Long-running chain serving signature breakfast items & a variety of coffee drinks. Based on 226 reviews, the restaurant has received a rating of 4.1 stars. Price $
✔️ Dine-in ✔️ Drive-through ✔️ Delivery
Address:
201 Thomaston Ave, Waterbury, CT 06702
Phone: (203) 574-0784
Hours
Saturday | 4:30 AM–7 PM |
Sunday | 5 AM–7 PM |
Monday
(Labor Day)
|
4:30 AM–7 PM
Hours might differ
|
Tuesday | 4:30 AM–7 PM |
Wednesday | 4:30 AM–7 PM |
Thursday | 4:30 AM–7 PM |
Friday | 4:30 AM–7 PM |
Menu
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Photo Gallery
Reviews
Kathrynouellette
They always make our coffees just right! They always know our order before we even ask!! Toya is our favorite employee they have. She always ask how we are doing, and she is always so sweet!!
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Sam Grimsley
The staff here are outstanding and always keeps me coming back! The staff like Latoya and Julissa are always happy to take orders and do it right. Frozen drinks are a must. This dunkin is highly recommended.
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lili the awsumnes
I ordered a big order through the drive through and despite the line being long and the workers being busy, the workers were so nice and such in a good mood. They had a good crew working together. I appreciate them because usually you’d get attitude because of the circumstances but they were so positive. (08/05/22 morning crew)
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Amber Ruemmele
I go here all the time before work to get my coffee and Elena is always so polite when I order from her and she ALWAYS makes my coffee just right !
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Kevin Harrison Jr
Definitely don’t bother going after 7am, otherwise you’re pretty much guaranteed to wait 20+ mins! SAVE YOUR MONEY!! I only ordered a BE&C on an English muffin, waited 23 mins in line because going inside was no faster. They were SO unorganized, the guy literally asked me was I “waiting to order”, after I’d been waiting in front of the speaker for several minutes smh. I get to the register, not only was my food not ready but I had to pull up & wait even LONGER for my one sandwich because nobody made it. Then I finally get my food, the muffin was soggy/cold/not toasted, the extra bacon I ordered was non existent, not to mention it was thrown together very sloppily! It looked as if someone stepped on it!! I was late for work because of this craziness & didn’t even enjoy my breakfast. I understand ppl are in training & that technology fails us at times, but 20 mins in a drive up is ridiculous. At this point morning rush should be expected at any place serving breakfast, so there’s no excuse. There needs to be better management. This is one of several bad experiences I’ve had at this store. Last time I went, there were flies everywhere & every table was sticky with crumbs galore! Never go here, they’re the worst!!
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Nicole Lavietes
Food was awful. Employees seemed rushed.
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Jillian Mara
The customer service is very good, they serve their customers very quickly. AND the way they make their refreshers and coffee is devine. I recommend going to this Dunkin anytime.
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Bonnie “Cookie” Pozarlik
Wonderful staff. Always a pleasure
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Jeannette Roman
I go every morning before work and get my ice coffee and bite to go.. their fast and friendly..
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Tellsit Likeitis
Honestly, the employees and customer service here save this review by several stars. If it wasn’t for them, I’d give it NO stars. I know Waterbury gets a bad rep and sometimes unfairly. But this plaza is, by far, the WORST retail spot around. I think every single employee at Dunkin should get at least a dollar raise, if not more, for taking their lives in their hands everyday. You can’t even put your car in park here without some level of riffraff going on. And make sure when you’re in line at the drivethru to NEVER idle at the break in the lot where other cars are trying to exit. A very sticky situation indeed. If you decide to forego the drivethru and go inside, be sure to have your wallet or purse QUADRUPLE-wrapped around you. Them hawks be waitin…trust me
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