Long-running chain serving signature breakfast items & a variety of coffee drinks. Based on 538 reviews, the restaurant has received a rating of 3.6 stars. Price $
✔️ Dine-in ✔️ Drive-through ✔️ Delivery
Address:
24195 US Hwy 27, Lake Wales, FL 33859
Phone: (863) 676-4870
Hours
| Saturday | 5 AM–10 PM |
| Sunday | 6 AM–10 PM |
| Monday
(Labor Day)
|
5 AM–10 PM
Hours might differ
|
| Tuesday | 5 AM–10 PM |
| Wednesday | 5 AM–10 PM |
| Thursday | 5 AM–10 PM |
| Friday | 5 AM–10 PM |
Menu
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Photo Gallery
Reviews
Makeuplov13
Very disappointing. I ordered a dozen of donuts online and they just send what ever. Not what a picked. The iced matcha have too much ice ,I asked less ice. Also cup was not full. Really? Too much money for this . Also not so fresh donuts.
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Vanessa Robinson
I am a regular here for years. After today I will not ever come back anymore. I was n drive-thru I order my favorite frozen vanilla. A women that work their made my drink wrong. I ask for a refund she tells a blonde head guy with a mustache that I wanted a refund. They both said we can’t do a refund we don’t know how to. I said I want my money back I am n a hurry I have somewhere to be. The blond head guy and that women still wouldn’t give me my refund he gone go n remake the drink. I told them I will like to speak to a manager they both said they don’t know they manager number they can’t do a refund I told them I am not leaving until I get my money back or a store credit they still refuse to. I called the winter haven Florida location and spoke to a nice lady name Megan.i explain to Megan what is happening at the lake wales highway 27 location while I am still n Fri thru for over 10 minutes trying to get my money back. The worker’s Highway 27 location will not refund me I explain everything to her. The workers didn’t have on name tags. I ask for name they refuse Believe their names is Zari n blonde guy with ponytailafter 10 minutes they finally gave me my refund I will never come back to this location again. That’s crazy that they wouldn’t do a store crazy, refund , until I called the winter haven fl location now they wanna give me my refund. They could did that the first time making me late to my appointment.
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Melissa Harris
The spanish young girl employee was VERY RUDE & when I went back inside from the drive thru, because my iced coffee was wrong AGAIN , she tried to ignore me, but I got her attention & explained to her what I ordered & she wanted to ARGUE WITH ME, ABSOLUTELY REFUSED TO make it right!!! The corporate number on their sign inside DOES NOT WORK, so when you need to call them, Google it!! I love Dunkin Donuts, but I don’t like going to this store 9 times out of 10, my order will ALWAYS be wrong!!! EXCEPT when the Indian manager is there, he does care & he will make it right when he’s there.
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Donna J Pyne (FRANK’s MOMmy2012)
I ordered 3 breakfast tacos (for 3 people).
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Vanessa Hernandez
Went to this location for some breakfast before getting on the road for our roadtrip. I ordered a croissant (ham and swiss) that was on the menu for them to say they don’t carry that at their location. Then at the window, they gave us 5 munckins instead of the 10 we ordered and they proceeded to bicker in the back about how they heard us say 5 not 10- regardless we had already offered to pay the difference. All of that was so unnecessary of them especially in front of the customer. Do better with your employees Dunkin!
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Lumberjackmax
Second time I’ve ordered a coffee and it has not had any flavor at all. Not all staff must be trained on how to make the proper drinks. I can usually rely on a good coffee from this location but now it has began to decline
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Tj Knapp
worst Dunkin ever. Never has anything. Out of pumpkin and out of vanilla. I blame management because inventory isn’t that hard
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The Word Weaver
In general, I have been pleased with the lattes I get with Dunkin’ Donuts. But the one I got at this place was undrinkable. I believe it was just regular coffee with milk, not steamed, not espresso, not a latte.
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L C
I often go to the Lake Wales 27 location. Ordering through the app. Restaurant is often out of many items. Some employees give refunds when they are out of things others say it’s not possible. Then we were told we don’t make our Donuts fresh they come from a third party. Only thing they make fresh is hot sandwiches muffins and coffee. Asked why the *ell don’t I get closer to the window. Big truck 2 poles near the window. It’s hard to get close. Made to open the door as employees refuse to reach out window. Some employees have nasty attitudes. Told if I wanted hot food I needed to be closer to the front of the drive through line. What? I will go out of my way to go to a different Dunkin’.
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NG
Service was fine but the donuts are worse than grocery store bought! The chocolate icing isn’t neat and the jelly filled had all the granulated sugar rubbed off. The photo shows powdered sugar so that’s what was expected. The lack of filling has become expected but the terrible taste and texture shouldn’t be expected. So disappointing….
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