Long-running chain serving signature breakfast items & a variety of coffee drinks. Based on 61 reviews, the restaurant has received a rating of 4.0 stars. Price $
✔️ Dine-in ✔️ Takeout ✔️ Delivery
Address:
9 1/2 Paradise Rd, Salem, MA 01970
Phone: (978) 741-0000
Hours
Monday
(Labor Day)
|
6 AM–7 PM
Hours might differ
|
Tuesday | 6 AM–7 PM |
Wednesday | 6 AM–7 PM |
Thursday | 6 AM–7 PM |
Friday | 6 AM–7 PM |
Saturday | 6 AM–7 PM |
Sunday | 6 AM–7 PM |
Menu
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Photo Gallery
Reviews
Tim A.
Experience 1. Walking to the register, I hear four employees discussing how much they despise speaking English to customers, in English ironically enough. Some what confused I ordered.
Rosmarie E . Engl
The staff was very friendly. Although the English language is for some employers a bit a battle
cristian cabrera
This review is for a HORRIBLE & RACIALLY MOTIVATED event that happened to my sister. She visited this location & placed her order for some food. When she paid, she let them know they can keep the change as a tip, to which the employee gave a rude & annoyed look towards my sister who was only trying to be generous. Then, after she left she realized the employees did not include the 2 sandwiches she had ordered and paid for, so she went back to the Dunkin to see if they had it. When she came back into the store, my sister tried to get help but the workers ignored her. A gentleman (white male) near her saw she was trying to get help, so he spoke up to the employees to let them know my sister needed assistance. The manager then comes over and asks what is wrong, to which my sister explained she was missing 2 sandwiches from her order. The manager then strangely whispers with her employee then proceeds to rudely ask my sister if she has a receipt. My sister replied that she did not have one as the employee never gave her one. The manager again with an unacceptable attitude retorts back that she needs a receipt, and next time she needs to have one. This I think is strange – essentially she is admitting they will mess up orders in the future & its my sister’s responsibility to seemingly request a receipt when the employee fails to do their job. The manager & employee after this back & forth where they kept requesting a receipt they never gave eventually went to print the receipt on their end. Although in the end the staff eventually provided the food my sister had paid for, it was a traumatizing experience having been so wrongly & rudely treated while seeing white customers be treated in a much more attentive & friendly manner. This is unacceptable & this store has lost her future business. But more than that I demand a response by Dunkin on this matter. There should be no room for discrimination in any Dunkin experience, and the lack of customer service by the staff shows just how much work needs to be done to hopefully avoid other incidents towards customers such as this. I look forward to hearing back.
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Tiffany Parker
The young woman and man in there this morning were nothing but kind and professional! I have never had such great service at a Dunkin’ Donuts and the drinks and wrap were made perfectly. The young man made sure to shake my coffee in front of me and even wiped it off with a napkin before handing it to me! Absolutely will come again.
Allison McMahon
More often then not when I order through Uber Eats one of my items is forgotten. I’ve also written to Uber Eats but the employees packing the orders really need to read the receipts….. this time it was an ENTIRE box of donuts… not sure small item….
Charles Roy Corson Jr
I love dunks…
Red Fox
I was extremely satisfied with the employee, Amber, she was wonderful, kind, and very welcoming. She deserves a raise in her pay. Although, the hot chocolate kinda burnt my tongue. Sooooo… A-
Vicki Kirkpatrick
people are friendly and coffees always fresh,and bathrooms always clean!
Trevor Gilligan
Trash customer service, had a problem with a gift card and they did nothing to help and and need to fix that, never going back, if I could have gave zero stars I would have
C. Nussle
Friendly and prompt. The employees and especially the young lady that works there, so very sweet.
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