Sandwich chain specializing in hot & cold subs, plus salads, in a counter-service setting. Based on 161 reviews, the restaurant has received a rating of 4.0 stars. Price $
✔️ Drive-through ✔️ No delivery
Address:
1551 Sunset Dr, Lodi, WI 53555
Phone: (608) 592-1551
Hours
| Thursday | 10:30 AM–8 PM |
| Friday | 10:30 AM–9 PM |
| Saturday | 10:30 AM–9 PM |
| Sunday | 10:30 AM–8 PM |
| Monday | 10:30 AM–8 PM |
| Tuesday | 10:30 AM–8 PM |
| Wednesday | 10:30 AM–8 PM |
Menu
… View more
Photo Gallery
Reviews
Erik L (Fish Guru)
Visited a Cousins for the first time in many years, I’m usually a Jimmy John’s or Subway guy. The food was good, I’ll definitely try Cousins again for that reason. However the service from Tracy the “manager” was unacceptable. She approached the register to take our order seeming very inconvenienced. She appeared sad or upset and made the entire simple ordering process feel somewhat uncomfortable. We could also hear her barking orders at her employees from across the restaurant a few times. I get that people have bad days so I’m hoping maybe she was just over it and doesn’t treat all the customers this way.
… more
Hailey West
Don’t stop here if you’re in a hurry, Never have any pizza or breadsticks ready, always at least a 10 min wait. staff is normally pretty rude as well. Waited 10 minutes for my piece of sausage pizza and it was burnt.
… more
Brady Holly
Staff was very friendly and got us our food in a very reasonable time! The guy that took our order was super helpful. The server Barb was also amazing! Will definitely be stopping because of them and their co-workers.
… more
D Miller
I always stop in on our drive through the area, now I’m thinking no more. The female manager is always short and seems overwhelmed. First thing she always says is it’s going to be 7 minutes. Remind you there’s no one in line and I didn’t notice drive thru with a big line either. This is the third time in a row, so I’m done. Owner needs to have a talk with her.
… more
D C
Absolutely disgusting beyond words!! My family and I stop at this location at least 10 times a month, sometimes more, with my partner working in Lodi. Usually when the workers don’t listen and ruin my order I would normally overlook it and let it go because the sandwich is normally eaten once It’s brought home (so about an hour after it’s made due to me living an hour away). However this time I refuse to overlook it because the sandwich is ruined to the point to where it had to be thrown away and it ended up being a complete waste of money because the workers didn’t listen to a simple request. I asked my partner to pick me up a sandwich on his was home from work and I would eat it later in the night because I needed to finish running errands and get our sick newborn settled down so I probably wouldn’t have time to eat it until later. He ordered the double steak with no tomatoes and no onions at my request because it would make the bread incredibly soggy many hours later. Well the workers didn’t listen yet again and put both on it. The sandwich was so nasty after a few hours of being made and it shouldn’t have been if my simple requests would have been followed by the workers. I went to eat the sandwich (right before writing this review. Would have called the store and spoke to a manager, but the store closed a couple hours ago) and when I pulled it out of the wrapper the bottom half of the bread was so soggy that it was absolutely disgusting because of the tomato’s that were put on it after being told no tomatoes. I tried saving it by ripping the soggy parts off so we weren’t wasting money, but there was no way of saving it. It also had onion on it which they were told no onion as well. The moment I opened the wrapping I knew the workers ruined the order yet again when I seen the meat that was supposed to be in the sandwich not properly on the bread. It was more in the wrapper then on the bread. When I opened the bread I seen the very things that was requested not to be on there. I was so upset over the whole situation and not being able to save the ruined sandwich that I threw away the sandwich right into the garbage. This is the first time in my life that I’ve ever had to do that. I’m not a person who complains or gets upset easily, but non listening workers and multiple ruined Orders have made me so upset to the point to where I felt the need to share this experience to make other future customers know they need to be aware of this location. I’ve worked in a sub shop for years before upgrading to a better job and I honestly can’t understand why these workers struggle so much with doing a simple task. Making a sandwich really isn’t difficult or matter how busy the store is. It’s not a stressful job, it’s a very easy job. I did it myself for 6 years all while managing the store I had at that time. I usually try to be understanding, but I refuse to let it go this time. This is terrible customer service and management needs to fix this issue with their staff.
… more
Jon Keene
Food was horrible for the price. Subway is better than that over priced garbage
… more
Bobbie Rice
Would give a 0 if possible. DO NOT STOP HERE! Says they are open til 8 but closed at 7. Extremely dirty place wouldn’t eat at any of the restaurants in there!
… more
MrAlexJ
Irene was extremely friendly and read our order back through after ordering to ensure accuracy. She did an amazing job. Only reason for 4 stars is because the meat could have been a little warmer, but overall a very nice and friendly staff, and still had the cousins flavor!
… more
Brian Lawler (Kym Thompson)
Slowest and rudest service ever. Been waiting 17 minutes to get my order. No line but just plain bad service. Girl working stood there doing absolutely nothing for about 14 minutes before begining to make my sub. Manager was snotty about taking my number.
… more
Laura S
Worst Cousin’s sub I’ve ever had. Ordered the chicken bacon cheddar and came cold with lunch meat chicken instead of the usual hot diced chicken breast. Also had mayo on the sandwich even though this sandwich does not come with mayo. Lastly, I asked for italian seasoning and was asked if I wanted that on the side or on the sandwich. I asked if the girl meant the italian seasoning and she laughed and said sorry of course on the sandwich. I ended up getting no italian seasoning and instead got italian dressing on the side. Not up to par with other Cousin’s locations and this should be advertised before customers pay full price for sub par quality.
… more
… View more