Long-running chain serving signature breakfast items & a variety of coffee drinks. Based on 449 reviews, the restaurant has received a rating of 3.5 stars. Price $
✔️ Dine-in ✔️ Drive-through ✔️ Delivery
Address:
433 Chestnut St, Oneonta, NY 13820
Phone: (607) 431-9642
Hours
Tuesday | 4 AM–9 PM |
Wednesday | 4 AM–9 PM |
Thursday | 4 AM–9 PM |
Friday | 4 AM–9 PM |
Saturday | 4 AM–8 PM |
Sunday | 4 AM–9 PM |
Monday | 4 AM–9 PM |
Menu
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Photo Gallery
Reviews
Linda DeLong
Most convenient for me on my commute to work however the quality and service have gone way down hill recently. While I understand that many places are short staffed that should not cause the food and service to be sub par. Sausage sandwiches on bagels are being made with sausage patties that are about half the size of the bagel and always over cooked, service is extremely slow and this morning when i stopped one of the workers was spewing profanities and not quietly. Personally I don’t want to hear that at a place of business or anywhere for that matter. Four vehicles pulled into the drive-thru and backed back out and left because the line wasn’t moving.
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G K (GavOwnsYou)
Absolute worst Dunkin Donuts ever. This place should be shut down. The staff ignores you and are rude when they talk to you. Went there on June 19 at 2:30 PM, the heavy set girl working is the rudest and most anti-customer service person I have ever met. Hates her job and it is obvious. 1/2 hour wait for some donuts and an iced coffee.
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Chad Abrams
The drink I got was good. The customer service, however, was pathetic. First I had to wait forever because staff was talking to each other and not paying attention. Then they wouldn’t honor a deal on my app that ALL other Dunkin I go to has no problem with. The lady wouldn’t even try scanning my rewards ID for the deal. Not only that, but then the lady started cursing and using foul language. I’ll never come back to this location ever again. The wait was too long. And the service was lousy!!!!
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CAPTAINSAVAGETTV
Worst dunkin ever… Pretty sad you can get a delivery package faster than getting served through the drive thru. Waiting 20 minutes for 3 drinks is unheard of!!!!! Only one employee working rest on the phone and talking to each other!!!
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Robert
Ordered a large iced coffe and sausage egg and cheese sandwhich. Sat in the drive though line for 28 minutes to be charged for someone elses food. Then given a hot coffe. And an egg and cheese sandwhich with no sausage.
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Alyssa Carey
Waited for at least a half hour, they messed up my drink and I asked them to fix it, which they did. Then I realize after I left I never looked to make sure I had the right food. I ordered the grilled ham and cheese melt… there was no ham on it and the bread was rock hard. The cheese was also not even on the sandwich, it was along the entire outside. Absolutely terrible wait and not the first time my food has came out horrible. Will not be going there again.
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Nicole
Today it took about 25 minutes to get from the entrance til our food came at the drive through . Staff didn’t know how to operate the register. The order was wrong all three items were not what I asked for . I was given an attitude because I asked for the correct drink instead of what they gave me .
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Josh Bateman
Terrible service! 20 min wait! Avocado toast was not toasted and then they didn’t put the topping on it if anybody’s ever had the avocado toast the avocado is truly gross without the topping. Young lady was obviously new and rude even though she had 6 other employees backing her up. 7 staff, it took 20 minutes and still messed up the order!
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Bri Finch
The worst experience I’ve EVER had on 2/19/23 around 4:40pm in the drive through with a work named Sarah! This has been my favorite location for years, I’ve spent way too much money there and have NEVER been treated so awful! Sarah had my child crying! I wish it’d let me post the video!!! I can promise I’ll never go back until she’s gone! I LOVED the old manger and hers great things about the new male manger but god awful employee he has!
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Annie W
The last time we came here they messed up our order and gave us 3 coffees instead of a coffee and a hot chocolate and they couldn’t refund us so the tried giving us 1 donut to make up the difference and we had to tell them a coffee cost more than 1 donut! This time we ordered the new grilled cheese sandwich and it was just slapped together and the cheese not even melted. The quality of these fast food chains has gone down hill, nobody cares about the product and quality and appearance of food anymore it’s sad
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