Long-running chain serving signature breakfast items & a variety of coffee drinks. Based on 285 reviews, the restaurant has received a rating of 3.2 stars. Price $
✔️ Dine-in ✔️ Drive-through ✔️ Delivery
Address:
312 College St, Amherst, MA 01002
Phone: (413) 256-3425
Hours
Monday
(Labor Day)
|
5 AM–7 PM
Hours might differ
|
Tuesday | 5 AM–7 PM |
Wednesday | 5 AM–7 PM |
Thursday | 5 AM–7 PM |
Friday | 5 AM–7 PM |
Saturday | 5 AM–7 PM |
Sunday | 5 AM–7 PM |
Menu
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Photo Gallery
Reviews
Layannie Haydon-Mayer
I ordered a hot latte. Unfortunately it came cold. The young lad who served me made me a hot one. However it was awful more milk than coffee. I had to throw it out. More training needed here.
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Pj Gilpatrick
I ordered a regular coffee with an espresso shot, buddy straight up ignored me and didnt add the espresso and made me wait like 20 minutes for the absolute worst tasting coffee in my life. Not to mention the cup they gave me was stained with coffee and dripping all over the place. Like bro just pour it into a fresh cup not that difficult. Anyways if you are in the area just go to the cumberland farms down the street for coffee instead they’re way better
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Presley Forrest
Waited for 20 mins. This is how my tacos were served to me… there is nothing in there and they forgot had our order
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paul shaffer
I went to get coffee young man Alex was working by himself. Working in retail I know customer service. This young man went above and beyond.he kept up with drive thru orders while keeping the customers happy. This young man did an amazing job if you can give this young man an award , pay raise, something that shows he is appreciated. Amazing young man.
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Megan Forrester
I love Dunkin but this location consistently and almost purposefully sucks. The kids are rude and unprofessional through the speaker, there is always a wait regardless of a line or lack thereof and the coffee is never right/lacks standard ingredient amounts (i.e. FIVE flavor shots in a medium coffee).
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Aviva Rabins
This is the worst dunkin I have ever been to. I have been pre-ordering specialty drinks on the dunkin app for the past week and picking them at this store. Today I just happened to get to the store before I could place my order on the app. When I tried to order one of the drinks that I had been ordering for the past week, the staff told me they don’t have those flavors and they wouldn’t drop until mid-July even though I’ve been ordering them all week. Clearly a straight up lie. I realize most of the people working here are very young and are not getting paid enough to care that much. But when I said thanks anyway, I’ll come back, the person talking through the speaker said “byyyyyeeee” in an incredibly rude and disrespectful way. I guess that’s what you get for only hiring teenagers, especially entitled ones from Amherst.
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Isaiah Luetjen
Two employees that where off the clock one named Logan one unknown came in with there friends swearing and yelling they went behind the counter and made themselves drinks and food well there friend messed with the cashier and wasted there time, they made free food for all there friends, where loud rude and all around unprofessional and they where not even on the clock! highly encourage upper management to fire these employees they went behind the counter and didn’t wash there hands at all it was gross and disrespectful to everyone in the restaurant!
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James Kasper
Consistently long wait times and mis-made orders. Have to order 30+minutes in advance to get a donut. Overall bad experience. Would not recommend, if you are looking for a good breakfast hop next door to Kelly’s or Cumberland Farms instead.
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Tyler Guilmette
So many times I’ve been fooled into thinking I can get a quick anything from this Dunks. Doesn’t matter if the drive thru line is empty or out to the street -you’re waiting minimum 20 minutes. Those poor people that think they can park and order inside have probably died waiting to get out of their parking spot. It may actually be quicker to drive to the one in Orange and order there
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Zac Urri
Seriously understaffed. Long line at the drive thru so I walked in, but drivers appear to get preference over walk-ins. 5 minutes standing at the counter. My order was waiting by the drive in and I had to remind them about 10 minutes that I was still waiting. No apology.
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