Brandi
We went on Friday around 6pm. Was told that it’d be 30-40 minutes wait for 3. We waited inside the gift shop for an hour & never got called. We asked the host & she said to give them 5 minutes.
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Will Grove
Normally This place is a staple for good breakfast.. and some really good Pancakes if you enjoy crispy edges. They actually have pretty good fried chicken.. Usually there is a wait, this time I received a text from Cracker Barrel that said 70 mins wait.. So I decided to make a run since I had more than an hour to kill..And low and behold they text back in like 30 mins, saying our table was ready….So I had to leave DSW expeditiously and head back… BOOM.I’m sitting down at table for like 20 mins without being serviced.. Finally, a waitress came and took my order.. It looked liked they were having trouble because some waitress was ready to go and there was a dispute amongst the staff. Service is usually descent, but considering it wasn’t as busy as I have seen it before I expected better service . I kinda feel like there under new management or something, because there are alot of employees and everybody looking like they confused. Today was not a good experience for the food either.. My eggs looked crazy and was extremely dry, pancakes.. pancakes… the number #1, reason I am here is for the … They were super chewy!!!! Definitely not a good experience.
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Ben Schnose
Overall everything was pretty average. We started with fired pickles which looked a little greasy but tasted good The chicken had good flavor but was a little tough, the apple slices were very sweet, and the Mac and cheese was basic and a little watery (but not as much as the grits.) The biscuits and cornbread were very nice. Our server wasn’t very efficient but she was friendly.
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Nichole Blake
When we came it was not busy at all, but we still had to wait for a table to be cleaned to be sat. Waitress was the only good thing about the experience. Food was mediocre at best. Restaurant was dirty and during our entire visit there was no attempt to clear tables. Very disappointing. I hadn’t been there in a long time and was looking forward to it. Probably won’t go back. Especially for how much I spent. Should have gone somewhere else.
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John Lapolla
Arrived around 7:30, the place wasn’t very busy. Pleasant greeting and quick seating. Things started sliding downhill from there. Our server, Dana, was okay, but not really welcoming. Brought our drinks and food, and then she totally ditched us until it was time for the bill. She even ignored us when she came back to a table next to ours. We had the beef tips, shrimp and chicken tenders special. Beef tips were hit and miss. Some were chewy, some were tender. Shrimp was okay. Chicken tenders were crispy and tender, BUT, we really wanted some ranch dressing for dipping. Couldn’t get Dana’s attention, so we flagged down Haley and asked her to please help us out. She nodded, then proceeded to totally ignore us, even though she was back and forth past us several times. We gave up on trying to eat the tenders and took them home in a box.
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Tamara Sankofa
This Cracker Barrel has TERRIBLE customer service!!! One star is one too many. My daughter and I had breakfast on Sunday March 19, 2023 at 10:45am. When our food came out, it was cold. To the point, that the butter wouldn’t even melt across the pancakes. The waitress did not come to check on us until 10 minutes our food came. By the time, I had an angry 5yr hungry and could care less about her cold food. For the sake of a scene, I let her eat her food. She’s 5, they don’t care about the mediocrity of the food, they simply want to eat. Once the waitress finally came back to check on us, I asked for the manager. I forgot to mention earlier that when I ordered a cup of decaf coffee, it didn’t come out until my food came out. So about 20 – 25 minutes for a cup of coffee. Back to the story, I asked my waitress to send over the manager. Approximately 10 more minutes had gone by and still no manager. I suspected that the lady standing up there with the iPad was the manager but I was not for certain. Once my waitress came back to the table, 10 minutes later I asked her if she told the manager I needed to see her, she said yes. I asked her to go and remind the manager I needed to speak with her. I watch the waitress walk over to the lady with the iPad, and sure enough it was the manager. She came over right away. This indicated to me that whatever I wanted was not important nor of any value. Once the manager came over, a heavy set black woman I asked her if the waitress told her that I wanted to see her. I told her I had been waiting over 10 minutes. The manager stated yes she told me but I was busy doing other things, what can I help you with? I cannot believe her attitude when she was speaking with me. It was as though she hated everything about that job. She was not friendly she had absolutely no customer service skills whatsoever. I told her that my food came out cold and my eggs were not cooked as requested and my bacon was hardly cooked at all, it was nearly raw. I also explained to her that my daughter’s pancakes were cold but due to her having a meltdown I allowed her to begin eating them. Anyone who knows about cracker barrel or as ever had a meal there knows that they always bring warm syrup out. I told her that it was not warm and I would like to have it warmed. The manager decided to take my meal back. When she brought the mail back out, I was shocked that the pancakes still were not hot. The butter did not melt, but I was not going to have it sent back again. I already felt uneasy because I could not see who was handling my food back there in the kitchen. As I began to eat my meal, it was not appetizing at all. Just as I went to take another bite of the dry and cold pancakes I noticed there was a piece of hair in my food. This was after I cut into the pancake so it was cooked in the batter. At that moment I felt as though she did something to my food. I told her of the incident and she told me that she would take care of the bill but her attitude about it was absolutely terrible. As though I did something to her. It’s no wonder her wait staff operated the way it did, her leadership was unprofessional and unbecoming. Cracker barrel does not have an abundance of restaurants in the area. It’s a shame that I have to make a decision not to support and bring my business to this cracker barrel that is within close proximity of my home because I can’t count on quality food and excellent customer service. I am highly disappointed.
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T. Hutson
My server was Dominique she was pretty decent I couldn’t tell if she was learning or not but we never got our refills. I didn’t like the coffee drink I was given nor was I giving a chance to order something else and replacement of it. Or food took a bit of time to come out but once it came out it was good. The bacon was a little overcooked. It also took us a bit of time to get our biscuits. Me and my friend had the same meal however her portion of hash browns was a lot bigger than the three spoonfuls that I had like literally I took three bites and it was gone. So if you really like the hash brown casserole I advise that you order it as an additional side and not as a side for your grandma sampler. The cashier and the manager were really nice.
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Shannon Bray
If I could give zero stars I would. I ordered curbside yesterday and after calling to inform of my arrival, I was told my order wasn’t ready yet. After waiting another 30 minutes, I called again but was told to hold and then hung up on. So I walked inside and was told my order still haven’t come out yet. After another 10 minutes I finally received my order. I get it home and the food is ice cold! The mashed potatoes and gravy were as hard as a rock. And when I heated them up the gravy didn’t even melt. I just threw them away. The chicken tenders were old and cold. And half the fried shrimp didn’t have a coating on them? I ordered a cheeseburger kids meal for my daughter and the burgers were raw in the middle, despite the website stating all kids burgers are well done. I was totally dissatisfied with my experience.
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Glynis H.
I ordered my food online. It was scheduled to be ready in 20 minutes. When I arrived it wasn’t ready. It still wasn’t ready 30 minutes after the original time. I asked for a refund. It took them 20 minutes for the refund. They only refunded the money for the food and not the tip. I waited another 10 minutes for them to complete the tip refund. During the entire process, the food still wasn’t ready. The customer service was horrible as well.
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Gabby Bryan
Whwn qe arrived we were told 15 minute wait. No problem. (Heaven was our server she was okay but not very attentive to refills.)
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