Long-running chain serving signature breakfast items & a variety of coffee drinks. Based on 152 reviews, the restaurant has received a rating of 3.8 stars. Price $
✔️ Dine-in ✔️ Curbside pickup ✔️ Delivery
Address:
1203 Highland Ave, Needham, MA 02494
Phone: (781) 449-2825
Hours
Monday
(Labor Day)
|
5 AM–7 PM
Hours might differ
|
Tuesday | 5 AM–7 PM |
Wednesday | 5 AM–7 PM |
Thursday | 5 AM–7 PM |
Friday | 5 AM–7 PM |
Saturday | 5 AM–7 PM |
Sunday | 5 AM–7 PM |
Menu
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Photo Gallery
Reviews
Yasmine R
My family and I ordered 2 avocado toasts and it came completely black and burnt. I wasn’t going to let my 7 yr old son eat burnt toast so I went back and asked them if this black toast is even OK to consume. The woman behind the counter continued to say “yeah” very rudely might i add, so I asked her to re-make it. After she made the toast, she tossed it across the table without saying anything, not even apologizing. Terrible customer service, and serving unacceptable food!
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Stephanie G.
Customer service was excellent. I appreciate the professionalism and maturity of the staff here! I had pleasant customer experience!!
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John Lank
Asked for 2 glazed donuts and got 2 chocolate donuts. If the employees weren’t speaking in a foreign language and could understand English they might get your order right.
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Loyalty Exterior Solutions
Came in for 12 Fronde coffees, 12 sandwiches and one dozen of donuts. Was well taken care of. Thanks team
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krystal vezina
They are super slow for having 3 plus people working. That all barely speak English so when you order something via mobile order they still don’t get the order right. Once I ordered a sandwich on a plain bagel and they still put it on a croissant. Then today I order a plain bagel with strawberry cream cheese and they put plain. And my bagel was cold by the time I got the coffee.
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Claire K
This location is hit or miss depending on the day and how busy they are. Some of the issues are not their fault (the app doesn’t allow for all the details), but staff is still very unfriendly and my order is rarely correct (incorrect 90-95% of time). That being said, I love DD and so happy to have it in neighborhood, so hopefully owner can just step up the training a bit.
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Carlos Duarte
long time waiting for my order to be ready the employees keep talking and don’t worry about work and leave us waiting as if there was no one inside the dunkin. I had a bad experience at this dunkin and I don’t recommend it 1/10
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Muhammad Zaky
Just terrible! I don’t know what else to say. They mock you and say bad things about you in Spanish thinking you don’t understand. Zero customer service, very willing to give one hard time. Wanted to split the dozen of donuts I ordered in two half dozen boxes they won’t do it, first they say we don’t know how then they say we “charge by box here”.A guy came from the end of the other end of the store to turn it into a rough argument at 6:30 am. Difinitly do not trust this place for children. Unsafe unfriendly place, once you step in there you’ll know what I mean.
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Barry Boyd
Oct 4 – 3pm
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m corrado
One of the worst DD ever so slow and unorganized.I ordered a coffee cream only ,got regular. I explained to the women behind the counter what the problem was ,she got me the correct order without saying one word to me no hello ,no how can I help you,no I’m sorry we made a mistake, NOTHING, no words were spoken,she just looked at me with a blank dazed expression on her face.Eventually it got the right coffee. Atrocious service. Who trains these people.Go there to see how NOT to run a business
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