Long-running chain serving signature breakfast items & a variety of coffee drinks. Based on 126 reviews, the restaurant has received a rating of 3.3 stars. Price $
✔️ Dine-in ✔️ Drive-through ✔️ Delivery
Address:
100 CT-37, New Fairfield, CT 06812
Phone: (203) 885-0903
Hours
Wednesday | 5 AM–9 PM |
Thursday | 5 AM–9 PM |
Friday | 5 AM–9 PM |
Saturday | 5 AM–9 PM |
Sunday | 6 AM–9 PM |
Monday | 5 AM–9 PM |
Tuesday | 5 AM–9 PM |
Menu
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Photo Gallery
Reviews
JP D
I’ve ordered there a couple times and hit or miss with the food. But this time I did a mobile order pickup and the machines were down. the high schoolers working there didn’t know how to get me a refund or cancel the order and then their friends not working, just hanging out were yelling extremely inappropriate things without the workers telling them to stop in front of customers
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Systems Spec
Tried bacon avocado toast this morning! Got a smudge of avocado spread and 4 tiny pieces of bacon. See for yourself. This is nothing as advertised. @dunkindonuts please pay attention to the way your products are actually delivered at the coffee shops.
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Carina
This Dunkin is very unprofessional. The employees are constantly inviting friends in, and doing inappropriate activities while working. For instance driving around the parking lot during shifts, and talking bad about customers. As well as this bad behavior, they never communicate to customers when their online order is sold out. If I hadn’t asked about it I would’ve walked out paying for food I didn’t get. Also the wait for food can take a very long time, and the employees often forget about orders. All of these examples have happened multiple times with multiple employees. On the other hand the food is fine, occasionally a bad batch, but that is no excuse. I can’t stress to you enough, do not eat here unless you are ready for an immature service experience.
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Tiffany Jackson
I think his name is Richard. Every time I come to this Dunkin he and the lady at the drive thru window have the worst attitudes. Every time I try to activate my offers on my Dunkin page he rolls his eyes and ignores me when I ask him questions as to what he’s doing with my phone when he grabs it out of my hand, instead of simply showing how to make the process easier. And the majority of the time my order is completely wrong anyway. Worst Dunkin.
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Howard
I never miss a day of Dunkin’ & This Dunkin’ is the only one i will go to. The staff is like family. Richard, Crystal, & the gang always have a smile on their face and make the experience the best.
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Chelsea Immen
I’m here most mornings and my order is always ready for me with a smile from the team when I walk in – can’t recommend this location highly enough – staff is fantastic.
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Robert Sal
Typical wait in the drive thru is about 20+ minutes, so expect to be late. They reel you in because you can’t see the length of the drive thru line until you get into the line, and then there is no way to turn out of it, so you’re stuck no matter what. Basically, if you see 2 cars or more in the drive thru, expect to sit there for at least 20 minutes. The orders are always correct, but sometimes the coffee is cold. Bad location overall.
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Veronica Moore
window service is courteous and professional. coffee is always burnt.
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Josh Marriott
It just doesn’t feel like the staff is well managed. Far too often they give me a hot coffee when I’ve asked for iced. Also after I order at the drive-thru I’ll get to the pick-up window and they ask me what I got again. They’re always pleasant and they always correct the order without issue (which is why I didn’t just give 1 star), but they’re just a little sloppy.
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Ashley Keenan
This is actually one of the worst that I have been to. No matter what time of day I visit something in the order is messed up. The staff at the drive-thru sound far less than enthusiastic, as if they can’t be bothered to answer or take your order. The food is often put in bags upside down or messy. Either the staff should be retrained or new staff all together should be hired. Just a bad experience every time.
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