Soft-serve ice cream & signature shakes top the menu at this classic burger & fries fast-food chain. Based on 599 reviews, the restaurant has received a rating of 3.4 stars. Price $
✔️ Dine-in ✔️ Drive-through ✔️ Delivery
Address:
13150 W Maple Rd, Omaha, NE 68164
Phone: (402) 431-9792
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Reviews
Thea Larson
We went into the lobby, nobody was doing lobby orders we had been there for about 30 minutes at least. This picture shows the orders that ended up getting thrown away due to them only focusing on drive through and not the people in the lobby. The workers were asking the managers what to do and they keep saying very loudly in an annoyed voice I DONT KNOW. I knew they were busy so I wasn’t expecting it to happen in 5 minutes, but I’m disappointed on how long it took and how unmanaged they were. I understand being busy but it should not take thirty plus minutes to get ice cream, and for the ice-cream to be somewhat melted by the time I got it.
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Melissa Kresky
This place is trashed. The floor is covered in syrups, bananas, banana peels, cups, etc. The toppings bar is trashed with everything you can think of (I took a photo of this). The health dept will have a hay day with this place.
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Beth Ray
Walked in and me and my granddaughter were the only ones there and there was no customers at the drive thru. Quite a few employees working, but I had to say something to make my presence known. The blizzard was fine but the entire place was absolutely filthy. I will not be returning.
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Jeff White
First off the blizzard was leaking over the sides, and had asked for no drink tray but drink tray was pushed through the window through the drive-thru.
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Emily Konig
I went through the drive through and ordered 2 slushies and a *small* pup cup. When I got to the window, the man handed me a carrier with 2 slushies and a blizzard. I was a little confused but still handed my card to pay. After I paid, I asked the man (his name is Brett) what the blizzard was for. He stated that it was the small puppy chow blizzard that I ordered. I stated I didn’t order it and he looked at me almost disgusted and goes “well I don’t know we can’t take it back through the window soo??” And I go “well did I pay for it?!” He stated “yes?? You ordered it so you paid for it?” I then replied “No I didn’t… I ordered a pup cup..” He looked over to a boy standing at the computer behind him and goes “I guess she didn’t order that blizzard?? You need to refund it”. Still holding my card. After sensing a lot of tension and attitude coming from to two men I asked for my card back. The boy who was asked to do a refund stated the the other man “well that’s her fault, the speaker kept cutting out. I’m not doing a refund”. Frustrated, I told them it was fine and drive off. To me, this was handled very inappropriately and unprofessionally.
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devin wright
Today 7/30/23 Brett whom was taking orders up front decided he wanted to yell at me when I was trying to talk to the manager. Then proceeded to yell at me again when I showed him my order for doordash saying to “put your phone down” and it echoed across the whole store. Then decided to be totally rude when I saw my order sitting in the cooler and I was just letting them know I was going to take it. I’m letting doordash know this is not a suitable location for orders to be placed and for anyone’s experience
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Emily Manthei
Very poor experience. The person running the register was very rude when ordering, and then when she brought our food, she slammed the tray on the table and walked away only for it to be the wrong food. We brought it back to the counter and got the right food from another employee. The food was pretty good, and we went up and ordered ice cream, but the lady working the register again seemed annoyed to be there and put in the wrong size on one of our blizzards. We also just witnessed her throwing things around behind the counter.
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Hans Meng
The most disappointing experience. Food all over the floor. Counter was full of old spilled food. Was there for 15 minutes and was not wiped once. Used also the bathroom while waiting, and it stunk so bad I had to walk out. Updating. Get lousy response. Alot of complaints and manager does not care. Health department should shut them down. Dq. Corp does not care. I’m surprised
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Kenny Jensen
I remember when peanut buster parfait has fudge on the bottom.. now it’s a miniscule amount in the middle.. basically vanilla ice cream with some nuts and a small splash of fudge..
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Aaron Cotten
Ordered a chicken strip basket with gravy. Received it with 4 ranch in plastic containers that had melted from being to hot-they exploded and completely saturated the food. The fries were soggy and the chicken strips were hard as a brick. Bunch of punk kids who don’t care working there. Dairy Queen will hire anyone and everyone these days!
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