Long-running chain serving signature breakfast items & a variety of coffee drinks. Based on 133 reviews, the restaurant has received a rating of 3.8 stars. Price $
✔️ Drive-through ✔️ Delivery ✔️ No dine-in
Address:
1487 Bay St, Springfield, MA 01109
Phone: (413) 733-7485
Hours
Monday
(Labor Day)
|
5 AM–8 PM
Hours might differ
|
Tuesday | 5 AM–8 PM |
Wednesday | 5 AM–8 PM |
Thursday | 5 AM–8 PM |
Friday | 5 AM–8 PM |
Saturday | 5 AM–8 PM |
Sunday | 5 AM–8 PM |
Menu
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Photo Gallery
Reviews
Lauren Gilkerson
So annoyed. My boyfriend went to go get us breakfast hashbrown were OLD!! Probably heated hours ago and reheated. Absolutely disgusting. My boyfriend took a bite of one and went inside. They gave him a refund for them. Well, he got home with the rest our food….it was exactly the same. What a waste of 8 dollars. Absolutely ridiculous. I guess he should have checked the other food. But maybe they should serve FRESH food. Not food thats reheated, that’s been sitting around for hours. So disappointing. The employees gave him mad attitude about it as well. We have gone to this dunkin multiple times. This time was Absolutely the worst. So disappointing. Especially considering how the economy is right now. Employees should be considerate of what their customers are BUYING. FYI Also reheating OLD food can make people SICK!!!
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Genesis Ramos-Diaz
Alexa was very rude, had an attitude even when was greeted nicely. Don’t appreciate the unnecessary attitude, it’s uncalled for. Needs retraining on customer service.
Patricia McDonnell
Hot water machine broken, had to microwave hot water myself to get hot chocolate. The powder was not stirred at all. Once I got all the clumps out and tasted it, it was all water. She added more powder and chocolate flavoring but it didn’t taste right. Had to remake all over again. What a disappointment. Gave 3 stars only because girl working was very nice and apologetic. She was only one there, running counter, drive thru and making food and drinks. This multi billion dollar corporation won’t spend money to fix their scrappy equipment or hire and pay their employees decently. Thank god for places like Cumberland where if I have to make my own drink all their equipment works flawlessly and I’m only charged $1.
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Kelly Higgins
Somewhat slow service. I got the feeling they were short staffed. The associate was very pleasant and did not pass her understandable frustration on to me as her customer. She was as kind and courteous as usual. I think she should have help. One person shouldn’t run a shop by themselves. It isn’t safe.
Khaos The Kid
One of my fav things as well as the sausage egf ans cheese croissant and the large french vanilla iced coffee
Shaaa Nay Nay
Love my local Dunkin , my ladies there are the Bomb!
Anthony Peña Labosco
I go there for mainly there donuts and coffee and they always get everything correct, my coffee is sometimes good but it really depends on who makes it. I would recommend, but also very busy during the morning because it’s in a school area.
Theresa Jenkins
Took 5 minutes to order a coffee at the drive thru. No one was in front of me. When I got around to the window, there was 1 car there. Took another 10 minutes waiting. Seems they were too busy chatting with each other. Then I finally get my coffee and it’s lukewarm and awful! This place is horrible!
Ashley Evans
Very rude staff will not be returning to this Dunkin. Already ruined my day at 10am. Waited in the drive thru for about 20 minutes for my order which was not even made correctly, mind you it was just an iced coffee, that’s it. I recommend going to another one down the street to save your time and give your money to a more efficient and kinder business.
Milly Melendez
Went this morning about 7a.m and they had no Hot chocolate nor napkins,and the window server had no gloves and was very rude. Won’t go back there again. I rather drive a extra half a mile to get what I enjoy drinking and good service.
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