Long-running chain serving signature breakfast items & a variety of coffee drinks. Based on 313 reviews, the restaurant has received a rating of 3.8 stars. Price $
✔️ Dine-in ✔️ Drive-through ✔️ Delivery
Address:
2560 E 146th St, Carmel, IN 46033
Phone: (317) 844-4830
Hours
Sunday | 6 AM–7 PM |
Monday
(Labor Day)
|
5 AM–7 PM
Hours might differ
|
Tuesday | 5 AM–7 PM |
Wednesday | 5 AM–7 PM |
Thursday | 5 AM–7 PM |
Friday | 5 AM–7 PM |
Saturday | 6 AM–7 PM |
Menu
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Photo Gallery
Reviews
Ben Davidson
It’s great for when you want twice the coffee for half the price of Starbucks. I do always have a long line going around the place on the weekends, but they do a great job of making that line move fast. We took leaving mobile order though and go in to pick up and it’s always ready.
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Brent Brockley
The employee who helped me at the window was very friendly and did a great job correcting an issue with my online order. However, the socks are so inconsistent with Dunkin and I’ve had a hard time finding something I like every time. I was disappointed again today after ordering something I’ve enjoyed in the past.
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Denny L
Girl working behind the coutner was clueless and had no idea what she was doing. Also had a horrible attitude. I instantly regretted going here, I’ll stick with Starbucks.
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Anita Holt
I just came through the drive-through, and the young lady who took my cash. I asked her if I could add a donut and she was so mad because I had an add-on. Very unfriendly. I would definitely not have her at the window as your first impression. Been going to Dunkin’ Donuts for years always the best service, friendly, smiling overall happy. She was not. She was complaining about being cold, and like everything was a burden to her.
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MacKenzie Paugh
Perhaps it’s the era we live in, where people don’t like to work, or the employees that Dunkin’ has hired at this location. It also seems customer service isn’t a factor anymore. There is one lady in particular, I wish I knew her name, but she is the only one who provides good customer service and gets my drink right. Whether I do drive-thru or, in-store, everyone (with the exception of the one lady) makes it seem like I’m an inconvenience by coming to their store to get consumables. The wait times are also absurd and it’s not shortage of staff because there are plenty of workers. I waited 5 minutes to be acknowledged, and there were 4 employees there and no one else in the lobby (only a few cars in the drive-thru) and one of the gals wasn’t doing anything but made it a point not to look in my direction so as to pretend she didn’t see me. After this many of the same experiences I can’t make anymore excuses. Today, I was told they aren’t making food because they are too backed up. I still can’t fathom that as I am typing it. A restaurant is too backed up to serve food? I don’t mind waiting for a food item that I ordered, but I didn’t even get that choice. I don’t know that this review will do anything, and I typically don’t leave reviews because I know management doesn’t usually pay attention to them. Still, after so many of the same experiences at one location, I feel it’s worth saying something in the chance that these reviews are noticed.
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Robert Kostecki
Terrible location, I waited in the drive thru line for 28 minutes. I ordered a Large Iced Carmel Latte, and a Large Iced Vanilla Latte. When I was served my drinks, they were 2 different colors! The Large Iced Carmel Latte was served to me with 0 coffee, it was just creamer and flavoring. I took a side by side picture of the 2 drinks. It is disturbing that Dunkin would even consider serving this drink! I’m very disappointed with Dunkin because the past few times I have visited Dunkin they haven’t gotten my order correct. I’m going to take a break from Dunkin for a few months and go to Starbucks!!!
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Miss Tutu
I had a HORRIBLE customer service at this very location. There’s a girl at the window who treated me like an outcast. She finally gave me my order and didn’t give me my receipt. I waited in the window & expected her to at least to sat sorry or something. This small girl, just handed me the receipt without saying a word.I mean who does that? HORRIBLE!!!
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Christian Fisher
Great people work at this one. I go EVERY morning. Friendly. Also, great owner. He let me borrow his cellphone when I locked mine in my car with my keys…during the no touch pandemic, too!!!
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Abbi Conley
I truly don’t like doing one-star reviews, but our experience, which included an inexplicable wait time, two of the three orders we placed being wrong not once, but twice (I ordered a long john and got a breakfast sandwich, which…huh?) and very rude staff requires it. I hope this was only a reflection of the individuals working at the time and not of the entire location.
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Therese Salinas
Waited over 15 minutes for my curbside order. I had to catch the attention of the employee and who told me there was so car make or model on the receipt. So instead of investigating why there was a car waiting in their designating spot she kept ignoring me. She didn’t even apologize. I contacted their customer service who told me their franchise would reach out to me. It’s been 3 weeks and no one has contacted me back.if you’re looking for the freshest, most delicious coffee and donuts quickly which their mission states… I would HIGHLY NOT recommend this place.
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