Long-running chain serving signature breakfast items & a variety of coffee drinks. Based on 113 reviews, the restaurant has received a rating of 3.4 stars. Price $
✔️ Dine-in ✔️ Drive-through ✔️ Delivery
Address:
1261 Hopmeadow St, Simsbury, CT 06070
Phone: (860) 217-9006
Hours
| Saturday | 5 AM–8 PM |
| Sunday | 5 AM–8 PM |
| Monday
(Labor Day)
|
5 AM–8 PM
Hours might differ
|
| Tuesday | 5 AM–8 PM |
| Wednesday | 5 AM–8 PM |
| Thursday | 5 AM–8 PM |
| Friday | 5 AM–8 PM |
Menu
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Photo Gallery
Reviews
Tara Landon
Purchased a small coffee (ended up dripping all over me because the lids don’t fit right) 2 glazed donuts and a bacon egg and cheese ww that was cold. I literally stood there for over 5 minutes after I ordered while they took three orders in the drive through and served them first. It was a waste of my money and clearly my time….
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A B
I don’t even want to give 1 star and definitely won’t be back. Went inside to get a coffee there were approximately 6 kids working. There was 1 other person already there. Waited to order (there is no, order here sign), none of the staff acknowledged me or the other person. Turns out the other person had already been waiting over 5 minutes without any of the staff trying to help them. Total lack of customer service. I don’t see why they don’t greet customers or ask if someone needs anything. Several of the kids were just walking back and forth behind the counter not really doing anything. The ice coffee I ordered tasted burnt and was really gross. Reinforces why I don’t like dunkin.
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Marina Perevozchikova
This was a terrible experience. DO NO COME HERE. I spent 20 minutes in the drive-through and there was only one other person there. The two people working there weren’t even rushing to do anything. They were just standing there and talking. Not only was the service awful, but they also somehow managed to make the drinks completely wrong. It was disgusting and a waste of ten dollars. They obviously have no idea what proportions are because the macchiato I asked for was straight-up water. Ice cubes with a tiny hint of coffee. Not even. It was beyond terrible. Do not come here on Tuesdays at 5. This experience has made me never want to get coffee again. How do you mess up such a simple order?? Just pour in exactly what you are told. How on earth do you mess that up. I hate this place.
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Sabina Starzynski
I order online. When I come pick up, was saying order in process but no one do nothing…finally I ask so they star working on. They give me order uncompleted. So I must wait again for rest. No sorry, no nothing. Now both kid’s are sick after sandwiches so…definitely not recommended. That was my last time there.
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Niki Berry
The coffee we ordered tasted good, the only thing that made the experience a three star one is simply the cleanliness of the place. The glass of the display case was filthy with smear stains and crumbs. The floors had debris along with sticky stains left throughout the store. The tables were not wiped down as they too had spills dried on the tables and the station where you get straws was dirty with dried residue as well. There was also a weird smell in the store, probably some kind of cleaning product somewhere or a warm machine, but it was not what you’d expect going into a coffee shop. Smelled no coffee or warm pastries like you would at every other Dunkin Donuts. The place was far too plain and wide with no real comfortable atmosphere to make you feel you’re in a coffee shop, it gives the vibe of being more or less in a dirty hospital cafeteria. The baristas were pleasant enough, but seemed more focused on chatting to each other than keeping themselves busy. Two girls were working on stocking the display case while another made drinks as two others stood around chatting to the whole lot of them. While it is nice seeing a team have fun talking to each other, one of the others that were just standing around should have helped in either drinks, stocking, or cleaning the filthy cafe while they talked. It is doabl it works. Will I be back to this spot? No, it was too dirty, smelled gross, and way too loud with chatter from just them alone. Wasn’t a warm, comfy place to get coffee so I’ll keep going to my old location instead.
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Jon Waskan
I hate leaving bad reviews. This is someone’s business and livelihood. Still, I’m clearly not alone in my dissatisfaction with this location. What prompted my review is the strange taste (cleaner? freezer burn?) of their hot sandwiches. Thought it was a one off, but no. I now drive to East Granby to get sanwiches that don’t taste bad (if not dangerous). To the owner: Please try your own product. Is it something you would feed your kids? Let me know when the problem is fixed, and I’ll try again.
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Norman W
Forced to get coffee black because franchise owner discriminates against non-dairy customers wanted extra $.50 for almond milk shame on greedy owner shame shame so if I get milk sugar and or cream and sugar it not extra I wouldn’t get charged extra and if they aren’t putting those ingredients in a coffee they save that amount and almond milk wouldn’t be as much as milk and sugar discriminates against non-dairy customers
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Diane Reynolds
Not managed well. Never know when this will happen – and it has happened more than once – the line is long, worse because the lobby is closed. This means can’t go in to pickup on the go app order, have to wait in line. 20 minute wait to get through the drive-thru line. Then driving home, something we ordered is missing from the food. Don’t have time to wait in the long drive thru line for another 15-20 minutes. And too many times to count the coffee is not made correctly.
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Derek S
The workers here are working hard to keep the line from spilling out into the road. This location needs more workers and higher salary!
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Mark Salagornik
Came at 4 and doors are closed … wouldn’t let me in, Lazy workers. Bad location don’t go here
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