Long-running chain serving signature breakfast items & a variety of coffee drinks. Based on 234 reviews, the restaurant has received a rating of 3.5 stars. Price $
✔️ Dine-in ✔️ Drive-through ✔️ Delivery
Address:
190 Carroll Island Rd, Middle River, MD 21220
Phone: (410) 335-2445
Hours
Monday
(Labor Day)
|
4:30 AM–9 PM
Hours might differ
|
Tuesday | 4:30 AM–9 PM |
Wednesday | 4:30 AM–9 PM |
Thursday | 4:30 AM–9 PM |
Friday | 4:30 AM–9 PM |
Saturday | 4:30 AM–9 PM |
Sunday | 4:30 AM–9 PM |
Menu
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Photo Gallery
Reviews
Dee T
Walked in to order because drive thru had 6 cars. Waited a few minutes then an employee said there would be a long wait because the drive thru is long & there is only 3 people working Customer asked if drive thru was prioritized & she said yes. All 3 employees were talking about how ridiculous it was to have 3 people working and if people wait it wasn’t their fault. Several times the taller employee said she was over this job. Come out to 7 cars in drive thru. Not at all customer friendly or pride in their job. Maybe a manager on site would be helpful or additional training. Going to DD closer to home they definitely like their jobs & customers.
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B C
This was one of the worst experiences at this location. I had a half hour to get to work (which was right around the corner) waited in line just to order for 15-18 minutes (it was me and a car at the speaker). After I said my order, they repeated it back and never told me how much it was, which you should cause not everyone uses credit card. Pulled up to the windown to find the girl taking money texting on her phone, no wonder everything was super slow, she finished her text before even greeting me. When I received my drink the first time they put no whipped cream in it, told them then double checked the receipt, yes I did and also had to pay for it (shouldn’t have to pay for it if the photo in the board shows the drink with it, hello false advertisement). When I got it back I put it in the holder and didnt touch it until I got in to work….where I found a hair in it. No it wasn’t mine as it was IN the coffee mixture. The whole time I was at dunkin took a total of 27 minutes. I have never waited that long, nor had this back of service. At least my sandwich I got was hot, correct and with no hair in it.
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Diamond Mccleave
I went through the drive thru this morning, on may 28th. Worst mistake one of your employees who was white & a women. Messed up my order I asked for 15 mini donuts she told me it doesn’t come in that count. I said okay but your manager gave me 15! Count before that’s, why I am a little taking back by your comment. Then I asked for a hot tea with 3 lemons & 9 sugars, your employee kept talking over me then proceeded to ask me over over do I want the hot tea I said yes three times. Lastly I ask for onion bagel she tells me we do not have that kind of bagel with a attitude. Long story short she gave me a cold medium tea with no lemons & 3 sugars & a regular bagel no blue cheese or butter on it. The only thing she got right was my mini donuts.
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Kimberly Dorffner
We LOVE this location, but we will literally only go if we know Heather is working. She’s so pleasant to interact with and seems to be the only person who can get orders done correctly. She’s such a blessing to this location. Heather deserves a raise and a promotion!
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Sophie Munchel
As usual the employees are super super rude, like HOW do you not correct this problem?! It’s always the two boys, when they’re working together forget it, it WILL be a problem
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Hannah Harkaway
THEY HARDLY PUT ANY CREME CHEESE ON THE BAGEL!!!!!! And they burn it too. Don’t get anything from this dunkin……
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DMac
Horrible customer service attitude every time we go. People have forgotten basic communication skills. Very sad.
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Stacy Spivey-Mullinix
The best first cup in town! The manager is always smiling polite and will to make your day better.
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Cindy Redmond
Probably the worst dunkin donuts ever. The donuts are old but that’s not even the bad part if you don’t want to wait on ppl don’t work customer service is all I’m going to say he didn’t give me proper donut I asked for mixed I got 2 of the 4 they had out I was literally afraid to correct the guy that’s how rude he was n that’s if I did make out what he was saying he definitely didn’t want to be there. So seeing as I I literally work in the same shopping center I will not be back I drive to another dunkin donuts. Maybe focus on customer service instead of scrubbing a clean wall which was odd with help wanted signs all over no wonder. Honestly they couldn’t handle my small order I will not be back.
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Dilip Shrestha
Customer service is not good both of them are busy in cell phone even they don’t know iam standing in front of register for 5 minute both of them disrespect to me I ask the hot coffee but they give me cold coffee
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