Long-running chain serving signature breakfast items & a variety of coffee drinks. Based on 157 reviews, the restaurant has received a rating of 3.2 stars. Price $
✔️ Dine-in ✔️ Drive-through ✔️ Delivery
Address:
782 W Oakton St, Des Plaines, IL 60018
Phone: (847) 290-0752
Hours
Sunday | 3:30 AM–9 PM |
Monday
(Labor Day)
|
3:30 AM–9 PM
Hours might differ
|
Tuesday | 3:30 AM–9 PM |
Wednesday | 3:30 AM–9 PM |
Thursday | 3:30 AM–9 PM |
Friday | 3:30 AM–9 PM |
Saturday | 3:30 AM–9 PM |
Menu
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Photo Gallery
Reviews
Hamza Achmar
This location is probably the worst. I have been coming to this location for the past couple years and it has just fallen off. I have given this place 5 different chances on 5 separate occasions and they’ve failed me every.single.time. My order is very very simple. A medium caramel iced coffee with no sugar. I continuously get either a Hot coffee with just cream. An Iced coffee with no carmel. Customer service is in the negatives. No hello, no thank you, no apologies just straight annoyed faces. Those employees do not want to work there and you can see it on their faces. Disgusting i will not be coming to this location again.
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Zoe Levonyak
I miss the staff from a year or 2 ago. They didn’t have bad attitudes lol! Every time I walk into this place aside from one employee, everyone is frowning and looking miserable. They take 5 minutes+ to greet/help you/take your order. They all look at me and look away a few times before they ask me what my order is.. it’s SO WEIRD! Am i supposed to barge in demanding my coffee?? I’m not impolite so I don’t interrupt them but do I really have to wait 5 minutes for you to hand me my WALK IN order that you left next to the drive thru instead of the mobile order shelf? No, I don’t have to wait because I will never return to this Dunkin even though it is .3 miles from me.
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Brice Ryynanen
Could use a few more employees. Felt bad for the one lady working who had a hard time speaking English trying to accommodate the drive through, inside orders, and ice cream orders. Ordered an extremely old/stale coffee cake muffin, should be called “the tooth chipper”!
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J Aiello
Service was very slow. The donuts were fresh but the gallon of hot cocoa we ordered was terrible. Barely had any flavor and was very watery. It was a waste of $20+. Unfortunately, we had some pretty cold and disappointed softball players with that one.
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N OB
Zero customer service. I know the food industry struggles to find employees, but the ones here just do not care. No hello. No thank you. No total. Nothing. My young daughter asked if the cashier was mute???!!! Lol. At this point I think they read the reviews and try to outdo themselves with rudeness. They didn’t even tell us when our order was ready. They sat around talking to each other as we are waiting and still said NOTHING. There are too many Dunkin donuts to choose from. Avoid this one. There is a location on Elmhurst Rd a few minutes away. The ladies are always nice. It’s tough because this place is a drive thru, but do yourself a favor and get out the car at the other location! It will most likely be quicker anyway. Give your money to a location that actually appreciates your business.
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michele slaughter
This dunkin is a hit or miss. Today’s visit was not so great ordered 2 coffees got to window and they were messed up. She corrected my order at least I thought. My one coffee was still wrong . PEOPLE HAVE ALLERGIES TO CERTAIN ITEMS!! I get there is only 2 of u but slow down and get orders right before u mess up someone’s order that cost them more then just the 3 dollar coffee they ordered
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Mrs. Banderas (green eyes)
Where is Dunkin’ Donuts over? Can never finish my menu. of what I want they’re too lazy to make cappuccino blast. Does Dunkin’ Donuts should not have a Baskin Robbins. Very lazy very impatient and not polite at all. She told me to move to the window when I was even finished with my order I came here three days ago and I had to wait 15 minutes at the window for a medium, hot coffee while she still serving people inside when I was here first, somebody’s gotta do something with this Dunkin’ Donuts. It is horrible. And I order a lot of stuff from here and they are too lazy to give me mini donuts come on now. Nituben if you hate your job QUIT !!!! WTH. The teenagers are usually here. They should be here in the morning because they work just fine. I just want to say Thank you. To a worker name Darien, he was working with her today. Now he was helping me out. I appreciate him, thank you
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Bret Rosier
The worst location I have ever been to. Waited 10 mins for the only employee to come out of the bathroom then had no coffee made could give no receipt or refund. Had no help and no manager but argued with all 3 guessed that were there
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Miss Lovely
Worked nearby and every SINGLE EMPLOYEE WAS RUDE EXCEPT FOR THE HISPANIC LADY. She is nice.
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Eric Flores
Worst Dunkin Donuts I have ever been to. Lady at drive thru is rude and they take 10 min if your lucky to take your order. Avoid the this location if you can.
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