Soft-serve ice cream & signature shakes top the menu at this classic burger & fries fast-food chain. Based on 705 reviews, the restaurant has received a rating of 3.9 stars. Price $
✔️ Dine-in ✔️ Drive-through ✔️ Delivery
Address:
3164 Kendall Dr, San Bernardino, CA 92407
Phone: (909) 352-6126
Hours
Friday | 10 AM–10 PM |
Saturday | 10 AM–10 PM |
Sunday | 10 AM–10 PM |
Monday
(Labor Day)
|
10 AM–10 PM
Hours might differ
|
Tuesday | 10 AM–10 PM |
Wednesday | 10 AM–10 PM |
Thursday | 10 AM–10 PM |
Menu
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Menu Photos
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Reviews
Karlie Ferem
I’m actually quite shocked that this location was able to pay for so many positive reviews because I can guarantee that every single encounter at this location has been a 0/10. The ice cream is ALWAYS melted when handed to me and they act as if it’s ok? I’m confused isn’t the blizzard supposed to be flipped in front of you before getting it handed to you? If this location did that the ice cream would be in my lap. They hand it to you dripping down the sides and have an attitude when you ask for a lid and then they just smash it on as it’s melting all over my car and hands. On several occasions I have received a banana split without bananas. And I sincerely wish I was kidding but sadly it’s happened 3 times! THREE! Furthermore the “manager” Marie is the most unprofessional, unhelpful, rude, disrespectful “manager” I’ve ever had the displeasure of experiencing. She doesn’t care about your concern and has an attitude as soon as she opens her mouth. I’m just stunned that this location has enough family members to write these reviews because on the numerous occasions I’ve been here they mess up each order, have already melted ice cream, have attitudes, get something wrong EVERY TIME, have no sense of urgency or care and again Marie is just a joke of a “manager”. I typically don’t even write reviews because everyone has a bad day every now and then but come on getting ice cream is supposed to be a fun and pleasant experience but somehow they always manage to mess it up. I have learned my lesson way too late to never come back here and I sincerely hope each employee gets better training or just to shut down this location. I am going to take my chances with McDonald’s to see if their ice cream machine is working.
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Piper loy
I ordered a blizzard in drive thru 5-15 at 5:00 pm and when girl at window flipped it over Ice cream started dripping out on street and all over cup. She quickly said oh it’s just a little on the sides-no it was the whole thing that was melted. I asked for a napkin and she handed me two and closed window. It was dripping all over the sides of the cup and two napkins were soaked. When I pulled into my car it dripped in my car and all over me! Terrible service and it was the worst blizzard I have ever had.
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Sterling R.H.
The absolute worst customer service of any ice cream establishment I have ever had. I went to get a treat for myself and my son and decided to go through the drive thru because the line was very short. Well after waiting 15 minutes in the drive thru with only two cars ahead of me I was wondering what was wrong. Did the two cars ahead of me have big orders or did something break down inside? Nope. Just the laziest, low rent, mouth breathers possible hired to work here. Not only were they all teenagers who clearly don’t care about their job but they weren’t even competent at serving ice cream. After I got my order I realized they didn’t give me a straw or napkins. So I parked and went inside. Well not only was the place filthy with sticky counters and trash on the floor but they looked at me like I had 8 heads when I asked for napkins and a spoon to eat my peanut buster parfait. What a joke. Avoid this place and either go to a real DQ like the original in Riverside across from the Brockton Arcade or to Handels In Rancho Cucamonga for good service and a clean place that doesn’t take a ridiculously long time to serve up ice cream. DQ or the owner should be ashamed for letting those employees represent them.
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X. J.
The service is HORRIBLE! The drive through wait was over 35 minutes! I just wanted a quick blizzard for my kid. What a waste of time! Ppl here are rude for no reason. Way to go DQ!
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Samantha Lopez
Drove about 30 minutes to place a cake order because I was told I had to come in person. Once I got here, they tell me they apologize but they did not know how to take a cake order. And that they did not have the correct paper work to take orders!
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Amber
Friendly staff and most of the time my order is correct. Went yesterday and my cheese curd container was barely half full…pretty disappointed! For the price of the menu items, I expect that I will receive a full size order. Maybe slow down a little to ensure quality control.
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G M
Workers are nice but all over the place.. needs more organization. Big props to Eric, seems everyone was asking him for assistance, so I felt bad but he was a true team player.
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Dan Lukerchine
I hadn’t been to DQ for years, it’s now my favorite place. Food was fantastic and the menu is fresh and new. Staff was amazing and quick. 5 stars on all levels.
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Regina Malone
I absolutely love Dairy Queen but the lines are entirely too slow the window service needs help I give a thumbs up for customer service they’re always very Polite.
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Jena Waddle
Who doesn’t like ice cream. Went in for a blizzard. I got the pecan turtle blizzard. It was great however I wish they still had the strawberry cheesecake one. Staff was very polite.
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