Long-running chain serving signature breakfast items & a variety of coffee drinks. Based on 65 reviews, the restaurant has received a rating of 3.0 stars. Price $
✔️ Dine-in ✔️ Drive-through ✔️ Delivery
Address:
3634 Pottsville Pike, Reading, PA 19605
Phone: (610) 621-2940
Hours
Wednesday | 5 AM–9 PM |
Thursday | 5 AM–9 PM |
Friday | 5 AM–9 PM |
Saturday | 5 AM–9 PM |
Sunday | 5 AM–9 PM |
Monday | 5 AM–9 PM |
Tuesday | 5 AM–9 PM |
Menu
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Reviews
Michael Tyson
Unfortunately it’s the closest Dunkin to my house and EVERYTIME I go their, it’s horrific! I would rather travel 15 mins to Dunkin on Carbon St rather then go here. There is absolutely no customer services skills from any of the staff. Management seems to be MIA 99 percent of the time. Every employee I come in contact with seems to hate there job. My drinks are incorrect 9/10 times and I have to return to get them to fix it or get a refund. There isn’t no pep in anyone so step. Always young kids making drinks incorrectly and being rude on top of it all. Like I s aid I was would rather drive 20 mins I am other Dunkin then go here. I go to Dunkin 1-2 a day so they are missing out on a good customer.
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Jennie Hafer
If I could give zero stars I would. First horrible experience here. I’m am very disappointed. I had to wait 20 min then go in from the drive through to get cold food. Plus the ice in my iced coffees were melted. And they thought that was ok to give me. Horrible experience!!!!
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Emily Good
Consistently forgets the cream cheese on the side. When ordering a bagel it’s either burnt or not crunchy included. Either overflows the coffees and leaves a mess or doesn’t fill the cup all the way. Appears to be new staff. Unhappy to say the least.
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WHY?BECAUSE I CAN DO THAT!
Hands down dunkin coffee is the best! When its made right. A few months ago I was received poor service at the 5th st location due to on crew member who was very unpolite and always seemed to intentionally not make my coffee correctly. Rather than complain and get the young in trouble I choose to go to a different location. Well…. Due to the fact of remodeling now this employee is at the location here and its starting to happen all over again. I am not one to cost anybody their job but I do feel this employee should take his job a little more serious or find a different field of work maybe one that deals less with public interaction, my suggestion to you is maybe have a 1 on 1 sit down talk and explain how good service goes a long way with customer interaction. If things dont soon get resolved I am willing to take my business elsewhere. I will say other than that one employee the service has always been good. Hopefully this doesnt get overlooked. Thank you gor your time reading this.
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Jesse Anthony
Go to the drive through at 730am…”we’re closed” Meanwhile two employees are outside giggling sharing a “cigarette” There’s a couple great employees here that are dragged down by a ton of terrible ones. This place is in DESPERATE need of MANAGEMENT. Brand new store that constantly has trash in the parking lot, stickers all over the new screens from taping up what they are out of/what hours they feel like opening that particular day. It’s a 50/50 shot you get what you want/they have what you want….good luck.
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Rachel Derr
If I could give zero stars to this Dunkin’ I would. Every single person that works here has a horrible attitude, get a new job if you don’t like it. I pull up to the drive through and get a rude “what do you want”. The coffee is always watered down or skimped out completely. My cup of coffee was half empty when I got it. Do not go to this Dunkin’. This store needs to be shut down.
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Jackie Ruyak
Just ordered through the mobile app and this is what I got! Milk and sugar and whipped cream! No coffee. No ice! I’ve NEVER ever had an issue with Dunkin until today! Very disappointed! Teach your staff how to make the drinks properly! Or hire new staff! Just wasted money for a cup of milk and whipped cream! DO BETTER Dunkin! I will NEVER order from this Dunkin again!
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Michelle Betances
The worst Dunkin’ Donuts there is! If I could give 0 stars I would. It’s just a bunch of young kids working and everything is a joke there is no management to keep things moving. They are extremely slow!
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Edward Schwambach
Terrible service. Says it closes at 9pm. That should mean your served till 9, then do closing chores. I’ve shown up numerous times at 8:35-8:45 just to be told they are closed or already threw out the cold coffee. Wawa is right next door, I guess that’s my new spot.
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Isela Caples
Place is clean, personnel friendly, food, meaning the donuts are not very fresh. I miss the old days when each place made their own donuts.
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