Long-running chain serving signature breakfast items & a variety of coffee drinks. Based on 243 reviews, the restaurant has received a rating of 3.9 stars. Price $
✔️ Dine-in ✔️ Drive-through ✔️ Delivery
Address:
1949 Silas Deane Hwy, Rocky Hill, CT 06067
Phone: (860) 513-1336
Hours
Saturday | 5 AM–10 PM |
Sunday | 5 AM–10 PM |
Monday
(Labor Day)
|
5 AM–10 PM
Hours might differ
|
Tuesday | 5 AM–10 PM |
Wednesday | 5 AM–10 PM |
Thursday | 5 AM–10 PM |
Friday | 5 AM–10 PM |
Menu
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Photo Gallery
Reviews
Jeffrey Rodriguez
If I could give ZERO stars I would. This is the absolute worst Dunkin around. Being that I live so close to this location, I’ve tried so many times to give this place the benefit of the doubt but this last trip was the final straw. Had to wait to even place my order (plain bagel not toasted with cream cheese) so they could “catch up.” Get to the window after 10 minutes of waiting, just for the young girl to not even acknowledge us, no “How are you?” Not even a smile. After a few minutes this rude girl asks what my order was and before even finishing my sentence walks away. Next employee comes to the window, a younger guy semi nicer than the girl, proceeds to ask AGAIN what my order is, just to tell me they don’t have plain bagels (could have told me this 10 min ago when I ordered). I said give me whatever the heck you guys have, honestly. Then a THIRD employee asks us if we had something with caramel…NO. I would have found this situation comical, and I did the first 2 times it has happened to me at this location. But now, being the 3rd time this has happened here I am done coming here. We finally got our food after 15 to 20 min of waiting in a FAST FOOD DRIVE THRU, and when I say this I mean I was handed the bag and they just walked away. I said “you all have a nice day” nobody said anything back. HORRIBLE HORRIBLE HORRIBLE MISERABLE WORKERS. And minimum wage is how much?! Retraining and rehiring is a must here, I worked in food service for 10 years and my first job was Dunkin. I’ll always give restaurant employees the benefit of the doubt, but I just can’t with this one.
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Jillian Webber
DO NOT BUY FROM HERE OR ANY ON SILAS DEAN HIGHWAY THEY ARE OWNED BY THE SAME PERSON Worst experience ever at a Dunkin’ Donuts. I was in the drive through and someone in the drive through in front of me decided it was a drive up window to deliver things to the workers. When me and my husband said something about this, the girl made crying faces like she was making fun of us and proceeded to make fun of us in laugh and say she could do whatever she wanted to do because she was the franchise owner. Then when we pulled to the window, staff refused to serve us. Because of how we had talked to the franchise owner about questioning why she was delivering out of drive through window. When there’s a door you can walk through….
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u don’t need my name
Every time I go there my order is continuously never made right, now I have to go to a different Dunkin because of the continuous inconvenience even though it’s right down the street from my job my manager and my coworker say the same thing about this Dunkin
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Ramya Nekkalapu
Bought a hot caramel latte and it turned out to be at room temperature, not even warm. If I want a cold coffee I would have ordered one!!
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Robert Castelle
Worst customer experience. Customers are leaving their half fulfilled orders on the counter and walking out in frustration! I was asked five times to repeat my order over the course of 15 minutes. 15 minutes to complete an order of 1 medium coffee and two donuts. And they aren’t even that busy.
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susan bunny
Coffee was perfect no complaints about that. Donuts weren’t tasting fresh. Team in there working nice ,polite and friendly.
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Brigette Roche
Marchaniek was such a nice lady
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Bill Furman
I love their coffee and bagels
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Shereene Witter
Worst customer service ever they mess on my order i told them that’s not i order the girl give me an attitude close the window in my face telling she busy i said not my problem you guys mess up my order i ask her for my change back they didn’t want give it to me i work across the street rather drive 10 minutes up the street to Starbuck u get the best there no issue when i go there i hope the manager will see this .fyi i will make sure i tell my coworkers never to go there again i rather give no star but it won’t post
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Cristina
They are unprofessional. They don’t apologize for their mistakes. They don’t make the cold foams right. I get it for the cold foam. I have ordered 7 in the last 2 weeks and all with whip cream no cold foam. I have seen them put the whip cream on top not cold foam. There is one time I asked if it cold foam just to see her answer and she stuttered and she said she put cold foam when I seen her use the whip cream bottle. Not hard to say you don’t have cold foam. Poor customer service. We get food and donuts without napkins. If you are getting food or donuts which can become messy then they should supply napkins.
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