Long-running chain serving signature breakfast items & a variety of coffee drinks. Based on 239 reviews, the restaurant has received a rating of 3.8 stars. Price $
✔️ Dine-in ✔️ Drive-through ✔️ No delivery
Address:
200 Chicago Dr, Jenison, MI 49428
Phone: (616) 350-9304
Hours
Monday
(Labor Day)
|
5 AM–9 PM
Hours might differ
|
Tuesday | 5 AM–9 PM |
Wednesday | 5 AM–9 PM |
Thursday | 5 AM–9 PM |
Friday | 5 AM–9 PM |
Saturday | 5 AM–9 PM |
Sunday | 5 AM–9 PM |
Menu
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Photo Gallery
Reviews
Jalen Lubbers
Worst run store in existence. Four teenagers running around with their heads cut off. Had a mobile pickup order and waited 15 min in the lobby before I finally asked if someone could help me. Wrong bags combined for my order. No customer service. Disorganized order taking, no structure, entire parking lot is full. Just chaos.
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Ally Nicole
Amazing and friendly service at this location! I went to order my usual, but the person taking the order suggested something new to try that would taste just as great but save me some money. Turns out she was right. I now have a new go-to drink thanks to her. And I’m saving money. Absolutely no complaints each time I visit. Keep up the great work!
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Madeline Sisson
I had my best Dunkin experience ever today thanks to Raquel and Tyler! I had a hard time figuring out what drink to order but Raquel was so patient and helpful, even when I switched my order multiple times! And THEN, when I pulled up to the drive-through window, Tyler gave me THREE very sincere compliments that I really needed to hear today. I was having a bad day before I came to this Dunkin location but now…day made!
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Thalia Heins
I have had a horrible experience with the Jenison Dunkin’ so far. I ordered two Boston crème donuts today and they forgot one of them and needed reminding and when I did get them, they both looked like this. Completely unappetizing and soggy. They had a promotion of a board outside of the store offering $1 off their green tea refreshers but they won’t give you the discount unless you ask them to speak to the manager to get the discount applied. I am from the Chicago area and have had great luck with Dunkin’ there however this Dunkin’ needs some work. They are horrible.
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regan payne
absolutely awful. I have been here twice within 2 years and it tells. At home, I love my Dunkin which ALWAYS gets every single order right. Every time I went to this Dunkin they always got my order wrong. My boyfriend went to surprise me today with a medium iced chai and he came home with a LARGE iced coffee. I cannot drink coffee as I am allergic to it. Luckily I smelt the coffee before I drank it and thank god they didn’t give him a straw. AND the other time they gave me spoiled milk. the most awful thing I’ve ever had. Will NOT be returning and also do they not fully glaze the donuts?! have never heard of that EVER at a Dunkin. Very disappointed.
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Matt snell
Most of the time I go here and the people at the window are rude. But my biggest problem is every time I try to do a mobile order it says this store isn’t excepting mobile orders right now. They used to do mobile orders. All I want to do is order my breakfast sandwich to start my morning but I can’t.
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Kashyap Sigdel
Dunkin has the best coffee, no doubt. Drive thru was pleasant. They did mess up my order, though.
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Penny Jeanne H
We ordered 2 cold brews with sweet cream creamer asked for it to be stirred in. It wasn’t. The person taking the order had to have it repeated 3 times and it was still wrong.
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Dio Brandicoot
Incredible experience with super nice staff, I went here with my mom and pups and got some pup cups for my two dogs(and me), a cookie butter cold brew, 2 cookie butter donuts, and an iced chai latte. Even tho I received an iced normal latte I was still very happy from the politeness of the staff. Everybody makes mistakes, I used to work at Biggby coffee and would make similar mistakes. I hope the employees are reading this because you guys ROCK!
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Crystal Edwards
Was there this morning and it took forever just to get a couple donuts and when I did get them they were missing chunks out of them. So gross and lazy employee!
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