Long-running chain serving signature breakfast items & a variety of coffee drinks. Based on 169 reviews, the restaurant has received a rating of 3.7 stars. Price $
✔️ Dine-in ✔️ Takeout ✔️ No delivery
Address:
9520 Carousel Ctr. Dr Carousel Mall, Unit 9520, Syracuse, NY 13290
Phone: (315) 476-0747
Hours
Tuesday | 8 AM–7:30 PM |
Wednesday | 8 AM–7:30 PM |
Thursday | 8 AM–7:30 PM |
Friday | 8 AM–9:30 PM |
Saturday | 9 AM–9:30 PM |
Sunday | 9 AM–6:30 PM |
Monday | 9 AM–7 PM |
Menu
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Photo Gallery
Reviews
Yvette Williams
No Customer service thank you, and this is how my large hot chocolate with whipped cream looked within a few moments after ordering. I even asked if they added the whip cream, before walking straight to the food court and opening up my cup.
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Renee C
Right in the mall. Drinks were good. Service ok. Usually, I use the app but decided to order at the counter since I was there. First, no one at the counter, so I used touch screen. Then, when I had issues, the clerk just looked at me. No help. Drinks were fine, though.
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Ms. C
These crew at this location are very nice, I asked for sugar and Val stopped what she was doing & didn’t hesitate to get me some. Unlike all other DD I go too you can’t ask for nothing xtra bc them employees give you attitude for simple xtra cream & sugar.
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Julia McCracken
I go there every morning before work & all the ladies are sweethearts! They remember my coffee & make it perfect everytime. ❤️
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SHAHID HAMAD
I was standing in line Cashier “Victoria T.” was doing outstanding job and the crew was making a big order for one customer, while delivering that big order they even read it out for customer, crew was working harmoniously, everybody knew what they are required to do, meanwhile cashier had two challenging customers, cashier handled them patiently and professionally, the drink station crew started asking for drink orders from the people in line and started their drinks while cashier was handling the challenging customer, which made the cash out process for the people waiting in line super fast, outstanding teamwork , I was impressed with the cashiers level of patience. The whole team deserve to be appreciated , and the cashier should be recognized ✨ for delivering amazing customer service.
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Ryan Hoffman
Fine Dunkin as far as the drinks and food goes but the line moved extremely slow even though they had a few people working.
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Matthew Southworth
Daily, I order 6 shots of espresso at other locations. Today, I was at destiny, so I decided to save a trip and buy my espresso while I was there. 6 shots should be at least 10 Oz of espresso at 1.5 Oz a piece(again, I do this every day)… I recorded a splash of espresso at the bottom of my small cup and the employees insisted it was 6 shots. They flat out robbed me. The help at this location need training on products and service BADLY
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Monica Page
I usually get coffee, don’t usually get food but if I do it good.
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Kyle Barbagallo
Had an Important meeting at Destiny. Was Late, due to the service level at this location. Took 20 minutes to get a hot large hot coffee. I had 3 people in front of me. Should of been a 5 minute process. Was skipped 2 times while waiting for pick up. This seems to be an going issue with this location. 3 ppl should be enough to meet demand. Not here. Get more staff or new procedures.
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Julia Barrett
The coffee was super watered down and tasted so bad. I have never had coffee this bad before
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