Long-running chain serving signature breakfast items & a variety of coffee drinks. Based on 420 reviews, the restaurant has received a rating of 3.6 stars. Price $
✔️ Dine-in ✔️ Drive-through ✔️ Delivery
Address:
11301 NW 27th Ave, Miami, FL 33167
Phone: (855) 336-6887
Hours
| Saturday | 5 AM–5 PM |
| Sunday | 5 AM–5 PM |
| Monday
(Labor Day)
|
5 AM–5 PM
Hours might differ
|
| Tuesday | 5 AM–5 PM |
| Wednesday | 5 AM–5 PM |
| Thursday | 5 AM–5 PM |
| Friday | 5 AM–5 PM |
Menu
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Photo Gallery
Reviews
Amanda
If I could give 0 stars I would. At 6am November 1st 2022, my sister and I were greeted with the upright most unprofessional customer service from the manager at this location.We pulled up to the drive through window and in a minute of us revising the menu the manager greeted us through the mic with attitude. She stated that we needed to pull up to the window because we were running up her timer. We do not come to Dunkin’ Donuts that often to know exactly what we want to order every time and in a minute of us being in the drive thru. We stated to the lady well we need to look at the menu to know what to order and if she could give us a second to find out. When we decided what we were going to order we politely told her through the mic that we were ready to order multiple times and we got no response. We then drove up to the window as she asked and were ignored. We then knocked on the window to get their attention and were signaled to now come inside the store. We then went inside and the manager told us that we were messing with her timer which gets her a bonus as she stated. When we tried to explain our part she spoke with high altitude tone in her voice and told us that she was not going to argue with us and that we would no longer be served by her. There was another employee there with the manager and the other was so kind and tried taking our order in the middle of her manager yelling. This type of customer service we have never experienced. We are disgusted and flabbergasted by this customer service especially coming from a manager and so early at that.
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Luis D Alameda
The manager from other peoples post related posts is still working there and has an incredibly disrespectful attitude at any point in the day.
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Dalia Gomez
Terrible service I always go to this particular location and never have a problem but today I could not believe it, I made my order and the man was very friendly at first but afterwards was very rude, I got off because I wanted to pick my donuts I didn’t even get asked that he was trying to hand me a box of donuts and I asked if i could pick out my donuts he decided not to help me and some man that came after made a big order and he was there preparing his order while I was just there waiting for someone to help me out. Luckily there was a nice lady that didn’t even work there and she prepared my box. I only gave 5 stars so this gets posted.
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Lesline Joseph
This establishment needs to be vetted properly and actually get people in there that wants to work. Customer service is horrible, food is disgusting and coffee is unacceptable. The poor attitude and terrible environment is depressing. This is a reflection of the neighborhood as well just downright unacceptable.
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Faith Hendriex
Asked for hibiscus tea with honey and lemon . They gave me chamomile and told me they were out of honey at the window. I confirmed hibiscus again at the window they said yes . This is not hibiscus. Hibiscus tea is pink. Nothing in the hole to stop the tea from spilling out like Starbucks.
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Penelope Avendano
The employee there who’s a young white girl (refused to tell me her name and was not wearing a name tag) forgot to give me my food and then when u went back 2 minutes later she threw my bag of food at me and gave me attitude and cursed at me. This ruined my entire morning and I will not be returning back to this location. This is unacceptable. She needs to be fired.
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winston webley
The staff looks filthy clothes dirty, the manager girl was wearing a bonet on her head it took 30 minutes to get my food then it was wrong. They don’t butter the toast even though I sent back the food 2 times to correct it the store is filthy needs renovations just dirty shouldn’t have stopped here
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Kay Cee
Never been to this location. Did not know it was located inside a gas station. But the sign is not hard to miss. The young man there hopefully is new & just unsure of himself. He will get better with greeting, speaking to customers so they hear and understand him. We have to be patient with new employees. Often times we get agitated during their training process. I ordered a dozen and a half bagels. A young lady (Deidre)assists (no pleasantries) but her entire demeanor was a lazy Saturday morning foot dragging around the house mood.
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Natalie hernandez
Every time i go to this Dunkin’ there’s an issue. The customer service is horrendous and the employees are not properly trained. I have never placed a big order, only small simple orders, and yet they always find a way to mess it up. There is no reason why it should take 30 minutes for one iced coffee and one sandwich.
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Marvin Baity Jr
I completed a mobile order on the go to for a caramel latte & sesame seed bagel through the drive thru. When I arrived, the representative stated that I needed to come inside to get my order because they just received my order. In all of the times I’ve done mobile orders, this was the FIRST time I was told that I needed to come inside to retrieve my order. Furthermore, I was told that they were out of sesame seed bagels. When I questioned why I had to come inside (especially since there were at least 3 cars ahead of me) I was told that I needed to wait 5 – 10 mins before coming through the drive thru. The logic of that just doesn’t make sense. I could pull up to the drive-thru and my order would completed with no problem, but because I did my order on the go, it’s an issue? What difference does it make? Isn’t it supposed to be more convenient to order online? With the attitude, rudeness and unprofessionalism of these reps, I asked the reps for my money back, but i was told they couldn’t do it. So I drove off with no coffee, no bagel, no money back. Very disappointed because overall, I’m very satisfied with Dunkin, but thus was the WORST experience I ever had visiting one of the locations.
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