Long-running chain serving signature breakfast items & a variety of coffee drinks. Based on 383 reviews, the restaurant has received a rating of 3.5 stars. Price $
✔️ Dine-in ✔️ Drive-through ✔️ Delivery
Address:
4632 Lincoln Hwy, Matteson, IL 60443
Phone: (708) 248-6918
Hours
| Sunday | 5 AM–8 PM |
| Monday
(Labor Day)
|
4 AM–8 PM
Hours might differ
|
| Tuesday | 4 AM–8 PM |
| Wednesday | 4 AM–8 PM |
| Thursday | 4 AM–8 PM |
| Friday | 4 AM–8 PM |
| Saturday | 4 AM–8 PM |
Menu
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Photo Gallery
Reviews
ShaValerie Roberson
This, by far, was the worse experience that I have ever had at any DD in any state. I was there this morning ( 4632 Lincoln HWY Matteson, IL) and I just had to post this. The first red flag was that I was in drive thru and it was wrapped all the way around the store. People had been asked to pull up so that their order could be brought out to them. The employees were slow in doing this so it caused the entire drive thru to be backed up. I ordered two everything bagels toasted w/h cream cheese ON THE SIDE. I get my order and there was no cream cheese in my bag. Now remember, the drive thru is in gridlock so I had to pull over to the side and walk back to the window (it had been raining by the way). The lady, who claimed she was the manager, tells me my cream cheese should already be on my bagel. I tell her it is not. Then I tell her I requested to have this ON THE SIDE. She then tells me that cream cheese has always been put on the bagel and never given on the side. I know this is not true because I always get my cream cheese handed to me. She then tells me it is now “Dunkin policy”, cream cheese has to be put on the bagel. I said since when. She says well I’m the new manager and we are now in line with “Dunkin policy”. She says I can give you your cream cheese now though. I was holding up the drive thru and it was already backed up so I took the cream cheese and walked back to my car. I was fuming because I do not want DD putting cream cheese on my bagel. How would they know how much or how little I want on my bagel. This should be an option not required. I decided to call DD Corporate customer service. I felt they should know that I do not like this “policy”. I gave DD corporate a call and I was told that there is no such “Dunkin policy”. I was also told that some DD’s are owner operated and could have their own policy. I have a HUGE problem with this. There is nothing wrong with owners having their own policies but when it impacts product expectations and presentation (delivery) it IS a problem. I told the customer service lady this: “I do not care what McDonalds I go to, if I order a cheesburger, it will always be the same. Franchise or owner operated.” I also told her that I have a problem with being told a LIE as well. The so-called manager was untruthful to me when she told me about this “DD policy”. I would hate to think that she told me this because of my race but I can bet if I were of another race, she would have given me my cream cheese on the side without the added lie. The customer service rep apologized to me. She took my number and told me that she would have a district manager call me. I do not know if I will get a call and I really do not care because I highly doubt that I WILL EVER patronize another DD again. If this is the way they run their business, I do not want their product. There are far too many places that I can go to for a bagel with cream cheese that will honor what I ask without all of the extra…Shame on you DD, Shame on you!
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Ryan Blaskovitz
This has got to be the slowest drive thru I have ever been in. Why did it take 20 minutes To get to the window? If you go to this location be prepared to WAIT!!
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Stacy Casey
If I can I’d give a (0) star. Went through DT ordered just a drink. Made wrong called down for replacement ok. Go to get replacement 6:25 at speaker said here for replacement n what it was. At window 6:30 not even started. Asked to pull up. Pull up 3/4 cars move from line go inside at 6:33 still not even started. Just one drink. One almost 10mins n not even started. Called asked for GM name. Was told she was, still no name. Tried telling me they take time. When any other time I go through DT the drink is ready or almost ready by time I get to window.
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nate c.
Was given the wrong order went back the next day. Management acknowledged and provided me with my original order. Great service.
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Keisha Coleman
They can’t get your order right FOR nothing in the world. Workers and management are very rude. WORST Dunkin in south suburbs!
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Delonda C
*Update… I keep getting my coffee not filled up to the top or not hot. I like Dunkins regular coffee best and some of their specialty. Their prices are good and service is fast. Sometimes I just can’t understand them speaking because of strong foreign accidents and sometimes it looks a little messy.
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Tea Lovely Angel
They always get my order correct. The order takers are so friendly and very fast. I love going to this Dunkin Donuts more than any other one.
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David Patuto
Donuts were delivered with no security tape and looked like they had been tossed around. Tried to call them but they NEVER answer the phone!
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Jesus Diaz
I was right next door at Wingstop not Dunkin. Which was a 10/10 but I’m sure Dunkin’s doing great over there too.
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Dina Karanikolas
Messaged them. Facebooked them… told them that their new fancy cups soiled the interior of my new car, stained my coat and clothes…and their reply back? They appreciate the feedback. The coffee may or may not be good, but if you’re licking it off the bottom of the cup, it’s no good to me. Shame on you Dunkin’. I hope you appreciate THIS feedback.
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