnley Annas
My favorite location. Manager Terri and her team always do a wonderful job. The drinks are constantly made and the time in the drive thru is quicker than most. It’s the best of the locations around.
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Juan Aponte
Pick up my order of a dozen and half of them are wrong. How can you confuse chocolate frosted with chocolate donuts. NO ONE EATS THAT AT MY HOUSE. I live about 8 mile from it. I call multiple times to the store but no one answer and have not gotten a call back .
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Logan F
I have been to this dunkin about 5 times now and everytime I go they forget something in my order. First time it was the donuts, second time it was a sandwich, most recently it was one of their breakfast wraps. I stood inside patiently waiting for my mobile order while I could see and hear 3 employees in the drive through area just having a personal conversation. Why should I wait 15 minutes for my order when I can clearly see there are paid employees standing around not doing their job? The manager lady is rude and short with people. The employees seem like they could care less. Orders always messed up. Worst service possible. I used to live in Chandler and the dunkin out there was spot on, this place is super sloppy. Sad.
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Jacqueline Shaff
I had almost given up on DD because I’ve had such poor service at others. The employees were friendly here and service was pretty quick. From now on I’m only going to this DD!
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Tifanie Lizarraga
Drinks are always good.
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Jen C
The first week they opened my husband picked up some donuts, asking for specific ones we like. When he got home , we found out they gave us the wrong kinds. The quality was Ok, nothing special. The frosting on the donuts is light and poorly applied. We decided another local bakery was better. We tried to go to them today and found they were closed so tried Dunkin again. They didn’t have 2 types we like, stating one wouldn’t be available until noon and the other the following day. So they evidently make kinds at different times. The frosting was weak again. Even worse was that one donut we ordered was chocolate filled. The middle had no filling. I’d say it was half a tablespoon of filling, barely past the insertion hole. I took a photo but that even doesn’t show to scale how little was in it. Not likely we’ll go here again.
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Brooke Austin
Literally the main reason I came here was to get the beyond sausage breakfast. Unfortunately, they tell they don’t carry it anymore? You probably should take the time to update your Google menu! It’s falsely advertising food you don’t sale. I am quite upset because I had to settle for a turkey English muffin and burnt up hashbrowns. You get 6 dainty hashbrowns and mine were room temperature and burnt. It was 6 in the morning and I couldn’t get fresh food? My sandwich was even dry. This was my first time eating at Dunkin and I was disappointed. But like I said, I only came for the vegan options. The children working the place didn’t even act like they wanted to help anyone. Oh, the music playing is so annoying and loud! No one wants to hear that first thing in the morning before coffee. Come on,it’s supposed to be a coffee shop, not a teenage hangout club.
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MMT
Ordered breakfast croissant sandwich and it tasted terrible. Donuts are always ok, coffee is hit or miss, and staff is usually ok. I would like to complain to corporate but I was not given my receipt. Paid $6+ for breakfast sandwiches and they were not edible, had to throw them away.
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